Danielle was really helpful and gave us easy to understand information when trying to choose our cruise and cabins. She didn’t rush us and didn’t put us on hold when we were trying to decide if/what... See more
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Katie was very helpful she was able to answer all our questions and contacted us as arranged. She replied to our emails promptly and ensured we had all the information we needed before completing our... See more
Great interaction from Venitia who answered all our questions lots of hard work booking 4 cabins.After sending a Email to confirm all our questions. Then Sam who had to complete and finalise our book... See more
We had a cruise booked for Apr 2027, but due to circumstance we could no longer go on those dates. We were able to change our cruise and carry over our deposit to another cruise with just an admin cha... See more
Company details
About Iglu Cruise
Written by the company
Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 400 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you. If you wish to leave pre-departure feedback or raise a complaint please complete this feedback form.
If you have recently returned from your holiday we would like to hear your post-departure feedback here
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents
You can also view your booking in My Booking and find answers to many questions on our online Help Centre.
Contact info
United Kingdom
- 0208 544 6620
- cruise.editorial@iglu.com
- www.iglucruise.com
4.8
Excellent
85K reviews
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Gary was very personable, excellent service
Gary was very personable, he understood what I was looking for. Gary demonstrated a very good knowledge and understanding. I was impressed that he didn’t try to push me into making a decision.
The booking process was easy, Gary checked back with me to ensure I was happy with the process.
August 15, 2026
Been booking with you for over 10years…
Been booking with you for over 10years now and get a good price and service has always been good 👍
August 8, 2026
Charlotte great help
Charlotte, was very helpful, we changed some items on the quote a couple of times and she went through the whole quote answering all of our questions.
August 15, 2026
I have already written a review but I…
I have already written a review but I will repeat that we were exceptionally pleased with our experience and found Sarah to be very helpful and would recommend iglu to all our friends
August 8, 2026
Abbie was very friendly and helpful .
August 8, 2026
When I asked for a quote via email for…
When I asked for a quote via email for a cruise it was answered the same day. (Aiden)
When I phoned to confirm details of the cruise and make a deposit it was seamless. (Fiona)
August 15, 2026
We had to change our booking due to…
We had to change our booking due to family comittments. Sue at ilgu was very helpful.
August 8, 2026
Great serviceAs always Igloo was so helpful when…
As always Igloo was so helpful when booking your holiday , nothing is ever to much trouble thank you again . Here’s to the next booking .
August 8, 2026
Was very easy and quick
August 15, 2026
Couldn't have been more helpful
Vicky was tremendously helpful with locating suitable cruise options and made some great suggestions. I always felt I was in safe, experienced hands. Replies were always prompt and the communication was first rate.
August 15, 2026
Steve made every effort to ensure i was…
Steve made every effort to ensure i was happywith all aspects of my booking...
Calling back promptly when we got disconnected on our call.
August 13, 2026
always aware of the customers needs
August 15, 2026
I Feel confident booking my cruises…
I Feel confident booking my cruises with Iglu. The customer service is excellent and I would like to thank Vicki for sorting out my latest cruise booking she was amazing!!!
August 15, 2026
Superb personal service from Kash
Superb personal service from Kash, helping me to book a great cruise.
August 15, 2026
Katie was very helpful she was able to…
Katie was very helpful she was able to answer all our questions and contacted us as arranged. She replied to our emails promptly and ensured we had all the information we needed before completing our booking. The booking process was easy over the phone and didn't take long to complete. I have booked with Iglu on many occasions now and have had excellent customer service every time. Looking forward to our cruise now
August 14, 2026
Excellent communication for best deal
Good communication in a three way conversation between customer, Iglu and Tui which got me the replacement cruise wanted.
August 8, 2026
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