ICE Cleaning - ICE Drainage Reviews 

802
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 165 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptional service provided by the team, noting that technicians are extremely polite, respectful of customer homes, and remarkably hardworking when handling urgent repairs and restoration work. People also appreciate the clear, reassuring communication offered throughout stressful situations like property flooding or mould removal. Some reviewers were not happy with poor communication, significantly delayed reports, and unhelpful management responses. A few consumers felt that the overall service fell short of expectations, mentioning difficulties in reaching staff members and obtaining clear answers regarding their contracts.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing technicians as professional, polite, and... See more

Service

Users describe positive interactions with service, highlighting professional, hardworking, and friendly... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff are consistently helpful,... See more

Customer communications

Customers had ambiguous experiences with contact. Many reviewers praised rapid responses and helpful staff,... See more

Quality

Consumers find quality to be exceptional, expressing deep appreciation for the professional and hardworking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Matt R and Tony from ICE Cleaning – ICE Drainage attended my home on Friday afternoon/evening to temporarily repair a blocked toilet. When they realised there was a newborn in the home, they went... See more

Rated 5 out of 5 stars

Monty and Anthony did a fantastic job with the flood restoration work at my flat. They were professional, friendly, and hardworking throughout, and the work was completed to a very high standard. A sp... See more

Rated 5 out of 5 stars

Really knowledgeable and helpful, professional, respectful of our home and belongings. We were really stressed to be going through mould and damp issues a few weeks after moving into our brand new... See more

Rated 5 out of 5 stars

We hired ICE for mould remediation after discovering black mould inside the cavity of our bathroom wall. Monty was a gem and worked tirelessly to fix this for us (with reinforcements from Greg!). He k... See more


Company details

  1. Cleaning Service
  2. Drainage Service
  3. Electrical Installation Service
  4. Fire Damage Restoration Service
  5. Insulation Contractor
  6. Water Damage Restoration Service

Written by the company

For many years the ICE Family have become trusted industry leaders offering a comprehensive range of specialist services through its divisions: ICE Cleaning, ICE Drainage. With a commitment to delivering exceptional quality, rapid response times, and unparalleled customer service, we cater to a wide array of sectors, including construction, pharmaceuticals, commercial retail, and more. Our Services Include: ICE Cleaning: Specialist cleaning services, including trauma/biohazard cleaning, fire and flood restoration, mould remediation, and COVID-19 decontamination. ICE Drainage: Comprehensive drainage solutions, including unblocking, maintenance, and emergency repairs. We are proud to have worked with high-profile clients such as West Ham United F.C., McDonald's, Deliveroo, and Warner Bros., as well as emergency services and local authorities. Our transparent pricing, reliable service, and commitment to excellence have made us a trusted partner for businesses across the UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

802 reviews

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No recent history of asking for reviews

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4.8

All reviews

(802)

162 reviews in the last 12 months

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Rated 5 out of 5 stars

Matthew and Liam are not your typical…

Matthew and Liam are not your typical contractors. They are thorough, professional, polite and respectful of your home. They decontaminated our house recently and did a fabulous job. I would recommend them.

May 1, 2026
Unprompted review
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Rated 5 out of 5 stars

10 out of 10

I am writing this review to express my sincere appreciation and to share how thoroughly impressed I am with the work carried out by FEMI and MATTMAN.

From the very first consultation right through to the final completion, every aspect of the process was handled with the utmost professionalism, skill, and attention to detail.
The standard of work delivered was exceptional. The team demonstrated deep knowledge and expertise, ensuring that every task was completed accurately and to the highest possible standard. They took the time to understand exactly what was required, offered thoughtful suggestions to improve the outcome, and executed every element with precision. What stood out most was their commitment to quality; nothing was considered finished until it was perfect, and they ensured that all requirements and expectations were not just met, but exceeded.
Communication throughout was clear, prompt, and friendly. They kept me updated at every stage, were always available to answer questions, and worked efficiently to meet agreed deadlines without compromising on quality. Their reliability and dedication made the entire experience smooth and stress-free.
I cannot thank FEMI and MATTMAN from ICE cleaning enough for their hard work and dedication. They have delivered results that have made a real difference, and I am genuinely delighted with the outcome.
I would have absolutely no hesitation in recommending them to anyone looking for high-quality, reliable service. Whether for small tasks or large-scale projects, you can trust them to deliver outstanding results every time. I will definitely be using their services again in the future.

April 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing service

Amazing service, house smells and looks beautiful and we know it’s fully sanitised.
Monty and Liam were very professional and talked me through the whole procedure.

Hopefully we never have a mouse issue again, if we do I know who I will be calling.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing immediate outcomes

I had urgent need of some expert mold cleaners, to start within 36 hours. Not only did they manage to get some people to me, in a very remote part of the country, but also they then worked extremely hard and totally sorted out my moldy house for me - thank you so much you made the impossible possible!

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

ICE cleaning

Works done by Femi and Mattman. Quality was outstanding and kept me fully informed on every stage of the 9 stage mould remediation.

***** All round for the service provided

March 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Femi and Mattman did a great job jet…

Femi and Mattman did a great job jet washing the balcony. They were thorough, efficient, and left the space looking much cleaner and refreshed. Really appreciate their attention to detail and professionalism—would happily recommend them!

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Highly skilled and amazing workers

We made an emergency callout and after 4 incompetent people came out, Lee and harry came in and were absolutely amazing they are such hard workers and without them we would’ve have to shut the pub. Very quick and efficient, highly recommend.

April 9, 2026
Unprompted review
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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Femi and Mattman

Absolutely excellent service from start to finish. The team was professional, reliable, and did a fantastic job. I would highly recommend this company to anyone looking for quality work. There are so many good reasons to choose them. Great communication, attention to detail, and they really know their stuff. You won't be disappointed.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Top class cleaning

Monty and Darren arrived early, assessed the scope of the job and got on with it. Our decking was in need of some TLC and they went to work with a vengeance, using three different cleaning products in order to achieve the best possible finish. Once happy with the decking they moved onto the brickwork paths and driveway, again spending several hours cleaning until they were happy that they could do no better. I cannot recommend them and ICE Cleaninghighly enough. An excellent job!

March 26, 2026
Unprompted review

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