ICE Cleaning - ICE Drainage Reviews 

802
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 165 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptional service provided by the team, noting that technicians are extremely polite, respectful of customer homes, and remarkably hardworking when handling urgent repairs and restoration work. People also appreciate the clear, reassuring communication offered throughout stressful situations like property flooding or mould removal. Some reviewers were not happy with poor communication, significantly delayed reports, and unhelpful management responses. A few consumers felt that the overall service fell short of expectations, mentioning difficulties in reaching staff members and obtaining clear answers regarding their contracts.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing technicians as professional, polite, and... See more

Service

Users describe positive interactions with service, highlighting professional, hardworking, and friendly... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff are consistently helpful,... See more

Customer communications

Customers had ambiguous experiences with contact. Many reviewers praised rapid responses and helpful staff,... See more

Quality

Consumers find quality to be exceptional, expressing deep appreciation for the professional and hardworking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Matt R and Tony from ICE Cleaning – ICE Drainage attended my home on Friday afternoon/evening to temporarily repair a blocked toilet. When they realised there was a newborn in the home, they went... See more

Rated 5 out of 5 stars

Monty and Anthony did a fantastic job with the flood restoration work at my flat. They were professional, friendly, and hardworking throughout, and the work was completed to a very high standard. A sp... See more

Rated 5 out of 5 stars

Really knowledgeable and helpful, professional, respectful of our home and belongings. We were really stressed to be going through mould and damp issues a few weeks after moving into our brand new... See more

Rated 5 out of 5 stars

We hired ICE for mould remediation after discovering black mould inside the cavity of our bathroom wall. Monty was a gem and worked tirelessly to fix this for us (with reinforcements from Greg!). He k... See more


Company details

  1. Cleaning Service
  2. Drainage Service
  3. Electrical Installation Service
  4. Fire Damage Restoration Service
  5. Insulation Contractor
  6. Water Damage Restoration Service

Written by the company

For many years the ICE Family have become trusted industry leaders offering a comprehensive range of specialist services through its divisions: ICE Cleaning, ICE Drainage. With a commitment to delivering exceptional quality, rapid response times, and unparalleled customer service, we cater to a wide array of sectors, including construction, pharmaceuticals, commercial retail, and more. Our Services Include: ICE Cleaning: Specialist cleaning services, including trauma/biohazard cleaning, fire and flood restoration, mould remediation, and COVID-19 decontamination. ICE Drainage: Comprehensive drainage solutions, including unblocking, maintenance, and emergency repairs. We are proud to have worked with high-profile clients such as West Ham United F.C., McDonald's, Deliveroo, and Warner Bros., as well as emergency services and local authorities. Our transparent pricing, reliable service, and commitment to excellence have made us a trusted partner for businesses across the UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

802 reviews

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No recent history of asking for reviews

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4.8

All reviews

(802)

162 reviews in the last 12 months

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Rated 5 out of 5 stars

Mould remediation in our loft

Monty and Greg did a full mould remediation treatment in our loft this week. They were polite, friendly and worked tirelessly to get the job done. Communication was great and they certainly went the extra mile. They were extremely kind and considerate as I was nervous about having the treatment done, having just had the house fully renovated. They were super careful and put my mind at rest. Huge thanks.

June 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Fix toilet pump

I work at a nursery where Matt and Simon attended to try and fix toilet pump. They were both lovely kind men who went above and beyond to help resolve the problem. I felt very comfortable with them working in the nursery and alongside them trying to fix the problem.

May 27, 2026
Unprompted review
Rated 1 out of 5 stars

Worst management team ever

Worst management team ever. I’ve been waiting for the “manager” to contact me for the miscommunication they had. I wasted a full whole day for them and they are not giving any updates whatsoever.

Avoid them at all costs if you cherish your time!

May 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Mercury removal from car

First class service from start to finish. Kept updated through WhatsApp until the job was booked. Great communication and excellent work completed by Viv to remove spilled mercury from a car.
100% reassured the car was safe.

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Simon came out to a problem we’ve had…

Simon came out to a problem we’ve had re occurring however instantly knew what the problem was, took time to explain in depth what we can do our end to help prevention, whilst making sure the job was completed attentively and with fantastic standards!

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Kieran attended our place last week

Kieran attended our place last week , for drainage smells carried out high intensive investigation works and has came up with a solution along a non accessible drainage line in our hall of the pub chain . Great workman and unbelievable knowledge

May 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Matthew R was incredible

Matthew R was incredible came out early this morning and fixed the issues with my bathroom.
No problems at all and did it with a smile on his face :)

May 17, 2026
Unprompted review
Rated 5 out of 5 stars

Pub no longer closed!!

I’m a pub manager and had to close the site due to flooding with sewage.
Matt R was absolutely amazing!
Got to site within an hour of being called, got the job sorted within 20 minutes of arrival.
Couldn’t recommend more! Amazing service!

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Femi 5 star worker

Femi worked entirely alone and put in great effort to complete the clean up task perfectly. The space now looks clean and refreshed, with a lovely, clean scent throughout.

Thanks ICE cleaning

May 14, 2026
Unprompted review
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