hyperfi.co.uk Reviews 67

I placed an order with Hyperfi for an item that was no longer the current range yet still retailing at £399 online and in the High Street. The Hyperfi price was an incredible £120 including postage. I received a call the day after the order to say they had the item but on examining it there was a small fault and offered an alternative as this was the last one. On this occasion we agreed a refund which I was happy with. I see the previous reviews were moaning about customer service, but I have to ask myself if fantastic customer is my main priority then really shouldn't I be paying full retail? Anyway, I was impressed by the prices and the courtesy call when there was a problem. I'd happily use Hyperfi again as a first port of call for my next purchases. :)

Terrible, AVOID! Awful customer service. Bought an AV receiver from Ebay, Didn't have it in stock so asked for more money for a worse receiver. Receiver they supplied has HDMI output issue, Refusing to change it for the original one ordered.
All I can say is AVOID, AVOID AVOID!

I wasn't sure if hyperfi.co.uk will be safe/reliable, because the website isn't great, their Customer Reviews section looks like written by themselves, there were no reviews on TrustPilot and product description was lacking info, but I gave it a try, because that is the only shop in UK selling speakers I wanted. I called the shop, because there was no info about warranty (even though they offer 2 year standard warranty) or delivery and speakers are advertised as "speaker" (some countries sell speakers separately, so I needed to be sure). I got all the answers I wanted over the phone (good customer service by the way) and my speakers arrived on the following day (less than 24 hours!) in mint condition, so if you are thinking about buying from their site (and they have good prices), don’t be putted off by their website.