Huawei Technologies Reviews 

I have Huawei Nova 8i. It's one of the worst phones ever. Why?
1. No Play Store, no Google, poor Huawei store...
2. Extremly slow and laggy - I want to open Instagram and it'll start lagging, I want to open Discord, the phone doesn't know about the world...
3. I know, it's not gaming phone, but I had Huawei Y6 Prime 2018 and this phone was waaay faster than this and it wasn't made for gaming...

Huawei is getting worse and worse than years ago...I don't know why. Also, customer support is at Microsoft level, so not good.

Just about the worst customer service experience ever. I opened a ticket WEEKS ago and no one has communicated with me at all. You won't even get a confirmation email either. Who can go weeks without a phone?

Presumably my phone is a brick and I'll have to replace it, but Huawei doesn't even care enough about the consumer to inform them of that.

Best phone I ever had. Too bad their new phones don't have the Google Play store anymore because the USA blocked them for spying. Won't buy any anymore because I need that store for my banking (and other) apps.

Terrible customer service. Won a prize online (Facebook) yes a real comp - I enter comps regularly. They made absolutely no communication to try contact me. When I finally figured out I won I made contact with them. They have ignored 10 messages from me. Come on Huawei how hard is it to uphold your end of a competition.

To anyone out there. The customer service from Huawei is a nightmare. Never before have I had such a problem. It seems to me that when there is a problem they bury there heads and hope it goes away. I can not download certain apps on this phone

Before buying the new Nova 11i, I had the p40 lite and it was a great phone, I had no issues with it, which is why I decided to get another Huawei phone. The new huawei Nova 11i is terrible. I have had issues with it since day 1. Majority of my messages don't come though and get lost in delivery. My camera takes about 10 seconds to actually tAke a picture(with no timer on).
The keyboard does it's own thing and constantly presses enter when typing. My apps don't open and when they do it takes a very long time to open and functionally work. In future I would recommend actually checking that
The phone works properly before introducong it to the market. After this experience I wouldnt recommend Huawei.

Well I must say am enjoying the Huawei phones but i got one recently and the screen has gone bad, the issue am having is with that the pop out front camera is not working anymore and i will like to know if there have any service center here in lagos Ikeja

Almost impossible to get through to customer service, then when a reply comes it is condescending and doesn't answer the question..do not purchase from this company because if you have any issues.......tough

Do Not Buy Huawei products. I bought a Lapop which only lasted 1 year, then the laptop stopped charging. I bought the extended warranty but apparently it doesn't cover that and now they want to charge me for a new motherboard.
Terrible company

Ordered Watch 4 Pro, no communication, no delivery date and no response to emails and tweets. Fed up and cancelled

Like many others, my Matebook 14 under a year old wouldn't charge. Huawei took it in to repair and returned it still broken. Since then we have exchange around 50 emails and Huawei still hasn't rebooked a repair. They don't reply to questions, the just repeatedly send a standard email saying I've been contacted (I haven't). They even cut and pasted a different date on an email I'd sent then to make it look as if they'd replied. I would never buy from them again 2/3 laptops which cost around £500 didn't last a year.

I have been a customer for 4 years. Their laptops are brilliant and excellent value for money. Recently, complained about late delivery and the issue was promptly resolved; customer support called and the order was delivered the following day. Great customer service that I will always recommend.

I sent back a faulty laptop, which took about 2 weeks to arrange! There was a problem with it charging and it was returned to me with a broken screen! I will never buy from Huawei again due to their rubbish customer service and handling of this matter.

I bought a pair of Freebuds 3i that have had to be returned 3 times in the last year for repair for various faults. After receiving them back after the 3rd repair to find that the fault has not actually been fixed, I give up! Every other reputable company would just replace the item but not Huawei. Products and customer services are just the worst I have ever experienced and I would advise against ever purchasing any Huawei products.

I bought HUAWEI MATE E BOOK on15th October 2022, it was working well, but month ago get difficult to turn it on, two weeks later can not turn on anymore. No customer service, no email follow up.
Now, no more HUAWEI!

I've been a Huawei customer since the days of the P30 Pro phone and have purchased several other products of them throughout the years.

You don't need to be a genius to realise some red flags with their customer service and overall operation in the UK - and I'm not even talking about the whole political crisis and the restrictions they've faced in the US and the UK. The fact that their physical flagship shops closed down was certainly the confirmation of this downfall.

I've been trying to get my Huawei smartwatch to sync with my Huawei P30 Pro since last September 2022. After sending this watch to their third-party repair centre and getting it back in the exact same condition, not once, but twice, and still having no further solution to the case, I'm left now with robotic copy/paste style generic responses from their customer service, and each time with less empathy to the case or simply giving ridiculous suggestions, like taking the watch to the retailer I originally purchased this watch from (their own shop that they closed down back in November last year, as they "should" know).

I mean, by the looks of things, they don't even have a customer service team at all in the UK, considering the replies I got coming from what it seems to be an office abroad.

What a shame!

Worst experience with HUAWEI customer service.....

The customer service is realistically non existent. I am trying to connect some one/where but neither an email is provided, nor any contact number, nor any real online service is available.
I bought a new laptop (Matebook D16) for 800 pounds and it develops an issue of restarting within two weeks. I am trying to connect to the customer service, but no link is working, the verification code never arrived despite of making numerous efforts.

I would advise any one to never buy any thing from those companies, who's customer services are zero.

Totally disappointed with Huawei, they should learn from DELL or others, who have superb customer services.

Customer service is non existent and they do not respond to emails chatbox is useless common problem with their devices they don't want to accept responsibility or offer repairs. Will not buy anything Huawei again.

Trying to get through to customer support is an absolute nightmare, I don't think they could make it any harder if they tried. Incorrect email being quoted. They do provide a chatbot which is useless. I finally had to resort to writing to them. Awaiting a reply, won't hold my breath. Very sad really, because I have a Huawei Laptop & smart watch, which when need replacing, I may look elsewhere after my current experience.
UPDATE: I did look elsewhere & purchased a Samsung Classic 8 Watch & Apple Laptop, far better customer service.

Well Huawei seem to intentionally tamper with some type of software when you update one of your Huawei phones just like my p30 pro. Bought 2 years ago. Since I've installed the new emui 12.0 update my camera focus function has impared and stopped working leaving my camera and video blurred completely. Now after researching what it could be and taken it to a repair shop I've found it's not the users issue it's to do with the software update that everyone has recently done. So my advise do NOT buy a Huawei product as they are someway scamming you to upgrade after warrenty runs out! They are doing it purposely everytime a new update happens and it's funny how hundreds of people have witnessed the same issue after their warrenty has ran out. My phone is like new has been well looked after and the camera is the only issue so I will not be purchasing a new upgrade at all I want a refund from the company for selling me a dodgy software device!!