iGPR Reviews 

152
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and excellent advice. The service and software are widely regarded as easy to use and highly efficient, significantly reducing workload and saving time. People appreciate the quick response times and smooth user experience, with customer service frequently highlighted for exceptional support and effective issue resolution. However, some people mentioned experiencing longer waiting times when trying to connect with customer support by phone. Nevertheless, once connected, reviewers consistently found the support to be very helpful and effective in resolving their issues.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, professionalism, and... See more

Customer service

People report positive experiences with customer service, consistently describing it as outstanding,... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency and the significant... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the system's ease of use and... See more

Response time

Customers generally report positive experiences with response times, noting that issues are often resolved... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Using IGPR has helped massively with our workload and making sure paperwork is dealt with efficiently. The staff at IGPR are always happy to help with any IT issues or queries we come across. We are n... See more

Rated 5 out of 5 stars

Took a while to get through on phone, but as always great customer support, information and helpful with advice. Used iGPR for some years now, no problems, really does help with SARs etc in GP Surgery... See more

Rated 5 out of 5 stars

We have used iGPR for many years and the expresience has been great . We have also been using the managed service since it became available for TPP practices and that has helped with the workload man... See more

Rated 5 out of 5 stars

I always find iGPR very helpful when I phone with a query. Tom was very helpful at suggesting another way for me to send a SAR that I had already completed and sent 3 months ago but has now expired at... See more


Company details

  1. Software Company
  2. Computer Support and Service Company
  3. Medical Technology Manufacturer

Written by the company

We are the leading Software and Outsourcing Processor for GDPR compliant Medical Reporting on behalf of Primary Care General Practice. Additionally we are a trusted supplier to the majority of UK Life Insurers, British Military, the Legal Industry and Research Bodies for the request of consented patient medical reports.


Contact info

4.8

Excellent

TrustScore 5 out of 5

152 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(152)

150 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Our Surgery have been using iGPR for…

Our Surgery have been using iGPR for some time and have been very impressed with the software and support from the iGPR team. We have recently gone onto the Managed Service for our handling of SAR requests, medical reports, DWP and insurance forms. It is so easy to use, has saved us so much time, reduced our workload and is accurate and efficient. The support at iGPR is fantastic, and when you speak to them they are able to offer appropriate advice to resolve any issues and often show you other improvements or shortcuts that will be useful. Today I spoke with Tom, who was again extremely helpful. Highly recommend.

January 19, 2026
Unprompted review
Rated 4 out of 5 stars

Everyday support

IGPR has become a way of life within the practice and although I have been using it for quite a few years I am always finding things I was not aware of. The IGPR support are incredible helpful. Thank you

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

I have used IGPR over several NHS…

I have used IGPR over several NHS practices I have worked in, I find them extremely helpful, there at the end of the phone and just a jolly good service. I would recommend them. It sure beats taking up the GP time to review sars and insurance reports.

January 18, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Friendly and helpful staff

Always find the staff at iGPR extremely helpful and solve any issue quickly. The software is great for producing and redacting medical reports.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Remote Installation of iGPR Software

Remote Installation of iGPR Software

I work in a GP Surgery and Aga was my remote technician helping me install in iGPR on my system.

She was very patient, helpful and efficient. Really excellent service, thank you Aga & iGPR

January 16, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Thank you TOM !!!

Really prompt and courteous response to my query, Tom is so patient and has dealt with issues previously.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service.

Our GP surgery has been using this provider for a short period of time but they have eased our work load and made completing insurance reports and subject access requests so much easier.
Any support and queries are resolved efficiently by the great customer service team especially Tom.

May 27, 2025
Unprompted review
Rated 1 out of 5 stars

Awful, incompetent and potentially dangerous

If you have medical insurance and you have to ask for a history of issues and your GP Practise uses this awful company BEWARE.
They 'work' with my GPs in West Sussex to 'save them money' by providing summaries of medical reports relating to private medical claims.
Really ...?! Thank God I had a chance to review the incompetent review IGPR wanted to sent to my insurance company WPA.
When asked by WPA to report issues relating to an arthritic knee back to 2019 this company cut and pasted my medical record back to 2010 and included some really personal and unrelated information.
I complained to the GP surgery and was able to block the report.
Second time IGPR deleted vital parts of the information so WPA refused my knee operation privately in the UK.
This isn't a 'bad blood' situation but honestly if IGPR get hold of your GP practise and get hold of your records, read every single line intensively or you will be refused cover, as I have been.

March 5, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look