Iglu Cruise Reviews 

We had a wonderful experience booking the Norwegian Fjords cruise. Claire Cox was unbelievable and nothing was too much trouble. She was very knowledge, patience and helpful and a credit to the IGLU cruise company. We will be booking with her again in the future. Thanks again.

Excellent knowledge and shared personal experience which was really helpful. Woukd definitely recommend 👍

very helpfull and check everything for us 5 stars service

Great customer service and a very speedy booking. Thanks Iglu!

Excellent communication, very quick response to enquiry. Very quick efficient booking process. Loved having the personal contact.

Janet was very helpful and also gave adviise

very helpful agent, very quickly offered me a very good cabin, and good price

Good price. Helpful booking staff. Very helpful agent, Verity.
Also, the customer relations team were very good when I had a wuery on my booking.

Helpful Ian , with all aspects of the booking

Josie was excellent - made it all so easy and was very patient and understanding and met all my demands for perfection - many thanks

this was a last minute cruise to fit in with our anniversary and our advisor Daniel was most helpful in finalising everything. we have used Iglu for many years and as always we have been very satisfied with the whole service provided.

Organised our stay in Rome, followed by a cruise. Helpful organisation.

Helpful and knowledgeable about the cruise.

Long standing customer of Iglu but recent experience has sickened us. We have a cruise booked for later this year and asked for an upgrade. This request was made on July 19th and not rectified until 10th August. We spoke to 6 different operatives and were misquoted prices and told on numerous occasions that someone would call back. Surprise surprise they never did. We had to wait up to 1hr for calls to be answered. In frustration we contacted a board director who neither acknowledged nor replied to our email. It is now with their complaints department but I will not hold my breath. Very,very disappointing.

First time we have booked with IGLU cruise and the booking process was straightforward. Also added a couple of extra nights in a hotel before flying home.

Thanks Daisy for all your help 👍

Jamal was karm very kind easy to talk to
So I booked x

The decision to book the cruise was an impulse buy because of the price offered by Iglu. Because the booking process was so easy I now know I am going on a cruise in November - had there been any booking difficulties, I might have had second thoughts!!

Vikki was very helpful, it was quick and easy to book our holiday. the cruise, flights, hotel accommodation. Vikki was able to book the stateroom we wanted on the ship. Booked an extra night in Vancouver for us, got the transfer times from hotel to the ship early. She did everything for us. all I had to do was pay the deposit, she was wonderful.

Very keen and ultra helpful to get the booking and cash and then it all falls apart.

One of the most difficult companies to contact and talk meaningfully to raise concerns once they have the money.

Queries take up to two weeks to reply if your departure is more than so many days away.

Lots of promises and help but neglect to inform you of the extra charges they fail to mention.

If you are lucky enough to speak to the same person but it is a succession of different people who have no interest because they did not take the booking.

We have never cruised and had a package booked through an agent and explained this initially explaining it was a special golden wedding trip.

We would cancel and go elsewhere this company does not take any responsibility despite request to talk directly.

We upgraded our flights assured all was good only to find the connecting flight had lower baggage allowances extra charges would have been incurred but denied when we booked.

We had lots of contradicting information they assured all was ok only to find out extra costs appeared.

We raised several concerns but a reply would come back referring to only one item in an email without replying to the other points raised, then at the end of the mail it would say “ if you have any further queries”

My experience is the most frustrating company I have ever dealt with, even being patient and requesting a direct talk with management to solve these problems means I am still waiting after over FOUR WEEKS!

This is a company recommended by the Daily Mail newspaper!

Daisy understood my needs and reacted quickly to prepare a quote. She had my previous bookings and celebrity status on hand. The quote was exactly as i predicted and i could pay deposit and book straight away. Excellent service! I have used iglu many times before and will use again.