Great price and allowances compared to previous contract when I joined iD in February. Just disappointed that having been referred by my wife we were promised a credit to each account. This never happ... See more
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Review summary
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Based on these reviews
Service generally good. But the signal is week, I have to go outside sometimes to make or take a call. I have to put phone in battery saver and airplane modes overnight or it's dead in the morning. Wh... See more
I had some porting issues going from O2 to ID Mobile and found the chat service a little frustrating. However, I contacted ID Mobile via Instagram and found the staff there very helpful (thanks to Gem... See more
Company replied
Moved to SIM only contract when my original contract expired. Very good value for money. Still have occasional connection issues at home, but much improved compared when I originally moved to iD Mobil... See more
Company details
Written by the company
We're iD Mobile, the multi-award-winning network brought to you by Currys. Join over 2.5 million subscribers enjoying great value on Pay Monthly Phones and Fixed Price Sim Only Deals from £6 a month. Now that's mobile done right! You'll get free Data Rollover, Inclusive Roaming in 50 destinations (that's more than any other UK network), plus, fast and reliable 4G/5G coverage across the UK. But that's not all! Take the savings further by unlocking epic discounts with iD Perks to save money on big-name brands, plus pocket some extra cash by referring a friend to iD Mobile. With over 35,000 5-star reviews on Trustpilot, you can rest assured you're making a good choice. Switch to iD Mobile today by texting PAC to 65075 to keep your number.
Contact info
4.3
Excellent
66K reviews
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Value for money!
April 22, 2026
Great service at a great price.
April 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Questionable service
Ever since renewing but with SIM card only, I have had intermittent problems in receiving or making calls.
October 24, 2025
Reply from iD Mobile
Hi Phillip,
Thank you for taking my call today, and I’m happy that we were able to resolve the issue over the phone.
For future reference, should you experience any signal issues again, please try the following steps:
Restart your phone
Make sure 4G/VoLTE is enabled in your settings
Check for any available software updates
Reinsert your SIM card if possible
Toggle Airplane Mode on and off to refresh the connection
If the issue continues after trying these steps, please don’t hesitate to contact us so we can help further.
Thank you,
Zandile
The iD Mobile Team
It give me everything I need at a great…
It give me everything I need at a great price.
April 15, 2026
Good signal, VoLTE, WiFi Calling Rollover+roaming, brillaint
Always been a good signal for me, wifi calling and VoLTE, data roll-over, EU roaming, nothing to fault here! Signal should improve with the merger between three and VF too!
April 22, 2026
Poor Support
Very convoluted to speak to someone, especially when the won't tell you who the owner is.
April 24, 2025
Reply from iD Mobile
Hi Steve,
I’m sorry to hear about your experience and that you found it difficult to speak to someone.
I’d like to clarify that due to our security policy, we’re not allowed to share account-specific information unless we are speaking directly with the account holder. This is to ensure we fully protect customer data and account security at all times.
I did try to call you today, however the line went to voicemail, so I will be reaching out to you via email instead so we can look into this further and assist you directly.
Thank you for taking the time to leave your feedback.
Thanks,
Marquerita
The iD Mobile Team
Competitive Price, Coverage Questionable
Competitive prices but coverage can be limited with a weak signal. This happens around our home and garden in particular. Recommend to check with the Offcom online tool as coverage will be ok for so.e but not for others as we have found. One additional thing, ID Mobile customer service has been very helpful to speak with on the times we have been in touch; my Live Chat experience has been not so good.
April 22, 2026
Reply from iD Mobile
Hi Neil,
Thank you for taking my call today, and I’m happy that we were able to resolve the issue over the phone.
For future reference, should you experience any signal issues again, please try the following steps:
Restart your phone
Make sure 4G/VoLTE is enabled in your settings
Check for any available software updates
Reinsert your SIM card if possible
Toggle Airplane Mode on and off to refresh the connection
If the issue continues after trying these steps, please don’t hesitate to contact us so we can help further.
Thank you,
Zandie
The iD Mobile Team
The customer service was amazing by…
The customer service was amazing by Marcus. Got me the best offer available. Because of him I loved ID mobile more.
April 20, 2026
Unprompted review
Excellent service and value
Excellent service and value, extremely happy with idmobile 👍
April 22, 2026
Was previously with 3
Was previously with 3. ID mobile have been better in every way. The website is better and the contract options are better value. I also find there customer services and renewal options preferable.
April 22, 2026
Does what it's supposed to do at a very…
Does what it's supposed to do at a very reasonable price
April 22, 2026
I've had no issues since I've been with…
I've had no issues since I've been with ID and im happy with their performance.
April 22, 2026
I've not experienced any form of…
I've not experienced any form of trouble for services received. The rate I'm on sorts my needs.
April 15, 2026
Struggle getting a reception in my house
April 15, 2026
Reply from iD Mobile
Hi Alan,
Thank you for your review.
We are really sorry to hear you’re experiencing poor reception at home, we understand how important it is to stay connected, and we appreciate you raising this with us.
We’ve tried giving you a call recently but weren’t able to get through. We’ve also sent you an email and are currently waiting for your response so we can assist you further with your query.
As soon as we hear back from you, we’ll be happy to investigate this in more detail and work with you to find the best possible solution.
Thanks,
Kwanele
The iD Mobile Team
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