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We were an early adopter of VoIP technology and have been with iHub for 5 years. We have had a number of frustrating issues over those years, however, iHub have recently put a lot of effort into sorti... See more
Company replied
Had a bit of a hiccup with the billing system due to iHub changing the application and not giving us the new details. However, a quick phone call and had the new details in under an hour.
Company replied
Very flexible company who offer the best value for money on hosted SIP. You have far more control over the product than many other providers. I've used them since 2010. There have been some hicup... See more
Company replied
Company details
Written by the company
iHub is a virtual phone system provider that offers flexible VoIP call plans with 5-star customer service. We pride ourselves on the highest level of support, knowledge and expertise.
Contact info
38 Park Street,, Mayfair, W1K 2JF, London, United Kingdom
- 0203 019 0000
- support@ihub.co.uk
- www.ihub.co.uk
3.9
Great
242 reviews
Hasn’t replied to negative reviews
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Super Quick Response and Easy To Follow Instructions
David was really quick at responding. Gave nice clear instructions.
Very happy with the service offered.
PL
February 3, 2021
Unprompted review
Reply from iHub
Dear Peter,
Many thanks for your 5-Star review. We have a special support team at iHub, and we are incredibly proud of the work they do to ensure our customers receive the highest customer service levels.
Kind regards,
Josh Renton
Operations Director
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What a fantastic company
What a fantastic company! I run a small business and needed help with something at 22.00 on a Saturday night - the team at iHub answered immediately and resolved my problem instantaneously - they even called the following Monday to check all was well as a courtesy! Truly amazing, I have never a good experience with a telecoms company before. Well done iHub!!!!
January 21, 2021
Unprompted review
Sent email for password reset
Sent email for password reset. Got reply in 5 mins, 2nd email with password after 10. Quick & efficient. Thank you
January 12, 2021
Unprompted review
Reply from iHub
Dear Paul,
We are very pleased to hear that our support team were quick and efficient in resolving your issue. They have worked incredibly hard to ensure our customers receive the highest levels of customer service. Thank you for your 5-star review.
Kind regards,
Josh Renton
Operations Director
Thank you
The iHub support team were phenomenal in the way they helped us reactivate the services of one of our most important customers. Through no fault of iHub's, our customers' call plans were terminated, leaving the customer without a phone system. The iHub team lead by Josh were on-hand 24/7 to assist in restoring our customer's services as quickly as possible, and as a result, we were able to focus on assuring our customer's requirements were met, knowing that iHub were working tirelessly behind the scenes. iHub are a very customer-focused, knowledgeable and professional voice services company, and come highly recommended.
January 6, 2021
Unprompted review
Reply from iHub
Dear Hany,
Thank you very much for taking the time to leave a 5-Star review. The support team work extremely hard to ensure we resolve all faults as quickly as possible, it's always great to hear our hard work has paid off.
Please do not hesitate to contact the support team, should you require any further assistance.
Kind Regards
Josh Renton
Operations Director
Josh is a star!
I've had issues with my Communicator app on my laptop since it was installed in February 2019 and I have since reported these issues on several occasions without no real resolution until Josh rectified this instantly this week. Now I'm much happier with the application and would recommend Josh to any app user.
December 10, 2020
Unprompted review
Reply from iHub
Dear Freya,
Thank you for taing the time to leave a review, I'm glad to hear that the new version of the application has resolved the issues you were expereincing. Please do not hesitate to contact us should you require any further assistance.
Kind Regards
Josh Renton
Operations Director
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Excellent
Always excellent service and pro-active advice from the team.
December 4, 2020
Unprompted review
Reply from iHub
Dear Lauren,
It's great to hear such positive feedback, and our support team are always available should you require our services.
Kind regards,
Josh Renton
Operations Director
Top Service
Answered quickly and investigated the issue really quickly. Couldn't ask for more!
December 2, 2020
Unprompted review
Reply from iHub
Dear Rob,
Thank you for the 5-star review, and it's great to hear your query was dealt with promptly by David. Our support team work hard on the first response and resolution times, and we appreciate you taking the time to leave a 5-star review.
Kind regards,
Josh Renton
Operations Director
A breath of fresh air!
After having several customers with issues with their current VOIP providers, always "passing the buck" and not admiting issues! I have sucsesfuly migrated them all to iHub, also recommending many new customers too. Taher made the process really quick and simple, and their support (for the little i've had to use it) has been amazing. It's like getting through to a third line tech in about 3 rings. I run an IT Support business, and customers are always asking me for recommendations. iHub win it hands down. Keep up the good work guys :)
November 17, 2020
Unprompted review
Reply from iHub
Dear Ben,
We really appreciate your feedback, and we are delighted to be working with you as your trusted telephony provider. I'm glad to hear that Taher has made the process of joining iHub stress-free and straightforward, and we are always on-hand to support you and your customers should you need us.
Kind regards,
Josh Renton
Operations Director
New office phones
Taher recently supplied all the new phones for our office. The process was quick and the level of service was excellent. Taher has been on hand to answer any questions and has gone above and beyond to help and has fully exceeded our expectations. We would highly recommend iHub to.
November 17, 2020
Unprompted review
Reply from iHub
Dear Michael,
We are thrilled to receive your 5-star review and also to hear that you feel that iHub has delivered a high level of customer service from start to finish. I'm glad to hear that Taher has been on-hand to help you, and has made the on-boarding process as smooth and hassle-free as possible. Once again, thank you for taking the time to leave a review.
Kind regards,
Josh Renton
Operations Director
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Great service again from the team at…
Great service again from the team at IHub.
November 4, 2020
Unprompted review
Reply from iHub
Hi Neil,
Thank you for once again taking the time to leave a 5-Star review! Please do not hesitate to contact our support team again, should you require anything further.
Kind Regards
Josh Renton
Operations Director
Great Service
Great Service. Support solved my problem in good time.
November 2, 2020
Unprompted review
Reply from iHub
Hi Lisa,
Thank you very much for taking the time to leave us a 5 star review. We’re delighted you liked our support, please do not hesitate to contact us again, should you need any further assistance.
Kind Regards
Josh Renton
Operations Director
Teams direct calling implementation
Having recently migrated to Teams from Skype, Ionix were keen to consolidate our communication channels through a single application. We were already a customer of iHub’s and approached them to discuss a project to migrate our current hosted voip solution to Teams. Ryan assisted with the project scope and specification and Josh was on hand to assist with any technical queries. The migration was scheduled and was completed without any loss of service.
Teams direct calling has allowed Ionix staff to work more effectively though a single application for all communication and I can highly recommend iHub to assist with any company looking to implement this technology.
October 21, 2020
Unprompted review
Reply from iHub
Hi Ian,
Many thanks for taking the time to write a 5-star review. I'm glad to hear that the project was a success and that teams has allowed your business to work more effectively.
I look forward to our continued relationship, please do not hesitate to contact us should you require any further assistance.
Kind Regards
Josh Renton
Operations Director
Issue resolved while service was maintaied.
We experienced a tricky fault with our incoming calls. The iHub team worked with us to deliver a temporary workaround to provide service while the fault was investigated so our business was able to continue to function. They then isolated the problem and put in a fix to restore the full service in a timely way. Many thanks for all your help with this.
October 21, 2020
Unprompted review
Reply from iHub
Hi Hugh,
Many thanks for taking the time to write a 5-star review. We really appreciate your feedback and glad we were able to resolve your issue efficiently.
Please do not hesitate to contact us should you experience any further issues.
Kind Regards
Josh Renton
Operations Director
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great service from David as always
great service from David as always, allowed me to deal with our customer quickly and efficently.
October 12, 2020
Unprompted review
Reply from iHub
Dear Robert,
David has been a superb edition to the iHub support team, and we are delighted that your query was answered quickly and efficiently. Thank you, for the 5-star review.
Kind regards,
Josh Renton
Operations Director
Quick Response and Resolution.
October 6, 2020
Unprompted review
Reply from iHub
Dear Rana,
Many thanks for taking the time to write a 5-star review. We really appreciate your feedback.
Kind regards,
Josh Renton
Operations Director
I concur with Harry’s review
I concur with Harry’s review. Excellent service with rapid response. Highly recommended.
September 30, 2020
Unprompted review
Reply from iHub
Dear Steve,
We love hearing such positive feedback about our support team. They have worked tirelessly to improve iHub's customer service levels, and we are delighted to receive your 5-star review.
Kind regards,
Josh Renton
Operations Director
Brilliant as ever
Had a query on using UC on a PC for a colleague and as always the service from iHub was quick, efficient and outstanding. Thanks.
September 24, 2020
Unprompted review
Reply from iHub
Dear Cathy,
Once again, thank you for the kind 5-star review. We are grateful to receive such positive feedback and our support team really appreciate you taking the time to leave a review.
Kind regards,
Josh Renton
Operations Director
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Great service prompt response from…
Great service prompt response from support which is always good.
August 24, 2020
Unprompted review
Reply from iHub
Dear Sam,
We appreciate the positive feedback and our support team are always on-hand should 24/7 to help with any queries.
Kind regards,
Josh Renton
Operations Director
A data centre failure causing loss of…
A data centre failure causing loss of lines for 24 hours.
Ihub kept us updated and we were able to re-route calls
August 19, 2020
Unprompted review
Reply from iHub
Hi Ann,
Thank you for taking the time to leave a 5-Star Review. Please do not hesitate to contact our support team 24/7 if you experience any further issues.
Kind Regards
Josh Renton
Operations Director
Support staff who do know SIP!
iHub's support staff assisted with a strange problem that took a lot of work on both sides to resolve. Their skilled staff were able to identify the protocol element that was causing the 0800 call problem so that we could reconfigure the customer's PBX and resolve the routing problem.
August 13, 2020
Unprompted review
Reply from iHub
Dear Graham,
Thank you for taking the time to leave a 5-star review, and I'm pleased to hear that our support team have been able to assist you in resolving this problem.
Kind regards,
Josh Renton
Operations Director
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