Iglu Cruise Reviews 

85,110
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 18,599 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable and friendly staff members for providing clear guidance, answering every single question thoroughly, and making the entire booking process completely smooth, easy, and stress-free. Travelers consistently appreciate the highly competitive prices and fantastic holiday package deals compared to booking directly with providers elsewhere online. However, some customers also noted frustrating difficulties when attempting to modify existing reservations or dealing with unexpected price increases during the process. A few reviewers felt unsupported and disappointed when trying to resolve operational issues or confirmation changes after completing their initial transaction successfully.

What people talk about most

Staff

Customers report widespread satisfaction and appreciation regarding staff, describing operators as... See more

Booking process

Reviewers highlight positive aspects of booking_process, describing it as a stress-free and straightforward... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting friendly, knowledgeable,... See more

Service

Reviewers mention positive feedback about service, highlighting professional operators, sound advice, and... See more

Price

People report positive experiences with price, often noting that quotes are very competitive and cheaper than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A lovely patient and very helpful gentleman named Alex P helped me with my booking. He was able to answer all my questions, look into the best options to find me the best deal, was happy to repeat de... See more

Rated 5 out of 5 stars

Booked online. Straightforward process and good discounts. Have cruised many times before so understood things like cabin/deck location versus cost, so maybe that made it easier. Also I had read the... See more

Rated 5 out of 5 stars

This is just a review of the initial booking process. I spoke to a couple of advisors during the initial contacts. Everything was explained clearly and both advisors were professional and courteous. I... See more

Rated 5 out of 5 stars

My wife is disabled and needs a accessible cabin Called lglu cruise to book a cruise to see the northern lights. Spoke to Jamaal who was extremely helpful in getting us the best deal with Cunard on... See more


Company details

  1. Cruise Agency

About Iglu Cruise

Written by the company

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 400 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!

Iglu Cruise is financially secure and is ABTA and ATOL protected. 

Providing excellent customer service is at the heart of everything we do. 

We value our customers’ feedback and we would like to hear from you. If you wish to leave pre-departure feedback or raise a complaint please complete this feedback form

If you have recently returned from your holiday we would like to hear your post-departure feedback here

If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents 

You can also view your booking in My Booking  and find answers to many questions on our online Help Centre.


Contact info

4.8

Excellent

TrustScore 5 out of 5

85K reviews

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4.8

All reviews

(85,110)

17,767 reviews in the last 12 months

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Rated 2 out of 5 stars

Fantastic when you want to book shocking aftersales

Fine when your spending money an absolute nightmare if you require help. Ive used them many times and experienced poor service. the Hotels they choose are very poor as they pay the very least possible. Why O Why have i booked another cruise with them, because i saved a few quid. Never again probably the worst customer service i ever had.

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

Iglu is now my go-to site for cruises!

I find Iglu perfect for me as a solo traveller. It is easy to filter and search for the correct deals and a simple and seamless process to book and follow up after booking.
I have used Iglu a number of times now and each time my confidence in them grows, so they are really now my go-to website for holidays and particularly cruises

August 4, 2026
Rated 5 out of 5 stars

Professional and Supportive

The professional assistant was clear, concise and very supportive and we are looking forward to our holiday with confidence Claire covered every detail efficiently.

August 15, 2026
Rated 5 out of 5 stars

Transfer and change of cruise

We had a cruise booked for Apr 2027, but due to circumstance we could no longer go on those dates. We were able to change our cruise and carry over our deposit to another cruise with just an admin charge. Jasmine talked us through the whole process professionally and with kindness - we found another cruise and Jasmine took charge of all the amendments etc - wonderful service again from Iglu. I said it before and Ill say it again Iglu is the first choice for us when it comes to booking cruises - superb for after booking service

August 15, 2026
Rated 5 out of 5 stars

Ian Miller who assisted me in my…

Ian Miller who assisted me in my booking was brilliant. He went through all the cruise information with me thoroughly. He is so patient and has a sense of humour while doing the boring details of booking process with me. An ideal attitude for an agent on this sort of business.

August 15, 2026
Rated 3 out of 5 stars

Poor customer service

I booked online which was easy. When I wanted to actually speak with staff it wasn’t so easy. I had to do the online chat because nobody replied to my query. Then I was told the information I wanted would take 24-48 hrs from the cruise line. One week later, I’m still waiting! In hindsight, wished I had booked directly with Cruise Line.

July 30, 2026
Rated 5 out of 5 stars

Gill was excellent

Gill was excellent. Mum could hear her on speaker and was saying 'awe' at how friendly and down to earth she was.
Good price and deal. Fingers crossed the random cabin allocation turns out well now.
Trip of a lifetime for us tks to Gill and her efforts

August 14, 2026

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