Danielle was really helpful and gave us easy to understand information when trying to choose our cruise and cabins. She didn’t rush us and didn’t put us on hold when we were trying to decide if/what... See more
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About Iglu Cruise
Written by the company
Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 400 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you. If you wish to leave pre-departure feedback or raise a complaint please complete this feedback form.
If you have recently returned from your holiday we would like to hear your post-departure feedback here
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents
You can also view your booking in My Booking and find answers to many questions on our online Help Centre.
Contact info
United Kingdom
- 0208 544 6620
- cruise.editorial@iglu.com
- www.iglucruise.com
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Great booking process
Wendy was Lovely, friendly and very helpful in making our cruise. All good. Thank you Iglu
Wendy helped us book our cruise! Very Impressed!
Wendy, the lady who helped us arrange our cruise was very helpful and extremely courteous! Nothing was too much trouble and she went the extra mile to obtain for us the best deal! I would certainly recommend iglu following our experience!)
Millie was honestly superb in the…
Millie was honestly superb in the booking , making it so easy and stress free , thank you
Very good customer service.
Very good customer service.
Very easy to understand and followed up well.
Brilliant service from enquiry through…
Brilliant service from enquiry through to booking. Gary Goodfellow was particularly helpful and very amiable. Can't say better than that! A+++++
Daisy 5* Cruise Specialist
Daisy the cruise specialist went through absolutely everything and more!
I always book cruises with Iglu as I find they have the best base rate for cruises which is cheaper than going direct.
We found Angela very friendly and…
We found Angela very friendly and helpful.
The web site search was very user friendly. We always start with the website search but book, either with yourselves or Planet Cruise, on the phone.
Gill who dealt with my enquiry was…
Gill who dealt with my enquiry was excellent. She explained everything and was very informative and helpful. She had a lovely attitude and a pleasure to deal with.
Always book my cruises through this…
Always book my cruises through this company, always cheaper than the cruise line and the service is brilliant
Booked with Iglu cruises via Maddy
Booked with Iglu cruises via Maddy, which was not only straightforward and stress free, it was also great to book it with someone who seemed to know what they were doing - thank you Maddy
Cruise specialist Maddy was very…
Cruise specialist Maddy was very helpful and knowledgeable. The service was efficient and responses to questions answered promptly. We have booked our cruise with Iglu.
Thank you.
Very quick to respond to my enquiry
Very quick to respond to my enquiry
Looked at several options for us and had lots of patience
No pressure to book
Very Polite professional agent
Very polite professional agent makes the whole booking process a pleasure thank you jamie.
Disgruntled
I am elderly I've booked many times with iglu and always had a positive experience. This time I tried to explain that we always book under my husband em. but now we use mine could they check if we have any loyalty offers was totally dismissed without explanation. Was talked over and a little patronising was going on, made me feel uncomfortable.
Abbie was very knowledgeable
Abbie was very knowledgeable, listened to what i wanted. Noted that great nephew was autistic. Thank you for your time Abbie.
Terrific knowledge and help to get just…
Terrific knowledge and help to get just the cruise we wanted.
Ian Miller was the most helpful person…
Ian Miller was the most helpful person I have dealt with for a number of years. He went beyond his duties and answered all my queries with expertise and calm. A true delight to deal with.
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