Huobi 

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Rated 2 out of 5 stars

I just find it absurd that it's convenient for them to receive and not let it out after you put in a request. Fraudulent. upon the assessment of recov desk(written together)

Rated 1 out of 5 stars

beware of email spams from huobi, my email is always clean from spams like for 10 years, after joining huobi, my inbox are filled with random spams like AIRDROP NFTs all the while. in that case, they... See more

Rated 1 out of 5 stars

This exchange holds your data at ransom. You can only view your historic trading data for 4 months only. If you would like to download your transaction history for tax reasons you have to KYC take a p... See more

Rated 1 out of 5 stars

Waited hours on the final L4 verification. Have tried every way to submit the document but it just keeps failing saying one thing or the other. I mean, they need bank statements in jpeg/png format for... See more

Company details

  1. Cryptocurrency Service
  2. also in
  3. Currency Exchange Service
  4. Investment Service

Information provided by various external sources

We use Bitcoin to empower anyone anywhere to invest in anything.


Contact info

Breach of guidelines

All reviews

(150)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Spam scammers exchange

When I was registering, the page said I could get 700 USDT as a reward. There was no FAQ on the page to clarify whether it was giving real USDT or useless fee deduction coupons. After I registered, what I got was some useless fee deduction coupons.

The next day I received an email saying that I could get shib rewards through trading. So I topped up 200 USDT and completed the transaction, I got 40000 shib, but I couldn't move them to the spot account, the page said I had to earn the equivalent of 20 USDT to do so. This is a scam company that will only deceive you over and over again. Please stay away from this liar!

June 16, 2022
Unprompted review
Rated 2 out of 5 stars

Signed up for the bonus of 20,000 shib…

Signed up for the bonus of 20,000 shib but can't seem to access it in my wallet or see where my assets held, think its a fake way of getting you to just buy in there exchange, anybody else managed to receive there's without completing the 3 tasks

June 15, 2022
Unprompted review
Rated 3 out of 5 stars

Good for advance trader

- Easily overwhelm beginner as they have a lot of functionality
- Not easy to use as beginner, suitable for advance traders
- Good UI/UX and support

April 23, 2022
Unprompted review
Rated 1 out of 5 stars

They will not help if u hv problem

They will not help if u hv problem. I deposit btc below minimum limit because im not pay attention on their limit. And i contact support....but its useless. My btc is lost. ...

April 21, 2022
Unprompted review
Rated 1 out of 5 stars

scam.

scam.. they freeze your withdrawal and then they ask for identity. their main reason is to steal your identity. if that doesn't work, they just keep the money. or they take both.
They are making accusations with no evidence. They say there are problems with the deposit, but they have allowed to deposit.
All excuses.
Please stay alert.

They banned me for asking my money back.

I got scammed...

April 20, 2022
Unprompted review
Rated 1 out of 5 stars

WHEN SECURITY BECOMES A PAIN IN THE A.. !!! LOOK FOR SOMETHING BETTER!!

After using them for more than one year, suddenly they frize my account? I have to send them my Picture holding my ID 3x my last transaction to them from another account and my Bank statement of the transaction, - my account is still frozen (2 WEEKS)?? Now I have to give them 3-time slots on 3 different days 2 different times a day, where they video call me, I have no clue when in these 3 days they will call? THIS IS RIDICULOUS, not customer service, if I ever can transfer my assets?? I WILL LEAVE!!

April 12, 2022
Unprompted review
Rated 1 out of 5 stars

My first cryptio scam

I had the miss-fortune of opening an account with this company HOUBI but due to there skilful marketing they failed ti inform me that the uk is restricted from dealing crypto

i immediately asked for a refund of my stake
but they say they cant refund the monies as they are not allowed to do transactions in
the uk

March 14, 2022
Unprompted review
Rated 1 out of 5 stars

Dump this broker, f-king scammer

This broker is sh.t! Cheat all your money away! Experience in so call derivatives trades and price has yet reach to my stop loss but it force close with LOSS! Second time was my stop loss triggered but fail to close at that level so the limit order went missing, and I did double check and there’s no order,after few minutes later it got cut out! What the fck is this? If this is not a scam, what is this? Scammer?!

February 17, 2022
Unprompted review
Rated 1 out of 5 stars

This exchange holds your data at…

This exchange holds your data at ransom. You can only view your historic trading data for 4 months only. If you would like to download your transaction history for tax reasons you have to KYC take a photo of yourself holding a piece a paper stating what u want. Any other exchange has api where u can access data anytime. Risky sending your personal data to the cloud everytime you want to prepare your tax returns

February 8, 2022
Unprompted review
Rated 1 out of 5 stars

Very bad experience for European Customers! Be aware!

I am writing this review, and I am very disappointed. When I register, I was reall thinking Huobi it's one of the best exchanges.
I made an initial deposit without any problems, buying some crypto coin, then I did the second and they just locked my account without any reason. I've sent all the documents to them and the account is still not confirmed. They made me lost atleast 2.000$ in trades untill today. BE AWARE!

January 24, 2022
Unprompted review
Rated 1 out of 5 stars

SMS verification does not work, so no withdrawel possible

Everything did work fine, until I wanted to withdraw my USDT to Kucoin. I have email verification, sms verification 2Fa..... Email verification: worked fine. 2FA verification: worked fine SMS verification: the SMS verification code does not arrive. I did contact Huobi support: Remove your sim card, on off your phone, check your number. There is nothing wrong with my sim card! I receive plenty of messages, except from Huobi...except when I activated 2FA.. that sms I strangely received. To disable SMS service is only possible.....by confirming by typing the sent and never received dmd verification. Conclusion: I have USDT but thanks to this sms verification that does not work it is completely worthless.

Update: after trading USDT for BTC, a SMS did arrive and could send the BTC.

January 5, 2022
Unprompted review
Rated 1 out of 5 stars

Suspicious company. avoid at all cost

Huobi is a very suspicious company. After I deposit, i cant control the address that i deposit. I cant withdraw. I make police report n complaint online. Then they send me lawyer letter ask me to shut up. It is not because the company dont have bad review. It is mainly bcoz they will issue lawyer letter and ask user to shut up. You can’t hold them liable or accountable from legal perspective as the Seychelles address is just a mailing address.

December 25, 2021
Unprompted review
Rated 1 out of 5 stars

BIG SCAM !!!!!!

THIS IS A BIG SCAM ARROUND THE WORD JUST RUUUUN !!!!
No one in this platform can withdraw his assets you are bloked
If you have Crypto is just like in virtual
I told the support about my withdraw, no one answer since septembre 2020 i write 19 message no one answer BUT WHERE IS GOOGLEPLAY and APPSTORE to let SCAMMER LIKE THAT Pik our money !!!
WHATS THE SOLUTION FOR THIS FUUUCCKING SITUATION !!!!

December 12, 2021
Unprompted review

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