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We were an early adopter of VoIP technology and have been with iHub for 5 years. We have had a number of frustrating issues over those years, however, iHub have recently put a lot of effort into sorti... See more
Company replied
Had a bit of a hiccup with the billing system due to iHub changing the application and not giving us the new details. However, a quick phone call and had the new details in under an hour.
Company replied
Very flexible company who offer the best value for money on hosted SIP. You have far more control over the product than many other providers. I've used them since 2010. There have been some hicup... See more
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Company details
Written by the company
iHub is a virtual phone system provider that offers flexible VoIP call plans with 5-star customer service. We pride ourselves on the highest level of support, knowledge and expertise.
Contact info
38 Park Street,, Mayfair, W1K 2JF, London, United Kingdom
- 0203 019 0000
- support@ihub.co.uk
- www.ihub.co.uk
3.9
Great
242 reviews
Hasn’t replied to negative reviews
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Team very helpful in sorting out problems
Ryan dealt with with any problems in a professional and timely fashion.
Thanks for all your help.
January 9, 2019
Unprompted review
Reply from iHub
That's super - thank you very much!
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Consistently good
Consistently good, prompt and effective technical support. What a difference between this company and the likes of BT, Lloyds Bank or EDF!
December 27, 2018
Unprompted review
Reply from iHub
Many thanks for your kind words and vote of confidence Bob. We've worked hard this year to continually improve our knowledge and the way we serve our customers. It's great to hear that we are delivering the high level of support you expect. Have a great New Year!
If you're looking for a VoIP provider; they're here!
It's not often I write reviews however I sincerely want to share the experience we have had with iHub, who in our eyes, are not just the most professional and cost-effective VoIP provider we have ever worked with but their absolute and genuine attitude to delivering exactly what we need has been second to none.
Sadly and unbeknown to us, our VoIP agent went into liquidation and we were left with the inability to make any outgoing calls. As you can imagine, this forced our business to almost come to a grinding halt, yet thanks to the empathy and professional expertise, we were back up and running within the hour.
We are hoping to do more business with iHub in the new year, not just because they provide possibly the best product on the market but because of iHub’s employees. A very well know entrepreneur always boasts that “Clients do not come first. Employees come first. If you take care of your employees, they will take care of your clients.” Well iHub, you certainly have looked after us and the care is strongly portrayed through your employees' attitudes!
Congratulations iHub on a fabulous company and we wish you all the success you deserve in the future; thank you.
Regal Mechanical & Electrical Services Limited
December 19, 2018
Unprompted review
Reply from iHub
Many thanks for your kind words, Alison. Our customers always come first and we aim to help them wherever possible. We are here 24/7 on phone and email over the Christmas period if you require further assistance.
Merry Christmas from everyone at iHub!
Great service
Great service. Quick to respond, polite, helpful and efficient
December 19, 2018
Unprompted review
Reply from iHub
Many thanks for your feedback Rachel. We're very please we can assist. Let us know if you need any help over the break. We will be available 24/7. Merry Christmas from all at iHub!
Brilliant Service
I work for another IP Voice platform and iHub is our third party. I received a response to my fault within a few hours. The next day I carried out testing with the iHub engineer who made some routing changes which fixed the issue. The service was really fast, very polite and helpful. Most importantly, they listened to the problem and were willing to co-operate at every stage of the fault. Thank you!
November 7, 2018
Unprompted review
Reply from iHub
Thanks for the awesome review, Sumble! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. If you need anything else, please just let us know.
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Good communication from start to…
Good communication from start to finish. Case now resolved
October 26, 2018
Unprompted review
Reply from iHub
Thanks for your feedback Jason. Great to hear that we delivered and fixed your fault. Let us know if you need any further assistance. We are here 24/7.
Good Service and helped get our client…
Good Service and helped get our client back online.
October 22, 2018
Unprompted review
Reply from iHub
Thank you for your feedback Nathaniel. We're glad we could be of service and help you and your client. If there is anything else we can do then please just let us know.
Issues responded to and resolved within…
Issues responded to and resolved within a very short time frame.
October 19, 2018
Unprompted review
Reply from iHub
Hi Karl,
Many thanks for taking the time to leave a review. Your feedback is much appreciated and acts as further encouragement to our support team who are working hard to deliver the highest levels of service.
quick and fast response
October 11, 2018
Unprompted review
Reply from iHub
Hi Dimitrios,
Thank you for taking the time to review our services - we’re glad that you appreciate our fast response times! We’ll keep them up!
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Issue Resolved swiftly.
October 2, 2018
Unprompted review
Reply from iHub
That’s great to hear Mr. Cartwright. Thank you for taking the time to leave us a review. We are here to support you 24/7
Excellent great service to use
September 28, 2018
Unprompted review
Reply from iHub
Fantastic to hear that Lindsay and thank you for taking the time to leave us your review. We are always looking to improve so let us know if we can add more value elsewhere.
Excellent Support and response times.
From a support standpoint, I can't say enough about their service. One of the fastest response times of any support team I've dealt with and nearly all of the cases I've raised have been resolved the same day; most of them usually within a few hours of being raised.
September 27, 2018
Unprompted review
Reply from iHub
Thank you for your lovely review Harry. We have worked very hard to ensure our customers are happy with our service. We are always here to help 24/7 365 days a year.
Reply from iHub
Thanks for leaving us a review Tekla. If you need anything, you know where we are, 24/7. :-)
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Great People!
We've been working with iHub for a number of years now and we find their whole team extremely helpful and more importantly friendly. Nothing is ever too much with these guys, they are always willing to go the extra mile in all aspects of their business. It's been a pleasure to deal with them and will continue to do so!
September 21, 2018
Unprompted review
Reply from iHub
Thanks for leaving such a great review Jonny. It's been a pleasure to serve and we will continue to support and assist where possible. We're always here 24/7 if you need anything.
Friendly and Fast
Friendly and very fast response times to both a general query and then a small problem following up on it.
September 18, 2018
Unprompted review
Reply from iHub
We are pleased that you're happy with our support levels, and will continue to keep up the quality. Do not hesitate to contact us 24/7 everyday of the year.
Quick response time
Quick response time, very friendly and happy to help.
September 18, 2018
Unprompted review
Reply from iHub
Thank you for taking the time to leave us a review Victoria. We are more than happy to help you and your team wherever possible. We are available 24/7 to assist.
Excellent Response and Resolution times
The response and resolution of the issue that I logged was excellent.
September 17, 2018
Unprompted review
Reply from iHub
Thank you for your lovely review Richard. We are very pleased that you are happy with our service. If there's anything we can help with then please don't hesitate to ask.
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Competent, professional and responsive partner.
We are a leading UK independent Telco Reseller.
I have found the Technical Support Helpdesk at iHub competent, professional and always responsive.
Sean McArdle
Managing Director
September 12, 2018
Unprompted review
Reply from iHub
Many thanks for taking the time to leave a review Sean. We're happy to hear that we are delivering the high level of service you need and expect. If we can help you and your sales team in any way then please let us know.
Excellent service
September 11, 2018
Unprompted review
Reply from iHub
Many thanks for your review Paul. If there's anything we can help with then please don't hesitate to ask. We're here 24/7.
Great company
We at RCS Technologies Ltd have been working along side iHub for over a year now and can only give high praise for the iHub team. Their support team are always on the ball and not only give a quick response they get the issues resolved quickly.
September 10, 2018
Unprompted review
Reply from iHub
Thank you for taking the time to leave us a review. It has been an absolute pleasure working with your team at RCS and it is always great to hear your feedback. Please feel to let us know if there is anything we can assist with.
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