HSN - We Are Nutrition! Reviews 

142,687
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

The product quality is excellent! HSN dietary supplements are top-tier — well-formulated, high-quality, and they deliver exactly as expected. The smartest way to shop is to wait for the biggest disc... See more

Rated 4 out of 5 stars

Good prices, fast checkout BUT the offer to buy from a list of products does not warn "1 item only" so I spent like 15 minutes trying to return to the offer without success. Please add this warning to... See more

Rated 5 out of 5 stars

It is the first time I gave used the company and I am very happy with the service. the delivery process was quick and efficient, was always kept informed about the status and my order was received wit... See more

Rated 5 out of 5 stars

fast delivery, fair prices, so far only tried 1 of the 3 products, but quality seemed good and flavour was enjoyable. Wish there were less unknown ingredients, but i realise without it, flavours are... See more

Company details

  1. Vitamin and Supplements Store
  2. Fitness and Nutrition Service
  3. Health Food Store
  4. Natural Foods Store
  5. Sports Nutrition Store

About HSN - We Are Nutrition!

Written by the company

En HSN desarrollamos, fabricamos y te llevamos directamente a casa los mejores productos del mercado de la nutrición, la suplementación deportiva, la nutracéutica y la alimentación saludable. Nuestra razón es apoyarte en tus objetivos deportivos y de llevar una vida sana.

Para ello contamos con un experto equipo de I+D+i, formado por nutricionistas, dietistas, farmacéuticos y expertos en preparación física. Tras el desarrollo, la fábrica HSN se encarga de producir los productos, contando con los máximos estándares y certificados de calidad y seguridad: GMP, HACCP/APPCC, GWP, Clasificación de Partículas ISO8, Humedad Controlada. Además del IFS Food, estándar de calidad internacional más exigente aplicado a los fabricantes de productos alimenticios, logrado en 2021 y renovado en 2022; y siendo la primera marca en España de nutrición deportiva y alimentación saludable con fabricación propia en conseguirlo para todo su proceso productivo.

Y al ser desarrolladores y fabricantes, nuestra filosofía se enmarca dentro del End to End, controlando todo el proceso de desarrollo, fabricación y venta del producto directamente al cliente final en nuestra tienda online, evitando intermediarios; y Right Price, con el que aseguramos el precio más bajo del mercado a nuestros clientes, al no existir el incremento de precio de la intermediación.

Tenemos 7 líneas de producto: SportSeries, FoodSeries, RawSeries, FlavourSeries, EssentialSeries, BioSeries y KetoSeries. Todas ellas abarcan nutrición deportiva, alimentación saludable, productos raw, saborizantes para whey protein, proteínas vegetales y bebidas deportivas, complementos naturales para la salud y el bienestar, productos bio y complementos para aquellas personas que siguen una dieta cetogénica o keto.

HSN We are nutrition!

Written by the company

Nº1 en Nutrición Deportiva y Alimentación Saludable
Complementos alimenticios y nutrición saludable con los estándares de calidad más óptimos al precio más justo.

¡Envíos rápidos!

Envíos super rápidos en 24/48 horas

Envíos super rápidos en 24/48 horas
Haz tu pedido ya y recíbelo en casa en 24/48 horas. ¡La mejor nutrición a tu alcance!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

143K reviews

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4.6

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(142,687)

58,746 reviews in the last 12 months

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Rated 1 out of 5 stars

Formal Complaint – Order #100096579 – Immediate Refund Required

Subject: Formal Complaint – Order #100096579 – Immediate Refund Required

Dear HSN Customer Service,

I am writing to submit a formal complaint regarding Order #100096579, placed on 21 June 2026 and paid in full.

According to the tracking information provided by HSN and Correos Express, the shipment was allegedly delivered on 23 June 2026 at 16:15 in Barcelona. However, as of today, 26 June 2026, I have not received the package, nor has any neighbor, building concierge, or authorized person accepted it on my behalf.

What is particularly concerning is that the alleged delivery record contains no valid proof of delivery whatsoever:

* No recipient name.
* No NIE, ID number, or other form of identification.
* No signature.
* No photograph of the delivery.
* No GPS confirmation.
* No indication that the parcel was left at a pickup point.
* No alternative delivery address.
* No evidence proving that the shipment ever reached me.

Simply changing the status of a shipment to “Delivered” does not constitute proof of delivery.

As the seller, HSN remains responsible for ensuring that the goods purchased by the customer are actually delivered to the customer. At present, there is no evidence that this occurred.

I find it unacceptable that a company operating in e-commerce would consider such a lack of traceability and accountability compatible with basic customer service standards. A shipment valued at €87.62 has effectively disappeared, while both the retailer and the carrier appear unable to demonstrate who received it, where it was delivered, or under what circumstances.

Therefore, I formally demand:

1. An immediate investigation into the whereabouts of the shipment.
2. Documentary proof of delivery, including the identity of the recipient and the delivery location.
3. If such proof cannot be provided immediately, a full refund of €87.62 without delay.

I will not accept being redirected to the carrier as a substitute for HSN fulfilling its legal obligations as the seller. My purchase contract is with HSN, and it is HSN’s responsibility to resolve this matter.

If a satisfactory resolution is not provided within 48 hours, I will proceed with formal complaints through the appropriate consumer protection authorities and initiate a chargeback procedure with my payment provider.

I expect your urgent response.

Sincerely,

Anton Prostyakov
Order #100096579
Barcelona, Spain

June 24, 2026
HSN - We Are Nutrition! logo

Reply from HSN - We Are Nutrition!

Hello, Anton.
We sincerely apologise for the situation and fully understand your concern at not having received your order.
We have checked that you have already opened ticket #1469645, in which you have explained what happened, and our team is already looking into your case.
We understand your point regarding our responsibility as a seller and want to reassure you that we will handle this matter until it is resolved. In order to determine what has happened to the parcel, we need to open an investigation with the courier company and follow their established protocol, as they are the ones who can provide us with information regarding the delivery and its tracking details.
As soon as we receive an update from the carrier, we will let you know via this ticket and take the necessary steps to resolve your case as soon as possible.
We appreciate your patience and trust whilst we carry out the necessary procedures.
Kind regards.
The HSN Team

Rated 1 out of 5 stars

They took, later cancelled my order and raised the price

They took an order. The payment "failed" and left me unable to retry again for two days, even though I contacted them instantly. I even added an alternative payment method even though the failure was on their part.

After two days they closed the order and sent me a message saying they couldn't help. No wonder, the price of my original order had been raised significantly and they wouldn't honor it.

June 22, 2026
Unprompted review
HSN - We Are Nutrition! logo

Reply from HSN - We Are Nutrition!

Hello Alejandro.
Thank you for sharing your opinion.
We’re sorry that this was your experience. However, based on the information provided, we are unable to identify your specific case, as you have not provided your order number.
When a payment error occurs, the order remains available for a short time and the customer can try to make the payment again via their account. Furthermore, if you contact us before the order is automatically cancelled, our customer service team can help you reinstate it wherever possible. Under no circumstances are automatic cancellations due to payment errors related to price changes.
If you would like us to look into what happened, we’d be happy to do so. We just need you to provide us with your order number so that we can investigate your case.
Kind regards.
The HSN Team

Rated 5 out of 5 stars

Great experience with HSN Supplements!

I ordered protein and collagen from them, and I even received a free chocolate bar as a gift, which was a really nice touch. The order arrived in just a few days, well packed and on time. I’m very happy with the purchase and will definitely order again.

June 18, 2026
Rated 5 out of 5 stars

fast delivery

fast delivery, fair prices, so far only tried 1 of the 3 products, but quality seemed good and flavour was enjoyable.
Wish there were less unknown ingredients, but i realise without it, flavours are often a little odd saddly

June 23, 2026
Rated 5 out of 5 stars

No-bullshi* experience

No-bullshi* experience - the website is easy to use, products are varied and easy to understand and compare, with affordable prices. Delivery is super quick! Would recommend.

April 11, 2026

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