OH MY GOD! It is completely impossible to get a hold of anyone in there - no matter what we do or who we call. Not even their "please contact us" form on the website helps - not a word, no call - no e... See more
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There needs to be an ongoing training webpage video list that takes the intial exposure to the software to the next level. This webpage should have various videos delineating how common things can be... See more
Company replied
The instructor is very knowledgeable in both the application and the industry. He keeps on point and has answered all questions with clear and concise answers. SEE Electrical is a very powerful tool w... See more
The software has greatly streamlined our design process, allowing us to create intricate electrical panels and 3D models with ease. A process still in development but very happy about the results.... See more
Company replied
Company details
Written by the company
Shaping the Future of the Electrical PLM, CAD and Simulation For over 35 years, ETAP has been a software publisher designing, producing, selling and ensuring the maintenance of a range of Computer Aided Design (CAD) and Product Lifecycle Management (PLM) software. These software products have been designed to help manufacturers in the design and maintenance of the electrical part of any type of installation. This type of CAD/PLM/Simulation is called "CAD/PLM/Simulation".
Contact info
16 boulevard Déodat de Séverac, 31770, Colomiers, France
- 0033562743636
- info@ige-xao.com
- www.ige-xao.com
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Replied to 66% of negative reviews
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Training could have been better with…
Training could have been better with insights into detail design and schematics for a typical LV switchgear/ MCC or some other panel as a demo project.
There needs to be a webpage with videos for ongoing training
There needs to be an ongoing training webpage video list that takes the intial exposure to the software to the next level. This webpage should have various videos delineating how common things can be done quickly. Simply having that data in a book(pdf) form does not answer the needed questions. There needs to be someone in a video showing how to apply what the manual explains. This webpage can be monetized, but it needs to exist. SolidWorks, EPLAN and other Electrical CAD/CAM software already do this. IGE XAO needs to step up if it wants to present itself as world class Electrical CAD/CAM software company.

Reply from SEE & CANECO brought to you by ETAP
Excellent service du vendeur David…
Excellent service du vendeur David Lewandowski et du support technique que David nous a offert.
Merci
Excellent
Excellent tool allowing providing right schematic diagrams for our customers, who often congratulate us for the quality they perceive of our design (thanks to SEE Electrical...), as well as for manufacturing, wiring...
Thank you for your product
Thank you for your product
Very useful to myself and line of work.
Technical support is very good .
I had a reduced price for being a program and license from earlier years
Needed an updated version which I have
Good service.
Wishful promises and painful learnings
I know it is the appropriate and dedicated tool for the electrical designs. I believe that is the way to design an electrotechnical concepts by using a database parts and symbols to reduce significaly the development time. By now for me it is the opposite and close to hangry. The multiples languages installations packages is no sense and put me in a bad situations with differents languages projects and templates, don't mix it up. The database interfaces are legacy and vintage, and close applications without advise and forgiveness. I hope that the developpers will migrate to 64 bits applications and databases as soon as possible. I believe in SEE Electrical and its powerful promises, but you have to do your work to make it more confortable.
Very helpful and reasonably priced
Very Comprehensive
The training course was very comprehensive and good value for money. The trainer (Oliver) was very polite and knowledgeable about the product.
My 3 reasons for not giving a 5 star:
1) The training course is very comprehensive. If you are new to the product there is a lot of information to take in. I personally feel that having the course over 3 days (instead of 2) would allow more time to be allocated for each section.
2) In my experience, the amount of information covered over 2 days does not allow time for any note taking during the course. Whilst I appreciate that there is a lot of training documentation to complement the course, it's sometimes good to be able to make a note of your own key points.
3) I can't remember the creating of models being covered in the course. We were shown how to make components using symbols and models that were already existing in the database. But I don't think we were shown how to create our own models. It would be good if the course covered this aspect.

Reply from SEE & CANECO brought to you by ETAP
Excellent quick service
Excellent support and service.
Solid 4 with a lot of space to improve
A lot of functionality, predefined symbols and libraries. You will need some practice to learn how to navigate through the program but after that it really improves productivity at work.
Need some time to switch from other CAD software cause of unintuitive commands and keyboard shortcuts.
A lot of predefined tables with data comparison presenting the same or similar data. Fortunately can be switched off.
Floating licenses can't be merged if not bought in the same time. If you planning to expand your floating license "basket" it can't be done. This kills one of the biggest advantage of this kind of license. In my opinion this is the one of the biggest problem right now. Need to be fixed!
Extremely good
Extremely good, well prepared training course held over two days.
Gave you a good working knowledge of the product to continue and improve your skills.
Thanks
Adam was very professional and very…
Adam was very professional and very knowledge. He prepared me well and thanks to him my knowledge curve was flattened by an incredible amount. Thank you Adam.
Overall, the training is good – Good start to get hands-on on basics of the application
Overall the training is good. We understood basics of the application.
1.Good to get the expectations from audience before starting the training. So that trainer can understand the interests or expectations from the participants.
2.Better to explain real time examples of enclosure design after basics sessions.
3.Better to give time to work on complex examples instead of repeating the day1 and day2 topics in day3 session.

Reply from SEE & CANECO brought to you by ETAP
Great product great service
I was really well looked after by both the sales & technical teams.
They were very quick to react to my enquiries and did so in a very professional manner
I Highly recommended them
Michael

Reply from SEE & CANECO brought to you by ETAP
Genuinely useful training
Genuinely useful training. John new plenty of tips and tricks to allow me to get a lot more out of the software.
I think all the staff were very…
I think all the staff were very professional and patient as it has taken 18 months to get me to this stage, and I am looking forward to full and professional drawings.
Many thanks to you all at the difficult time and keep safe.
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