Hoxton Macs Reviews 

5,879
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 1,338 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers are really happy with the outstanding quality of the products, frequently noting that devices arrive looking completely pristine and work seamlessly right out of the box. People also consistently praise the remarkably fast delivery service, secure packaging, and highly reasonable prices compared to purchasing brand new equipment from official stores. Some reviewers were not happy with occasional delivery delays, receiving incorrect items initially, or minor accessory issues encountered. Consumers additionally mentioned that these unexpected hiccups were thankfully handled and resolved promptly by the responsive and helpful support team.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently highlighting that their refurbished... See more

Quality

Users describe positive interactions with quality, noting that the devices arrive in immaculate and pristine... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting exceptionally fast shipping... See more

Service

Consumers find service to be positive, highlighting efficient communication, knowledgeable support, and fast... See more

Price

Customers had positive experiences with price, frequently highlighting unbeatable rates and significant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My 91 year old mother needed an upgrade from her 11 year old Macbook, but couldn't afford to buy a new one so I ordered her a Premium condition Macbook Air. It arrived in truly pristine condition. She... See more

Rated 5 out of 5 stars

They had exactly what I wanted at a really reasonable price, and it arrived the next day in even better condition than I expected. So now I'm typing this from my looks-like-new MacBook Air. Couldn't b... See more

Rated 5 out of 5 stars

Bought an iPad Pro 13”. Clear explanation on website. Delivered on time without fuss. Packaging is strictly functional and adequate - that’s a compromise I suppose to keep prices low. The device... See more

Rated 5 out of 5 stars

After much deliberation I purchased a 2022 MacBook Air M2, could not be more pleased with the product, flawless and works seamlessly. Well packaged with quick delivery and at competitive pricing . I d... See more



Company details

  1. Computer Store
  2. Used Computer Store

About Hoxton Macs

Written by the company

Hello, we're Hoxton Macs and we're here to provide the most trusted source of refurbished Apple products, at great prices, with an unrivalled personal and professional service.

Free Shipping, 1-Year Warranties, and No-Hassle Returns

📦 Fast & Free UK Delivery Free UK Next Day Delivery with same day dispatch on orders before 1pm. 1 hour time slot and inflight options.

👩‍🔧 1 Year Warranty All machines are supplied with our 1 Year Return to Base Hardware Warranty and 14 day returns period.

👨‍💻Expert Guidance and Assistance If you need help selecting a machine right for your budget or requirements then get in touch!


Contact info

5.0

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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5.0

All reviews

(5,879)

1,310 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent all round

Thoroughly recommend Hoxton Macs.
The MacBook was advertised as being in “good” condition, but when it arrived it looked as good as new.
Customer service was exemplary throughout.

July 15, 2026
Rated 5 out of 5 stars

No-brainer

Second time ordering from Hoxton Macs. The first machine from them is still working like a charm. Super fast delivery and securely packed. Item as described, if not far better condition than I've expected!

July 31, 2026
Rated 5 out of 5 stars

Amazing product

Really good quality for even the lowest price option, came with good chargers, and very fast delivery

August 6, 2026
Rated 5 out of 5 stars

Only place to buy a Mac

I’ve bought two MacBook Pros, an IMac and an iPhone from Hoxton Macs. Very very very happy with all of them.

Service is always excellent, and delivery fast and secure.

August 6, 2026
Rated 5 out of 5 stars

Great Macbook Pro M4

Great Macbook Pro M4 in flawless condition (rated "Good") with only 50 cycles on the battery. Quick and secure delivery and amazing packaging (seriously, the box was almost as big as a suitcase). Highly recommended - my first Macbook, and definitely not my last from Hoxton Macs.

August 6, 2026
Rated 5 out of 5 stars

Easy to use website

Easy to use website, which has accurate descriptions. The prices are competitive. Delivery was prompt and efficient. The laptop was well packaged and eco friendly. Thank you.

July 31, 2026
Rated 5 out of 5 stars

A great and easy experience

It was easy to navigate the website, pick the mac I wanted and, when there was a problem, someone from Hoxton Macs rang me and sorted it. I will definitely be using them again when I update.

July 27, 2026
Rated 5 out of 5 stars

Great experience buying through Hoxton Mac’s

I bought a MacBook Pro in “excellent condition” and it literally feels like a brand new MacBook with virtually no signs of use. The battery capacity is also at 100% and the delivery was extremely fast. Would definitely recommend to anyone looking to buy their next laptop!

August 4, 2026
Rated 5 out of 5 stars

What could be better

What could be better? My 15 inch Macbook air dates from 2023 and was rated only 'fair' but there is not a scratch on it and you could not tell it from new. Very good website, very clear what was available and what i had selected. Excellent price and first class packaging and delivery.

August 4, 2026
Rated 5 out of 5 stars

Hoxton Macs are a revelation

Hoxton Macs are a revelation. Buying a "new" Mac has always been a worrying experience, whether it's eBay, Private, or one of the many companies who deal in 2nd-hand Macs.
But Hoxton Macs stands apart from the crowd. Their website is perfectly laid out and a delight to navigate. They show a huge range of MacBooks of all types and prices, all described in detail. Ordering and payment are completely straightforward. I chose a "Good" quality Mac. It is perfect, without a mark, and nearly new battery.
The Mac is sent by DPD for arrival the next day, using an emailed PIN for the driver for security. Packing is in a purpose-built plastic air-filled pillow container, in a strong cardboard box, in a large, secure, plastic envelope.
Telephone assistance is immediately available to answer any queries. In my case, the 2024 M3 Mac I chose was not available after all, so Hoxton Macs called me and offered me a 2025 M4 13" MacBook in lieu at the same price (£695). It was a different colour, but I gladly accepted the offer.
The reliability, customer service, pricing and efficiency of Hoxton Macs are class setting. There is simply no need to look anywhere else if you are needing a replacement Mac.

July 27, 2026

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