Very bad communication
Very bad communication, no answers on e-mails etc.
Dont order Here.
Reply from iLevante.com
Hello, and thank you for your review. We want to reply publicly because the claim that we don't answer emails is something we take seriously, both with you and with anyone reading this.
We reply to every single ticket and email we receive. Our average response time is under 24 hours on working days, and for urgent cases it's often just a few hours. If a message of yours has gone unanswered, something has gone wrong on the technical side, and we'd like to find out what happened.
A few things worth checking on your end:
Please look in your spam or junk folder. Some email providers, especially Hotmail, Outlook and certain corporate domains, occasionally filter our replies as spam even when the conversation is already ongoing.
You can also check your messages directly in your customer account at ilevante.com, under "My communications". Every reply we send is stored there regardless of what happens with your email, so you'll always have access to our answers even if something fails in the email delivery.
If you still can't find our replies, please write to us at ventas@ilevante.com with your order number, or open a ticket from the Support section of our website. We will make sure your case gets a direct answer from our team.
We'd really like the chance to help you resolve whatever issue you had with your order.
