ICE Cleaning - ICE Drainage Reviews 

798
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional staff for being exceptionally polite, thorough, and clearly explaining every step of the cleaning process. People frequently highlight the outstanding service, noting that technicians work efficiently, arrive on time, and leave properties remarkably clean. Some reviewers were not happy with the communication and organization regarding specific service scheduling and overall customer support. A few consumers also mentioned encountering frustrating issues with team preparation, equipment availability, and management during larger jobs. These individuals felt that their time and money were wasted due to unexpected delays and poor coordination.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, efficiency, and deep... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting quick, efficient work... See more

Customer communications

Clients share ambiguous opinions on contact. Some consumers praise the rapid responses, noting that staff... See more

Price

People report ambiguous experiences with price. Some consumers found the pricing competitive, fair, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We hired ICE for mould remediation after discovering black mould inside the cavity of our bathroom wall. Monty was a gem and worked tirelessly to fix this for us (with reinforcements from Greg!). He k... See more

Rated 5 out of 5 stars

Ben and his Team did a fantastic job clearing and cleaning my late Aunt’s home. They were incredible helpful and respectful and all my family was amazed with how clean ICE managed to get her house. 5/... See more

Rated 5 out of 5 stars

Thank you ICE for all your help with my recent burst pipe flooding. After some water damage across my flat, Monty from ICE came to clear my carpets and wooden flooring to dry and sanitise. He did a th... See more

Rated 5 out of 5 stars

We booked an appt for mould and fungi remediation in kitchen and bathroom following a waste pipe leak. Ben arrived, was polite and professional throughout. He explained thoroughly everything he was do... See more


Company details

  1. Cleaning Service
  2. Drainage Service
  3. Electrical Installation Service
  4. Fire Damage Restoration Service
  5. Insulation Contractor
  6. Water Damage Restoration Service

Written by the company

For many years the ICE Family have become trusted industry leaders offering a comprehensive range of specialist services through its divisions: ICE Cleaning, ICE Drainage. With a commitment to delivering exceptional quality, rapid response times, and unparalleled customer service, we cater to a wide array of sectors, including construction, pharmaceuticals, commercial retail, and more. Our Services Include: ICE Cleaning: Specialist cleaning services, including trauma/biohazard cleaning, fire and flood restoration, mould remediation, and COVID-19 decontamination. ICE Drainage: Comprehensive drainage solutions, including unblocking, maintenance, and emergency repairs. We are proud to have worked with high-profile clients such as West Ham United F.C., McDonald's, Deliveroo, and Warner Bros., as well as emergency services and local authorities. Our transparent pricing, reliable service, and commitment to excellence have made us a trusted partner for businesses across the UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

798 reviews

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No recent history of asking for reviews

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4.8

All reviews

(798)

158 reviews in the last 12 months

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Rated 5 out of 5 stars

Moisture Mould Survey

Mike the surveyor attended my property to conduct a technical moisture survey over concerns of mould present within the kitchen/living room area, conducted a thorough check, including moisture meter readings of all walls, the ceiling, kitchen and livingroom floor along with mould swob testing of suspected areas. He also checked the base of my integrated fridge freezer cabinet for possible mould contamination. He explained the whole process to me. I am very happy. My place is dry and mould free.

June 19, 2026
Unprompted review
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Rated 5 out of 5 stars

ISG have been great to deal with right…

ISG have been great to deal with right from the start.
Abigail, on email and on the end of the phone, made booking and organising very easy.
Mike, the initial assessor, was really helpful in pointing out the causes and offering advice, specific to our venue, on how to prevent mould coming back.
Really lovely guys, Mattman and Greg, came to our venue and did a lovely job of clearing the really nasty mould that had developed and we'd been unable to treat ourselves.
All very efficient and left the space cleaner than when they'd got here.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Happy happy

Matt man just came on time, he did really good job, I’m very happy and satisfied, and the job done, in a professional way

June 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Had Matt R attend to a blocked drain

Had Matt R attend to a blocked drain, on arrival he reassured me that it will be cleared and that he will talk me through step by step. He managed to clear the blockage and find the issue why it kept reoccurring, Matt R is an absolute asset to the company !
Thank you so much Matt

May 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Matt R

Matt R come to the job and cracked on like a champ. No disappointment from him at all. Would highly recommend.

June 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Mould remediation in our loft

Monty and Greg did a full mould remediation treatment in our loft this week. They were polite, friendly and worked tirelessly to get the job done. Communication was great and they certainly went the extra mile. They were extremely kind and considerate as I was nervous about having the treatment done, having just had the house fully renovated. They were super careful and put my mind at rest. Huge thanks.

June 2, 2026
Unprompted review

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