Howells Solicitors Reviews 

344
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the legal team for being exceptionally polite, approachable, and remarkably responsive when handling complex property sales and purchases. Buyers and sellers consistently note that the service is thorough and efficient, keeping them well-informed at every single stage of the legal journey. Some reviewers were not happy with the slow communication, pointing out that it occasionally took weeks to receive basic updates on active cases. Consumers also mentioned that files were repeatedly passed between multiple different solicitors, causing frustrating stalls and a noticeable lack of consistent personal ownership.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, patience,... See more

Service

Clients share positive opinions on service, highlighting helpful and efficient experiences during property... See more

Customer service

People report positive experiences with customer service, noting that staff are consistently professional,... See more

Response time

Customers had positive experiences with response time, highlighting swift email replies and quick answers to... See more

User experience

Users describe positive interactions with user experience, highlighting a super simple process that makes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Katy from Howells was fantastic during the purchase of our home. She was very efficient and even the estate agents commented on how prompt Katy would respond to their emails. All of the staff from How... See more

Company replied

Rated 5 out of 5 stars

Leah Moore, Isabella Coupland, Melanie Jones and the Howells team have been fantastic over several property transactions. One relatively straight forward, but two tricky transactions where we were wel... See more

Company replied

Rated 5 out of 5 stars

We recently used Howells for the sale of our house and purchase of our new home. To say the transaction became complicated would be an understatement! We had issues higher up the chain, c... See more

Company replied

Rated 5 out of 5 stars

I sold my house recently and used Howells solicitors at the reccomendation of Peter Alan, and they have been fantastic from start to finish. Georgie was in charge of everything for me, and she... See more


Company details

  1. Legal Services
  2. Conveyancer
  3. Employment Attorney
  4. Estate Planning Attorney
  5. Family Law Attorney
  6. Personal Injury Attorney

Written by the company

Howells Solicitors combines the strength, depth and expertise of a full-service law firm with a genuinely personal approach. This balance enables us to deliver clear, practical legal advice that puts our clients first. From our head office in Cardiff city centre, supported by three additional offices along the M4 corridor, we provide trusted local legal advice across the UK. We maintain market-leading standards by recruiting and retaining exceptional legal professionals. Our focus is on delivering personal, expert and cost-effective advice across a comprehensive range of business and personal legal services.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

344 reviews

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1-star

No recent history of asking for reviews

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Replied to 76% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(344)

139 reviews in the last 12 months

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Rated 5 out of 5 stars

Josh Vers Team - 10/10 Perfect!

Completely flawless service from Josh Vers' team at Howells Solicitors. I have recommended them to others at every opportunity! We have had a complicated sale of our flat with all sorts of problems coming up - fire safety regulations, multiple Section 20s, time-wasting buyers, sick buyers, you name it.. The only silver lining throughout it all was knowing that Josh's team were on the case. During the prolonged 2-year ordeal, we have not needed to chase up anything at all on our end - I have never encountered such an efficient legal team. They are so well-organised, professional and responsive. They really have gone above and beyond. We also used them for our house purchase, and would choose them every time again in the future. Friends have also used Josh Vers' team following our recommendations and have had an equally perfect experience.

August 10, 2026
Unprompted review
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Reply from Howells Solicitors

Thank you for your thoughtful feedback. We’re so pleased to hear that your experience with us was a positive one. Our team is committed to providing clear, supportive service, and it’s incredibly rewarding to know that our efforts made a meaningful impact.

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Rated 5 out of 5 stars

Absolutely outstanding and very…

Absolutely outstanding and very efficient!

July 31, 2026
Unprompted review
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Reply from Howells Solicitors

Thank you for taking the time to share your experience. We’re pleased to hear that you were happy with the service provided.

Rated 5 out of 5 stars

Would highly recommend Eleanor Harris and Howells

We recently used Howells for the sale of our house and purchase of our new home. To say the transaction became complicated would be an understatement!

We had issues higher up the chain, changing completion dates, school application pressures and a lot of uncertainty at times. Throughout the process Eleanor was always on hand to provide updates, chase solicitors and keep things moving.

What stood out was how approachable and supportive she was. We always felt informed and knew she was doing everything she could behind the scenes, even when delays were outside anyone's control.

I'm sure we weren't always the easiest clients given how keen we were to get moved, but Eleanor was always patient, professional and helpful.

We're now moved in and loving our new home, so a huge thank you to Eleanor and everyone at Howells for helping us get over the line.

Highly recommended.

Jack Huggins

July 23, 2026
Unprompted review
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Reply from Howells Solicitors

Thank you for taking the time to share your experience. We’re delighted to hear that you were happy with the service provided. We truly appreciate your feedback.

Rated 4 out of 5 stars

Super simple process

Super simple process. Josh Vers and his team communicated clearly, acted swiftly and dug into the detail when required. Plenty of flexibility, I managed to get half of things done whilst out of the country with work. Low drag and low stress, some signs of a really competent organisation.

July 24, 2026
Unprompted review
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Reply from Howells Solicitors

We appreciate your lovely comments and are pleased to know that our team was able to provide a great experience.

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Joanna and Andy were proactive throughout our sale, keeping us informed at every point. They were always friendly, approachable, and reassuring during what can often be a stressful process.

We would highly recommend them and would happily use their services again in the future.

July 8, 2026
Unprompted review
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Reply from Howells Solicitors

We’re grateful for your positive review and pleased that our team was able to meet your expectations.

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Rated 5 out of 5 stars

Thank you to Josh and his team

Thank you to Josh and his team for supporting us through the entire process of buying our first home 🏡 We are so grateful!

July 24, 2026
Unprompted review
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Reply from Howells Solicitors

Thank you for taking the time to share your experience. We’re pleased to hear that you were happy with the service provided.

Rated 5 out of 5 stars

Excellent

Howells did the conveyancing for my house sale. I chose them after previously using them to purchase the house and again I found them to be helpful and professional throughout. I dealt primarily with Harriet (and occasionally Eleanor) and they ensured everything was explained to me and that the process went smoothly. Would happily use Howells for conveyancing again.

July 17, 2026
Unprompted review
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Reply from Howells Solicitors

We’re grateful for your wonderful feedback and pleased to hear that you had a great experience with our team.

Rated 5 out of 5 stars

Joanna and the team were incredibly…

Joanna and the team were incredibly helpful throughout the entire process. From start to finish, I felt confident that I was being looked after by experienced professionals. They kept me informed, answered my questions promptly, and worked hard to get everything over the line despite the challenges along the way.

A special thank you to Joanna and Andy for all their support. I really appreciate everything the team did and wouldn’t hesitate to recommend them.

July 16, 2026
Unprompted review
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Reply from Howells Solicitors

Thank you for your thoughtful feedback. We’re so pleased to hear that your experience with us was a positive one. Our team is committed to providing clear, supportive service, and it’s incredibly rewarding to know that our efforts made a meaningful impact.

Rated 5 out of 5 stars

Fantastic conveyancing team based in Bridgend

My daughter recently completed her first house purchase and Leah’s team guided her through the process step by step. Despite clients changing goal posts and estate agents not particularly “sales progressing” effectively, we cannot fault Howells Bridgend and thoroughly recommend them as a team. All excellent professionals.

July 21, 2026
Unprompted review
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Reply from Howells Solicitors

We truly appreciate your generous review. Hearing that our team was able to deliver a smooth and helpful experience means a great deal to us.

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Rated 5 out of 5 stars

Bethan Mole - Property Sale/Purchase

I recently sold my house and bought a new one, using Howells on my estate agent's recommendation. Beth handled both our sale and purchase.

Our original purchase fell through after all the reports had been completed, and we had to find a new property and move at twice the pace to stop the chain collapsing. Beth did brilliant work to make that happen — without her support in pivoting to the new property, the chain would have fallen apart.

Beth was amazing throughout our house purchase. She replied quickly via email or calls, kept us well informed, and explained every stage of the process in a way that was easy to understand — professional from start to finish.

Where she really stood out was in the final weeks. The buyers' solicitors were, in my opinion, extremely difficult to deal with — combative in tone, unwilling to negotiate, and even threatening to pull out of the sale two weeks before completion to get their own way.

Situations that genuinely riled me up, but Beth remained composed throughout and was a genuinely calming influence. Time and again, a single conversation with her would completely change how I felt about the situation, specifically in the last few weeks of the process before signing of contracts Beth's guidance was what helped it across the line.

I couldn't recommend Beth more highly, you are amazing!! Truly, thank you!

July 15, 2026
Unprompted review
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Reply from Howells Solicitors

Thank you for your generous feedback. We’re thrilled to hear that your experience with us was a positive one. Our team works hard to create smooth, supportive interactions, and it’s incredibly rewarding to know that effort resonated with you.

Rated 5 out of 5 stars

Friendly

Friendly, explained all the stages in my purchase. I never stressed once. Jane and Sophie and the team are amazing. I would 100% recommend to anyone who is purchasing a home.

July 17, 2026
Unprompted review
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Reply from Howells Solicitors

We truly appreciate you taking the time to share your review. It’s wonderful to hear that our service lived up to your expectations.

Rated 5 out of 5 stars

Very helpful

Very helpful. Provides very helpful advice and information. Had such a smooth time getting my Morgage

July 17, 2026
Unprompted review
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Reply from Howells Solicitors

Thank you for your thoughtful feedback! We’re delighted to know our team made your experience a positive one.

Rated 5 out of 5 stars

10/10 service

I used Howells for the purchase of my property. Rachael Watkins has been my main point of contact throughout, I couldn’t have asked for a better person on the case. She has been so on top of my sale and chasing the related sales, nothing is ever too big of an ask. She has always provided quick responses and has made my whole process of buying smooth and stress free. Highly recommend if you want someone knowledgeable that gets the job done!

July 17, 2026
Unprompted review
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Reply from Howells Solicitors

Thank you for taking the time to share your experience. We’re delighted to hear that you were happy with the service provided. We truly appreciate your feedback and look forward to supporting you again in the future.

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Rated 5 out of 5 stars

I honestly can’t recommend Rachel at…

I honestly can’t recommend Rachel at Howells highly enough. From start to finish she has been absolutely amazing.

She brought such a human touch to what was, at times, a stressful and emotional process. She kept me updated throughout, always communicated clearly, and replied to every question I had quickly and without hesitation. Nothing ever felt like too much trouble.

What really stood out was that Rachel understood there was a real person behind the paperwork. She appreciated the urgency of my situation and genuinely cared about getting things progressed as smoothly as possible. It’s so refreshing to deal with someone who is approachable, compassionate, and proactive rather than just hiding behind emails.

Thank you, Rachel, for all your hard work, support, and professionalism. You have made a difficult process so much easier, and I wouldn’t hesitate to recommend you and Howells to anyone looking for an outstanding solicitor.

July 15, 2026
Unprompted review
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Reply from Howells Solicitors

Thank you for taking the time to share your experience. We’re delighted to hear that you were happy with the service provided. We truly appreciate your feedback and look forward to supporting you again in the future.

Rated 5 out of 5 stars

Difficult sale

Difficult sale, but stayed committed

May 10, 2026
Unprompted review
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Reply from Howells Solicitors

Thank you for your lovely feedback. We’re really pleased to hear you had a positive experience with our team

Rated 5 out of 5 stars

They were really helpful with selling and buying my new home …

They were really helpful with selling and buying my new home they explained everything to me kept me up to date with paperwork and were very helpful with all the forms that have to be filled in and I would like to thank Sara who helped me so much I highly recommend you use these solicitors and ask for Sara she has a lovely telephone manner and nothing was to much trouble for her thankyou again Sara.

July 10, 2026
Unprompted review
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Reply from Howells Solicitors

Thank you for your lovely feedback. We’re really pleased to hear you had a positive experience with our team

Rated 5 out of 5 stars

Howells Solicitors were exceptional in…

Howells Solicitors were exceptional in supporting us each step of the way when selling and purchasing our properties we have not moved house in thirty eight years so we were lost as what to do we were put at ease with the professional way Howells helped us and we would like to thank Leyla Gurkan who had loads of patience thank you Leyla you were brilliant

June 26, 2026
Unprompted review
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Reply from Howells Solicitors

Thank you for taking the time to share your experience. We’re pleased to hear that you were happy with the service provided.

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Rated 5 out of 5 stars

Easier using Howells

We recently purchased & sold properties with Howells Solicitors as recommended by our estate agents. Leah & the team at Howells were excellent on both transactions & made a stressful time a lot easier for us. Anyone thinking of moving you couldn't do better than use Howells. Well done to all at Howells from Phil & Bev

March 30, 2026
Unprompted review
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Reply from Howells Solicitors

We appreciate your lovely comments and are pleased to know that our team was able to provide a great experience.

Rated 5 out of 5 stars

We had an outstanding experience with…

We had an outstanding experience with Howells an couldn't be more grateful for the support we received throughout our sale/purchase.

A special thank you goes to Allison, Hannah and Leah who were exceptional from start to finish. Their professionalism, dedication and communication made such a difference during what was a very stressful and often overwhelming process.

They were responsive, supportive and incredibly reassuring, keeping us informed every step of the way and helping everything progress as smoothly as possible. Their hard work behind the scenes did not go unnoticed and we truly felt we were in safe hands.

We are so thankful for all their efforts in getting everything over the line and would recommend them to anyone looking for a reliable, caring and professional team.

July 1, 2026
Unprompted review
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Reply from Howells Solicitors

Thank you for your feedback. We’re pleased to know that you had a great experience and felt well supported by our team.

Rated 5 out of 5 stars

Were recommended by Pinkmove as…

Were recommended by Pinkmove as conveyancers for our property sale. All our communications have been with Chloe and Charlotte, they were both very responsive and completed our transaction within an Extremely short period. We are fully happy with our business with them and recommend them.

June 30, 2026
Unprompted review
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Reply from Howells Solicitors

We’re grateful for your positive review and pleased that our team was able to meet your expectations.

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