A lovely patient and very helpful gentleman named Alex P helped me with my booking. He was able to answer all my questions, look into the best options to find me the best deal, was happy to repeat de... See more
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About Iglu Cruise
Written by the company
Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 400 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you. If you wish to leave pre-departure feedback or raise a complaint please complete this feedback form.
If you have recently returned from your holiday we would like to hear your post-departure feedback here
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents
You can also view your booking in My Booking and find answers to many questions on our online Help Centre.
Contact info
United Kingdom
- 0208 544 6620
- cruise.editorial@iglu.com
- www.iglucruise.com
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I initially spoke to Verity for a quote…
I initially spoke to Verity for a quote who was brilliant and then made the booking with Gary on ext 6012 who was also brilliant!
Thank you both.
Fantastic when you want to book shocking aftersales
Fine when your spending money an absolute nightmare if you require help. Ive used them many times and experienced poor service. the Hotels they choose are very poor as they pay the very least possible. Why O Why have i booked another cruise with them, because i saved a few quid. Never again probably the worst customer service i ever had.
Iglu is now my go-to site for cruises!
I find Iglu perfect for me as a solo traveller. It is easy to filter and search for the correct deals and a simple and seamless process to book and follow up after booking.
I have used Iglu a number of times now and each time my confidence in them grows, so they are really now my go-to website for holidays and particularly cruises
Great help with the booking.
Great help with the booking.
Very friendly of the staff... Alex.
💪💪😃😃
I've always found Iglu to be super…
I've always found Iglu to be super efficient and this time was no different. Queries I had were answered quickly
Professional and Supportive
The professional assistant was clear, concise and very supportive and we are looking forward to our holiday with confidence Claire covered every detail efficiently.
Transfer and change of cruise
We had a cruise booked for Apr 2027, but due to circumstance we could no longer go on those dates. We were able to change our cruise and carry over our deposit to another cruise with just an admin charge. Jasmine talked us through the whole process professionally and with kindness - we found another cruise and Jasmine took charge of all the amendments etc - wonderful service again from Iglu. I said it before and Ill say it again Iglu is the first choice for us when it comes to booking cruises - superb for after booking service
Always use Iglu Cruise as they Taylor…
Always use Iglu Cruise as they Taylor Made to your needs
Ian Miller who assisted me in my…
Ian Miller who assisted me in my booking was brilliant. He went through all the cruise information with me thoroughly. He is so patient and has a sense of humour while doing the boring details of booking process with me. An ideal attitude for an agent on this sort of business.
The best of all the cruise agents and…
The best of all the cruise agents and discounts prices. The most cruise line is the MSC with great food and drinks and great service. You are the best of all. Thanks
Excellent service from start to…
Excellent service from start to finish,very professional and answered every question put to Paul our adviser
Poor customer service
I booked online which was easy. When I wanted to actually speak with staff it wasn’t so easy. I had to do the online chat because nobody replied to my query. Then I was told the information I wanted would take 24-48 hrs from the cruise line. One week later, I’m still waiting! In hindsight, wished I had booked directly with Cruise Line.
Angela and Millie were super helpful…
Angela and Millie were super helpful and answered all my queries, a nice friendly manner without being pushy hence I booked for the first time with iGLU
Thankyou
Your staff Gill & then Amber were…
Your staff Gill & then Amber were extremely helpful.
Professional and very helpful agent…
Professional and very helpful agent called Vicky. Not pushy and listened to our wish list
Molly May was simply excellent A…
Molly May was simply excellent A pleasure to deal with
Gill was excellent
Gill was excellent. Mum could hear her on speaker and was saying 'awe' at how friendly and down to earth she was.
Good price and deal. Fingers crossed the random cabin allocation turns out well now.
Trip of a lifetime for us tks to Gill and her efforts
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