Simple sign up, 100% uptime, EU roaming (WHY I SWITCHED TO IdMobile) The only issue was with my sons customer service issue. He missed one payment and then when many months being charged but getting n... See more
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We use an ID mobile SIM in a 5G router (4G in practice) in a holiday home to provide internet access. The 60GB deal is great as it comes with rollover, meaning that if the whole amount isn't used, it... See more
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I've been with ID mobile since I first started using a mobile phone. Prices are upfront and clear and comparable with other companies. East to switch to a new mobile by sticking with them rather than... See more
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I read love ID mobile just one little problem, I was told this year that I'd get 150 gigs of data. But i've only ever received one hundred, not sure what's going on there. I have been with ID mobile a... See more
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Company details
Written by the company
We're iD Mobile, the multi-award-winning network brought to you by Currys. Join over 2.5 million subscribers enjoying great value on Pay Monthly Phones and Fixed Price Sim Only Deals from £6 a month. Now that's mobile done right! You'll get free Data Rollover, Inclusive Roaming in 50 destinations (that's more than any other UK network), plus, fast and reliable 4G/5G coverage across the UK. But that's not all! Take the savings further by unlocking epic discounts with iD Perks to save money on big-name brands, plus pocket some extra cash by referring a friend to iD Mobile. With over 35,000 5-star reviews on Trustpilot, you can rest assured you're making a good choice. Switch to iD Mobile today by texting PAC to 65075 to keep your number.
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4.3
Excellent
66K reviews
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STAY AWAY! (25/04/2026)
Do yourself a favour and stay away from @idmobileuk. Easily the worst service in the UK.
Coverage is non-existent even in London. If you cancel within the
14-day cooling-off period, good luck getting your money back-they'll hold onto it as long as they can. Customer service is a joke.
0/10. #idmobile
#customerexperience #uknetworks
UPDATE [25/4/26]: An ID Mobile Chatbot replied asking for my email address, name, postcode, and phone number so they can "look into this." This is a standard stalling tactic, as I was told I’m not liable for a refund by them (even though I received an email saying I’m liable for a refund, coincidentally a day after I cancelled my direct debit). So clearly they have my name, address, and email on file.
April 20, 2026
Unprompted review
Reply from iD Mobile
Hi Mateos,
I’m really sorry to hear about your experience, and I completely understand why you’d feel frustrated.
This is not the level of service we aim to provide, especially regarding coverage, cancellations, and refunds. Your feedback is important, and we take concerns like this very seriously.
We have tried to call you to discuss this further, however we could not get hold of you. As a result, we are responding to you via email instead. Please reply to this email so we can assist you further.
If you’re still within the 14-day cooling-off period, you are entitled to cancel and receive a refund in line with our policy. If this hasn’t been processed correctly, we’d like to investigate this for you as a priority.
Please allow us the opportunity to look into your account and resolve this properly. We can review the coverage concerns, cancellation request, and refund status to ensure everything is handled fairly.
Thank you,
Zandile
The iD Mobile Team
They provide the service suited to me…
They provide the service suited to me no fuss no hassle excellent service.
February 13, 2026
Great coverage at a great price
Brilliant company which gives me great coverage at a fair price
April 17, 2026
Connection very slow
Connection very slow, really irritating having to wait for very long to open a web page, and most of the time not opening.
April 24, 2026
Reply from iD Mobile
Hi RT,
I’m really sorry to hear that your connection is slow and causing frustration I understand how inconvenient that can be.
We have tried to call you to discuss this further, however we could not get hold of you. As a result, we are responding to you via email instead. Please reply to this email so we can assist you further and work towards resolving the reception issues in your area.
You can also check the coverage in your area using the following link:
https://www.idmobile.co.uk/help-and-advice/coverage
Additionally, you may want to try the following steps:
For iPhone (iOS) – Reset Network Settings:
Go to Settings → General.
Tap Transfer or Reset iPhone → Reset → Reset Network Settings.
Confirm the reset when prompted.
Once complete, return to the home screen and restart your iPhone.
For Samsung – Reset Network Settings:
From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.
Turn Select Automatically on or off.
Alternatively:
Go to Settings → General Management → Reset → Reset Network Settings.
Confirm by tapping Reset Settings.
Thank you,
Zandile
The iD Mobile Team
I think everything is fantastic with iD…
I think everything is fantastic with iD mobile.
April 24, 2026
Recommend a friend
I recommended a friend to you who took out a contract approximately a year ago and have never received the promised reward amount.
April 24, 2026
Reply from iD Mobile
Hi Alison,
Thank you for your review.
I’m sorry to hear that you were unable to receive your refer-a-friend voucher from iD Mobile.
Thank you for taking my call, I’m glad we were able to resolve the refer-a-friend issue for you. The amount will be credited to you and your husband account within 24 hours.
Thanks
Michael
The iD Mobile Team
Quick and reliable from the start of my…
Quick and reliable from the start of my order.....Great service, but, constant e-mails etc can be a bit much! I am really happy with the deal that I got and my mobile phone. The battery is quick to go down though 🙄 I would recommend this company.
April 17, 2026
Unable to use phone outside
Unable to use phone outside. Intermittent use inside house.
April 24, 2026
Reply from iD Mobile
Hi Peter,
Thank you for your review.
I’m sorry to hear that you’re experiencing issues and are not able to use your services to their full extent.
I tried to call you, but the call went to voicemail. Could you please try the troubleshooting steps below to see if this improves your service?
Apple:
Manual network selection:
Press Settings.
Press Mobile Service.
Press Network Selection.
Press the indicator next to "Automatic" to turn automatic network selection on or off.
If you turn off the function, press the required network which will be iD mobile.
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
Wait few minutes and try test services again.
Android:
Manual network selection:
Swipe down on the main screen to reveal the notifications panel
Tap the settings icon
Tap Connections
Tap Mobile networks
Tap the switch button to turn Select automatically off
Select iD mobile
Mobile network reset:
Apple:
1.Press Settings.
2. Press General.
3. Press Transfer or Reset iPhone.
4. Press Reset.
5. Press Reset Network Settings.
6. Press Reset Network Settings.
7. Slide your finger upwards starting from the bottom of the screen to return to the home screen.
8. Restart phone
Android:
1. Slide your finger downwards starting from the top right side of the screen.
2. Press the settings icon.
3. Press General management.
4. Press Reset.
5. Press Reset mobile network settings.
6. Press Reset settings.
7. Press Reset.
8. Press Reset Wi-Fi and Bluetooth settings.
9. Press Reset settings.
10. Press the Home key to return to the home screen.
11. Restart phone
I will send you an email so we can look at this for you.
Regards,
Michael
The iD Mobile Team
Great service and value for money.
April 24, 2026
It does everything I want it to at a…
It does everything I want it to at a very reasonable price
April 24, 2026
Good Service
I’ve been with ID Mobile for several years and have always had good service.
April 24, 2026
Great service at a great price.
Great service at a great price. Everything connected simply when they said it would. Nothing to fault.
April 24, 2026
I am happy with my id SIM card and get…
I am happy with my id SIM card and get service in most places .
April 24, 2026
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