From start to finish this was an easy process, all sorted in one phone call. Lots of options for accomodation and the show options were great. Only thing to mention is that on the original info send... See more
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We booked a combined hotel and rail break to London via hotel direct.co.uk. The booking process was easy to use and regular communications from Hotel Direct were timely, accurate and helpful. I teleph... See more
Booked a 2 night stay in Park Plaza Riverbank for daughters 18th birthday and watched MJ musical. Booking through Hotels Direct. Very easy and no issues at all and very informative. I will now only bo... See more
Everything was taken care of, our original show choice ended before our arrival date but Hotel direct made it so easy to change shows, tickets and new confirmations we're sent within minutes. Will def... See more
Company details
Written by the company
The only hotel agent with a Google 5 star seller rating. Customer service really differentiates HotelDirect.co.uk. From an expert UK Customer Centre (0800 633 8000) to their Arrival Assurance™; a unique check of your reservation with the hotel 48 hours prior to your arrival. Hotel Direct is a hotel breaks specialist offering hotel packages that include discount rail tickets, coach travel and theatre breaks. It's cheaper when you package.
Hotel Direct Details
Written by the company
- Packages are cheaper!
- Hotel Direct allows you to create you own hotel break by dynamically packaging your choice of hotel with rail travel and/ or theatre tickets or attraction tickets. It's 100% flexible - choose any hotel, travel from anywhere in the UK. If you're going to London, add any West End show. And the really great news is that when you create a package, the hotel and travel prices are cheaper than when booked separately. Saving you time and money.
- Arrival Assurance™
- Why would you book a hotel with a company that doesn't check your booking? Only Hotel Direct checks your reservation 48 hours prior to your arrival and sends you a reminder confirmation with the names of the people at the hotel and at Hotel Direct, who re-confirmed all your reservation details. This ensures there are no unwelcome surprises at check-in and you can travel with complete peace-of-mind.
- UK-based customer service centre: 0800 633 8000
- Our company is 100% based in the UK. Call our friendly UK service centre for the very best hotel prices and expert advice, Mon-Fri 9am to 5pm. Calls are free on 0800 633 8000.
- Up to 75% off published hotel rates
- All Hotel Direct rates are discounted with up to 75% off hotels' published prices. With rail inclusive breaks you'll save up to 50% off the price of your train tickets. And when you package anything with a hotel, travel or theatre or attraction tickets, we also provide special package discounts off the hotel price. Check-out our Hidden Gems™ for exclusive offers. Hotel Direct staff are awaiting your call. They get up in the morning to find you a fantastic hotel or package deal!
- Best price guarantee
- Hotel Direct tracks hotels' own prices and other agency prices to ensure their rates are always the lowest available. However, in the unlikely event that you find a lower rate after booking, call Hotel Direct and they'll refund the difference.
- 1000s of hotel reviews
- Hotel Direct has one of the biggest resources of hotel reviews and theatre reviews on the world wide web. All are genuine reviews left by Hotel Direct guests and offer a fantastic way of comparing and assessing hotels and shows.
- No Card fees. No Booking fees.
- All prices displayed on Hotel Direct's website are per room and include VAT and if applicable, hotel service charges. Prices are the total price for all guests. There are no Card fees, Booking fees or other hidden extras to be added.
Contact info
Bridge House, St Clement Street, TR1 1ER, Truro, United Kingdom
- 01872 261 100
- info@hoteldirect.co.uk
- www.hoteldirect.co.uk
Hotels, Rail Breaks and Theatre Packages
4.8
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Everything from start to finish on our…excellent
Everything from start to finish on our trip/stay to London with Hotel Direct was excellent
We would highly recommend
Will Definitely book with them again for our next city break
April 28, 2026
Unprompted review
Questions answered satisfactory
I contacted Hotel Direct a couple of times and on both occasions my questions were answered to my satisfaction
April 17, 2026
Unprompted review
Booking train, hotel and show with Hotel Direct
Hotel Direct web site was very clear and easy to use. I had saved the train tickets on my phone, but I didn’t need to because Hotel Direct notified me with the ticket QR codes on the out journey and then again on the return journey.
April 17, 2026
Unprompted review
Very smooth service
Booked though hotels direct after researching tickets and a hotel, I found the price offered by hotel direct was lower so thought I'd take the risk...and it payed off. Our hotel was 10mins walk from the theatre meaning we avoided needing a taxi. The hotel was lovely, I would never have found it myself (usually I stick to big chains when traveling with my young daughter), but it was great.
The day before travelling I recieved an email just confirming the hotel and theatre ticket info and I found that reassuring. I would definitely use hotel direct in the future.
April 16, 2026
Unprompted review
Everything went smoothly
Everything went smoothly, hotel excellent, seats at the theatre spot on all at a very reasonable price. First time user but will definitely use this site again.
April 14, 2026
Unprompted review
Seamlessly organised
Seamlessly organised, kept informed and great value.
April 16, 2026
Unprompted review
Last minute booking was handled brilliantly
Last minute booking was handled brilliantly revived tickets for rail travel within 2 days. Our trip to London booked through hotels direct was great could not ask for an easier reliable service.
April 5, 2026
Unprompted review
Excellent experience
Very easy website, communication was excellent, will definitely be using this site again as the deals are fantastic
April 3, 2026
Unprompted review
Great location
Great location. Fantastic rooms , spotless, very modern , everything you need .
Best views from The sunroof terrace. Staff very friendly and accomadating. Perfect place to celebrate our 1st Wedding Anniversary. We will be back. Thank you x
April 3, 2026
Unprompted review
What a pleasure...
This is the second time I've used HotelDirect. A diamond service that I cannot fault. From the beginning, everything was so easy and straight forward. I was kept up to date on all aspects. All tickets and info came to us as and when promised. The service took away any worries I had about visiting London. I would definitely use this company again and have recommended them to several friends.
March 26, 2026
Unprompted review
The Hotel Tower Hotel london
Thr Hotel, Tower Threstle, was excellent good value snd great location
March 29, 2026
Unprompted review
Great value for money
The show we went to see was as brilliant. The hotel was clean and the room was spacious. Comfortable beds, very clean bathroom and decor was fresh. The staff were very friendly and helpful. The location was perfect. Great value for money. We are looking forward to returning soon.
March 27, 2026
Unprompted review
Tower Bridge /Borough Market location his hotel has everything you need for…
This hotel has everything you need for short stay to explore the financial side of London , Tower Bridge and Borough Market. Do your homework if you want to see landmarks such as Big Ben /Buckingham Palace. Taxi /Ubers can be expensive jump on Circle line on Underground get off at Tower Bridge and it's £3 and much quicker. Hotel is 2 mins away from underground. Hotel is big boy of a maze but the rooms are modest size and have everything you need for short stay. Staff are are lovely all very helpful and friendly.
March 28, 2026
Unprompted review
Excellent Service
Always use Hotel Direct easy to use and find a specific hotel if that's what your looking for.
Never had any problems would certainly recommend.
March 26, 2026
Unprompted review
Using Hotel Direct
Not being a person who is savvy with computers, I found Hotel Direct very easy to use. I first chose the show I wanted to see. Then I chose the hotel and finally the train tickets. Everything is so simple, all I had to then was to print the paperwork and train tickets.
March 23, 2026
Unprompted review
Quick easy to use
Quick easy to use. Great selection of hotels and shows.
March 20, 2026
Unprompted review
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