Iglu Cruise Reviews 

85,224
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 18,672 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and expert advisors for being extremely helpful and patient during the booking process. Consumers often mention that finding wonderful cruise packages is straightforward and cheaper than booking directly through the official website. Some reviewers were not happy with after-sales customer service, noting that it was difficult to get in touch or receive timely replies to post-booking queries. A few people also felt that making itinerary changes or getting assistance after paying the full balance could sometimes become frustrating. Travelers occasionally reported that resolving unexpected issues required considerable patience.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpful, patient, and professional... See more

Booking process

Customers report positive experiences with the booking process, describing it as quick, efficient, and... See more

Customer service

People report positive experiences with customer service, noting that advisors are patient, knowledgeable,... See more

Service

Clients share positive opinions on service, highlighting helpful and efficient assistance from staff members... See more

Price

Users describe positive satisfaction with price, frequently highlighting competitive quotes and lower costs... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Danielle was really helpful and gave us easy to understand information when trying to choose our cruise and cabins. She didn’t rush us and didn’t put us on hold when we were trying to decide if/what... See more

Rated 5 out of 5 stars

Katie was very helpful she was able to answer all our questions and contacted us as arranged. She replied to our emails promptly and ensured we had all the information we needed before completing our... See more

Rated 5 out of 5 stars

Great interaction from Venitia who answered all our questions lots of hard work booking 4 cabins.After sending a Email to confirm all our questions. Then Sam who had to complete and finalise our book... See more

Rated 5 out of 5 stars

We had a cruise booked for Apr 2027, but due to circumstance we could no longer go on those dates. We were able to change our cruise and carry over our deposit to another cruise with just an admin cha... See more


Company details

  1. Cruise Agency

About Iglu Cruise

Written by the company

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 400 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!

Iglu Cruise is financially secure and is ABTA and ATOL protected. 

Providing excellent customer service is at the heart of everything we do. 

We value our customers’ feedback and we would like to hear from you. If you wish to leave pre-departure feedback or raise a complaint please complete this feedback form

If you have recently returned from your holiday we would like to hear your post-departure feedback here

If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents 

You can also view your booking in My Booking  and find answers to many questions on our online Help Centre.


Contact info

4.8

Excellent

TrustScore 5 out of 5

85K reviews

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4.8

All reviews

(85,224)

17,885 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Daisy 5* Cruise Specialist

Daisy the cruise specialist went through absolutely everything and more!
I always book cruises with Iglu as I find they have the best base rate for cruises which is cheaper than going direct.

August 17, 2026
Rated 5 out of 5 stars

Booked with Iglu cruises via Maddy

Booked with Iglu cruises via Maddy, which was not only straightforward and stress free, it was also great to book it with someone who seemed to know what they were doing - thank you Maddy

August 17, 2026
Rated 3 out of 5 stars

Disgruntled

I am elderly I've booked many times with iglu and always had a positive experience. This time I tried to explain that we always book under my husband em. but now we use mine could they check if we have any loyalty offers was totally dismissed without explanation. Was talked over and a little patronising was going on, made me feel uncomfortable.

August 6, 2026

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