Howkins & Harrison Reviews 

999
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff for making property transactions smooth, successful, and much less stressful than expected. Consumers also deeply appreciate the prompt communication, quick response times, and remarkably efficient support provided throughout the entire buying, selling, and renting journeys. However, some people mentioned experiencing frustrating communication delays, unresponsiveness, and difficulties when trying to arrange viewings or follow up on properties. A few reviewers were not happy with unprofessional staff behavior, unreturned messages, and a persistent perceived lack of proper attention during their personal interactions.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with the staff, frequently highlighting their... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are consistently friendly,... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are consistently... See more

Response time

Users describe positive interactions with response times, frequently highlighting fast and efficient... See more

User experience

Consumers find user experience to be exceptionally satisfying and seamless. Reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just a quick note to say a big thank you to Vikki @ Howkins and Harrison Northampton branch for being so helpful in finding a contractor to come and fix our oven that decided to stop working just... See more

Company replied

Rated 5 out of 5 stars

Martin, Karen, Cally and Amy, along with their support staff from the Howkins and Harrison Towcester office, helped make the move in our new home an excellent one. They provided solid information and... See more

Company replied

Rated 5 out of 5 stars

From the very start of our experience we felt very confident that our house sale was in safe hands . The video and photos were far better than our previous estate agent and they organised 4 viewings o... See more

Company replied

Rated 5 out of 5 stars

I’ve been with howkins and Harrison around 13 years there service has always been great .. since Drew has joined the team I feel this service has got even better Drew really goes out of his way... See more

Company replied


Company details

  1. Real Estate Agents

Information provided by various external sources

Founded in 1888, Howkins and Harrison is an established firm of property advisers committed to helping clients in the residential, commercial and rural sectors. Offices in Rugby, Northampton, Daventry, Atherstone, Towcester, Lutterworth, Ashby de la Zouch, Henley-in-Arden and London.


Contact info

4.8

Excellent

TrustScore 5 out of 5

999 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(999)

164 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Many thanks to Drew for his support on…

Many thanks to Drew for his support on resolving deposit issues on post tenant departure. His work prevented it from reaching dispute through strong negotiations with landlord and tenant.

November 12, 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Advertisement
Rated 5 out of 5 stars

Wonderful Experience, great team

Having just exchanged, I wanted to praise the Ashby De La Zouch Howkins and Harrison. They made everything as easy as possible, and could not have been more helpful. Especially Jackie who was brilliant throughout and gave us great communication and advice. Would highly recommend for listing your property.

November 11, 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Great staff

We saw a prospective property on-line advertised via H&H on Monday 3rd Nov am, we call the Bridge St branch asap and spoke to Jessica Hunt Sales Negotiator, straight away Jessica was professional and clear with her communication.
Jessica managed to obtain us to viewing of the property later that day. The viewing went ahead as planned,we were greeted by Jessica at the house, she was welcoming and knowledgeable and made experience pleasurable.
The following morning we decided to make an offer and through negotiations via Jessica we secured the property, all within 24hours.
Thank you Jessica

November 3, 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Excellent service

We have used Howkins & Harrison for our rental property for many years and have always found them to be excellent. They always seem to go ‘the extra mile’ especially Lisa Swinnerton in the letting department. Never too much trouble to help you and she always finds a solution to any problems. We can highly recommend.

November 3, 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Advertisement
Rated 5 out of 5 stars

Wonderful service

I have been receiving an excellent level of service from the Howkins Lettings Dept for over 12 years. My house was first rented in 2013, which was overseen by Mark and his team and most recently by Evie, who maintained the company's exceptionally high standards. A big thank you to you all!

November 1, 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Friendly, professional & helpful service.

After a very poor experience with another local firm I then tried Howkins & Harrison after a recommendation.
My call was answered very quickly & a home visit occurred the next day. We required a valuation for probate which we had verbally on day of visit & written quotation the very next day. Lauren the Sales Manager provided a friendly, professional & helpful service making sure all our queries were answered, which was very much appreciated at this hard time. I can thoroughly recommend Howkins & Harrison.

October 23, 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Advertisement
Rated 5 out of 5 stars

Drew Stewart is the best

Drew Steward is the best! He takes action immediately and is very helpful! He takes action 100% in everything and is committed to solving the problem as soon as possible! I can only speak positively about him!I can count on him for everything!.

Lajos

October 27, 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Jamie

Jamie, Louise and the team were great from start to finish. They were helpful, communicative and sold my property quickly when other agents couldn’t. I would definitely use them again in the future.

October 21, 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Well managed and helpful whenever needed

Although the moving itself is stressful Howkins and Harrison made it seem less with their part. Drew was also helpful in managing the property as it was already well maintained and got help from him whenever it was needed. Really appreciate the assistance.

October 2, 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Advertisement
Rated 1 out of 5 stars

Unprofessional, untrustworthy liars

I purchased a flat through Howkins and Harrison, and during the purchase process I asked for, and was repeatedly given, confirmation both verbally and writing by them that the existing hot water cylinder had been serviced and that there were no outstanding repair or maintenance issues. This was not true.

Howkins and Harrison were aware that the hot water cylinder was damaged and was not working properly at the time I completed the purchase of the flat, but said nothing. I employed a plumber to make several repairs to the cylinder which eventually revealed that the hot water cylinder was damaged beyond repair and needed to be replaced, at a cost of over £2000.

Howkins and Harrison offered to pay just over 25% of the cost of the new cylinder, which I, of course, rejected. Instead, I filed a county court action against Howkins and Harrison for the full cost. Howkins and Harrison did not offer ANY defence and admitted the claim in full.

Howkins and Harrison actively deceived me about the true condition of the hot water cylinder during the purchase process. They are unprofessional, untrustworthy liars.

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Title: Outstanding Support from Drew Stewart at Howkins & Harrison

I recently completed my move-out process and had the pleasure of working with Drew Stewart from Howkins & Harrison. I’m incredibly grateful for the professional, courteous, and efficient support he provided throughout.
Drew made what could have been a stressful experience feel seamless. From coordinating final inspections to handling paperwork and liaising with the landlord, everything was managed with precision and care. His communication was clear and timely, and he was always willing to go the extra mile to ensure everything was wrapped up properly.
It’s rare to find someone so dedicated and genuinely helpful in the property space. If you're looking for a real estate agent who combines expertise with a personal touch, I highly recommend Drew Stewart and the team at Howkins & Harrison.
Thank you again for making this transition so smooth!

October 17, 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Lauren and Maddy were amazing with…

Lauren and Maddy at the Lutterworth branch were amazing with their communication to us and did their best to make sure our exchange happened although it was a lengthy chain. They went above and beyond!

October 8, 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Jamie and the team were great

Jamie and the team in Daventry were great. As a first time buyer, I was very nervous and really didn't know how things worked. The team were very patient with me, kept me informed and worked in an extremely professional way with integrity! Thank you so much! No hesitation to recommend!

October 15, 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Advertisement
Rated 5 out of 5 stars

Nikki was just great

Nikki was just great. Listened to our requirements and acted accordingly.

October 11, 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

I'd like to thank the maintenance team

I'd like to thank the maintenance team
from Hawkins and Harrison,
and especially
DREW STEWART, for his quick response
and management of all maintenance issues that arose.
You're the best in Northampton.

October 14, 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Firstly the level of service from Kelly

Firstly the level of service from Kelly and Evie from Howkins and Harrison is exceptional they are both open to listening to your needs and are extremely helpful to helping you find your home.
And secondly when explaining your requirements they go above and beyond to really help you with needs

November 13, 2024
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look