Do not use this company. Have refused to ship me a bottle after it was claimed “successful delivery” when the driver just left it at my door and claimed he posted it through the letter box. The bottle... See more
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See what reviewers are saying
That's a great set very comfy however this does not have some useful features: - volume controls - play/pause controlers Those requires to be handled via the phone unfortunately: this is th... See more
Company replied
I order earbuds which were working perfectly after using them for about a week the left bud stopped working/charging. I contacted customer service and a very friendly and helpful guy named Joe assiste... See more
Company replied
Trusted Arie's endorsement--won't make that mistake again. The earbuds took a month to get here. As soon as I opened them, I knew I'd been had. This product is dime-store quality and barely even works... See more
Company details
Written by the company
Experience high-performance sound now with the new HYPURE ONE wireless headphones. Enjoy more than 16 hours of battery life and feel your favorite music with the new noise reduction feature. Buy today. Free shipping. Compatible with Apple iOS & Android
Contact info
United States
- support@hypure.com
- www.hypure.com
People also looked at
Do not use this company
Do not use this company. Have refused to ship me a bottle after it was claimed “successful delivery” when the driver just left it at my door and claimed he posted it through the letter box. The bottle nor the packaging would fit through a LETTER box. This company are absolute scum bags, happy to take people’s money for products they have not received.
December 13, 2024
Unprompted review
Bad product hypure
Bad product, from one moment to the next one of the two headphones stopped working and no longer connects to the mobile phone And not even on the other headset, there's no way make it work . I tried to contact support but it says the hypure@.com address doesn't exist. I am really scandalized.
January 13, 2023
Unprompted review
I had a problem with one of my…
I had a problem with one of my earphones but Hypure had been very reactive with my problem.
They send me an other one.
Thank you!
February 9, 2022
Unprompted review
Reply from HYPURE
Hello Marie,
Thank you for choosing HYPURE! Your excellent evaluation of our products and services makes us very happy
If you have any questions, our customer support team is at your disposal every day to answer all your questions
Kind regards
issue with headphones
I was using the headphones when suddenly one of the two apparently turned off and now it's not getting better. Is it a normal issue? How can I fix it? thanks
-Giulio
January 20, 2022
Unprompted review
Reply from HYPURE
Hello,
Thank you for sharing your experience with us. We strive to make sure that every customer is satisfied with our company and we apologize for any inconvenience we may have caused you.
We let you watch the startup & pairing video by clicking https://fr.hypure.com/pages/manuel or refer to the user manual you received. This should help you.
If the problem persists, please do not hesitate to contact our customer support team, we are always happy to help you.
Have a nice day.
Order processed well
Order processed well, was tracked all the way. However the shipping takes too long and charged unusually high, never been charged 30 GBP for shipping before. But the earphones did come and were satisfactory.
January 12, 2022
Unprompted review
Reply from HYPURE
Hello,
Thank you for choosing HYPURE! Your excellent evaluation of our products and services makes us very happy
If you have any questions, our customer support team is at your disposal every day to answer all your questions
Kind regards
Absolute shitshow
Absolute shitshow, scammers. Worst earphones ever, price is way to high. DONT BUY THIS!
November 13, 2021
Unprompted review
Reply from HYPURE
Hello Christof,
Thank you for sharing your experience with us. We strive to make sure that every customer is satisfied with our company and we apologize for any inconvenience we may have caused you.
However, even after several checks, we could not find an order associated with your name. We also checked our system to see if you had contacted us, but again, we could not find your name in our records.
If you have indeed placed an order with HYPURE, please email us at support@hypure.com and our team will respond to you as soon as possible.
Sincerely
Great experience
Great experience! Received the headphones quicker than expected, and used them as a gift. Quality is “good” not “amazing”. Overall, the service and communication was amazing. Definitely recommend!
November 12, 2021
Unprompted review
Reply from HYPURE
Hello aaron Kolby,
Thank you for choosing HYPURE! Your excellent evaluation of our products and services makes us very happy
If you have any questions, our customer support team is at your disposal every day to answer all your questions
Kind regards
It’s a scam
It’s a scam. Don’t answer them if they want to sponsor you!!!
November 9, 2021
Unprompted review
Reply from HYPURE
Hello Chwidian,
Thank you for sharing your experience with us. We strive to make sure that every customer is satisfied with our company and we apologize for any inconvenience we may have caused you.
However, even after several checks, we could not find an order associated with your name. We also checked our system to see if you had contacted us, but again, we could not find your name in our records.
If you have indeed placed an order with HYPURE, please email us at support@hypure.com and our team will respond to you as soon as possible.
Sincerely
Stay away
Stay away, it’s a scam ran by fraudelent people. The product is also garbage.
October 29, 2021
Unprompted review
Reply from HYPURE
Hello Juho Arikoski,
Thank you for sharing your experience with us. We strive to make sure that every customer is satisfied with our company and we apologize for any inconvenience we may have caused you.
However, even after several checks, we could not find an order associated with your name. We also checked our system to see if you had contacted us, but again, we could not find your name in our records.
If you have indeed placed an order with HYPURE, please email us at help@hypure.com and our team will respond to you as soon as possible.
Sincerely
Best regards
Is the brand ambassador ad legit on IG?
I'd like to know the security of my interaction with this company before moving forward. Hypure1 "brand ambassador" contact has reached out to me on IG to market the earbuds; which is a great idea to me. It's a lovely product, I just want to not regret paying shipping & handling for something I may never receive. Can Hypure1 confirm this is their legit interaction on IG?
October 27, 2021
Unprompted review
Reply from HYPURE
Hello,
Thank you for your message,
We confirm that this interaction is coming from our company HYPURE.
You can safely enter into a partnership agreement with the person who contacted you on behalf of our company.
Best regards
Ben from HYPURE.
A scam, Be careful
Be careful, it's a total scam. I've never received my package.. And I saw some reviews that claimed the earphones are pretty bad and deliver a bad quality. Don't trust this brand.
October 16, 2021
Unprompted review
Reply from HYPURE
Hello John,
Thank you for sharing your experience with us. We strive to make sure that every customer is satisfied with our company and we apologize for any inconvenience we may have caused you.
However, even after several checks, we could not find an order associated with your name. We also checked our system to see if you had contacted us, but again, we could not find your name in our records.
If you have indeed placed an order with HYPURE, please email us at help@hypure.com and our team will respond to you as soon as possible.
Sincerely
Best regards
Unable to connect with Customer Service!
I have been trying to contact Customer Service and have gotten no reply. I want to return my item and I need information of where and how to complete this task. They say to email help at hypure.com, which I have done twice to no avail.
**RESOLVED**
I emailed support at hypure.com and got immediate results. Thank you.
October 1, 2021
Unprompted review
Reply from HYPURE
Hello Tanya Guy,
Thank you for sharing your experience with us. We strive to make sure that every customer is satisfied with our company and we apologize for any inconvenience we may have caused you.
Please email us at help@hypure.com and our team will respond to you as soon as possible.
Sincerely,
Best regards
Not convinced !!
The design is nice. They stay well in place in the ears. But the charge don't last long. The quality of the sound is not as good as expected. The sound is quickly saturated !! The calls aren't easy as the microphone captures all the surrounding sounds too. I wouldn't renew the command...
September 29, 2021
Unprompted review
Reply from HYPURE
Hello Jean-François Martin,
Thank you for choosing HYPURE! Your excellent evaluation of our products and services makes us very happy!
We advise for an optimal use of HYPURE ONE that the battery is well charged at the beginning of its use.
If you have any questions, our customer support team is at your disposal every day to answer all your questions
Kind regards
Ben from HYPURE
we never received the product..it s a…
we never received the product..it s a fake and never buy this product there are rober.
July 27, 2021
Unprompted review
I cannot really give a feedback
I can't give a feedback about my experience because until now, I did not received them, and I ordered since July beginning. I will update my feedback when I will receive them
July 19, 2021
Unprompted review
Reply from HYPURE
Hello Sweety_z,
Thank you for sharing your experience with us. We strive to ensure that every customer is satisfied with our company and we apologize for any inconvenience we may have caused you.
Indeed, we are experiencing some malfunctions in the order processing system, which slows down our order processing considerably.
Rest assured, your order is processed and shipped. It is in transit and you will receive it very soon.
We sincerely apologize for the inconvenience.
Our customer support team is available 7 days a week to answer all your questions.
Best regards
Ben from HYPURE
Tracking app is not working
Tracking app is not working, no clue as to where the goods are, after 17 days, still no news about delivery
July 15, 2021
Unprompted review
Reply from HYPURE
Hello Philippe Blondeaux,
Thank you for sharing your experience with us. We strive to ensure that every customer is satisfied with our company and we apologize for any inconvenience we may have caused you.
We are experiencing some malfunctions in the order processing system, which is slowing down our order processing considerably.
Rest assured, we are working hard to solve this problem and process your orders as soon as possible.
We sincerely apologize for the inconvenience.
Our customer support team is available 7 days a week to answer all your questions.
Best regards
Ben from HYPURE
no product received !
I received this survey but I haven't received any news from my order since more than 2 weeks and so I haven't received my product.
July 12, 2021
Unprompted review
Reply from HYPURE
Hello Papati67,
Thank you for sharing your experience with us. We strive to make sure that every customer is satisfied with our company and we apologize for any inconvenience we may have caused you.
We are experiencing some malfunctions in the order processing system, which is slowing down our order processing considerably.
Rest assured, we are working hard to solve this problem and process your orders as soon as possible.
We sincerely apologize for the inconvenience.
Our customer support team is available 7 days a week to answer all your questions.
Best regards
Ben from HYPURE
I sill didnt receive anything.
I sill didnt receive anything.
Mme Abed Abbassi
July 3, 2021
Unprompted review
Reply from HYPURE
Hello Abed,
Thank you for sharing your experience with us. We strive to make every customer happy with our company and apologize for any inconvenience we may have caused you.
However, even after several checks, we could not find an order associated with your name. We also checked our system to see if you had contacted us, but again, we could not find your name in our records.
If you have indeed placed an order with HYPURE, please email us at help@hypure.com and our team will respond to you as soon as possible.
Sincerely
Best regards
Is there something I can do to fix them?
I've loved these headphones! However, this passed week, my left headphone stopped working. I looked it over to see if anything was wrong, and one of the gold inside piece that connects to the case popped out of place and is now inside of the headphone itself, making it impossible to charge or get to work. I'm really hoping that there's something I can do to fix them because I really do love them, but I don't want to have to pay for a whole new pair when I can just fix the current one that I have.
July 3, 2021
Unprompted review
Reply from HYPURE
Hello Anna shelton,
Thank you for sharing your experience with us. We strive to ensure that every customer is satisfied with their purchase and we are very sorry to hear that your headphones are not working properly.
Because we value the quality of our products, we have a warranty in place that protects you for one year against any manufacturing defects.
Please contact our customer support team at help@hypure.com to help resolve your issue.
Our customer support team is available 7 days a week to answer all your questions.
Best regards
Ben from HYPURE
I have note received the device!
June 25, 2021
Unprompted review
Reply from HYPURE
Hello Matthieu BERGOT,
Thank you for sharing your experience with us. We strive to ensure that every customer is satisfied with our company and we apologize for any inconvenience we may have caused you.
Your order has been processed and shipped. It is in transit,
You will receive it in the next few days, please be patient.
Our customer support team is available 7 days a week to answer all your questions.
Best regards
Ben from HYPURE
Translated with www.DeepL.com/Translator (free version)
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