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iMemories Reviews 1,275

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its ease of use and efficiency, highlighting the simple process of sending in memories and the quick turnaround times. Many people appreciate the high quality of the digitized content, finding that their old videos and photos are restored wonderfully and are now easily accessible. The user experience, from downloading files to navigating the customer portal, is frequently described as intuitive and convenient. However, some customers also noted issues with the product quality, particularly with certain video tapes not digitizing properly or having static lines and poor sound. A few people felt the pricing was higher than expected, especially when compared to other services. Additionally, some reviewers were not happy with the organization of returned items, mentioning that photos were mixed up or that formatting was lost on USB drives.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its convenience and efficiency. Many... See more

Product

Consumers find the product to be ambiguous. While many reviewers express satisfaction with the final product,... See more

User experience

Reviewers mention positive feedback about user experience. Many customers found the process easy to use, from... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Price

Clients share ambiguous opinions on price. Many reviewers found the cost to be excessively high, citing... See more

Based on these reviews

Rated 4 out of 5 stars

The speed at which my order was completed was absolutely phenomenal. films were 70 years old so my expectations were pretty low, but now I have a glimpse of my Dad before I was born. The customer serv... See more

Rated 5 out of 5 stars

Initially I was disappointed to learn there was a subscription fee but was contacted by the company and told that they would send me a USB with my files. I'm happy they heard my concerns and helped... See more

Rated 5 out of 5 stars

I have been a customer for 3 years and love their system! In addition to the convenience of furnishing a return label and appropriate "plastic" sleeves inside their box, seeing my photos on my phone... See more


Company details

  1. #3 of 6 best companies in Movie Streaming Service
  2. #6 of 8 best companies in Cloud Storage Service
  3. #2 of 2 best companies in Film and Photograph Library
  4. #21 of 45 best companies in Media Company
  5. #5 of 6 best companies in Photo Restoration Service
  6. #5 of 10 best companies in Video Editing Service

About iMemories

Written by the company

iMemories digitizes and enhances your old home movie films and video tapes so that you can stream hours of cherished memories to any device, better than it's ever looked.

The Advantage

iMemories is the only company with the ability to use cutting edge artificial intelligence technology to enhance the clarity, colors, and sharpness of your old footage. It's called McKenzie™ AI and it enhances home movies so they look better than ever.
LEARN MORE

Watch the joy come streaming back with the iMemories app. No other company can store your memories in the cloud and let you stream them to any device. It's Netflix for home movies.

The Process

  1. Pack & Send - Fill a SafeShip Kit with your old home movie films and VHS tapes (no organizing required) and send it in with the included FedEx label.
  2. Digitization - The iMemories team carefully digitizes your precious memories with the utmost care.
  3. AI Enhancement - Choose McKenzie™ AI to see your memories with quality you've never seen before.
  4. Stream & Share - Download the iMemories app to stream your memories to any device and share the joy with your loved ones.
GET STARTED


The Story

Since 2004, iMemories has specialized in digitizing analog media and enhancing it with cutting-edge technology, making priceless moments accessible and shareable for generations to come.

They are the leading social entertainment company dedicated to transforming how the world preserves and experiences cherished memories.

iMemories has digitized over 100 million assets for more than a million happy customers without losing a single one.

Enhance Your Memories With AI

Written by the company

Mckenzie AI from iMemories makes your home movies look better than ever.
iMemories is the only place to have your VHS tapes and movie films digitized and enhanced with artificial intelligence. Using McKenzie AI, iMemories can enhance the clarity, color, and sharpness of your footage to levels you've never seen before.

Satisfaction Guaranteed

Over 1,000,000 happy customers

Over 1,000,000 happy customers
See why we've earned the trust of over a million families. iMemories has digitized over a hundred million memories without losing a single one. Your irreplaceable treasures are safe with iMemories.

Contact info

Promotion box for iMemories

Enhance, Stream, & Share Your Memories

Convert your home movie films and tapes to streaming digital content.

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 75% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

A special Legacy

It was amazing how well our old movies looked after you digitized them. They were decades old yet it was like they were just filmed. I am grateful to be able to preserve them for my grandchildren and their children to enjoy. It is also nice that my grandchildren can see and know their great grandparents and other family members who died before they were born. Putting a face to a name. That is special.

February 23, 2026
Rated 5 out of 5 stars

Memories of a lifetime

My memories have been preserved as requested and the job was completed in a timely manner. I would recommend IMemories to anyone wanting to update their old reels and tapes to a more savable format.

February 23, 2026
Rated 5 out of 5 stars

Old memories made new

I was absolutely impressed from the minute I received the package to send my videos out, to the moment I received the videos back in digital form. Amazing!

February 23, 2026
Rated 2 out of 5 stars

Expensive and very clunky formatting

I did two conversions with them which went fine. I paid for enhancement but really didn't see any improvement. Also, they were sloppy in the labeling. I ordered two USB's and the format for the files is very funky and hard to read. I complained and they told me to change them myself. This was after I already spent hours painstakingly reviewing the files and renaming them. When my USB's came, my formatting was pretty much gone. I will never use them again. I also found the files to be very "un" user friendly. Cumbersome and difficulty labeling. I wish I had explored this more before I spent over $600 with them. And you are stuck ordering a USB or CD or paying for their storage forever to be able to access online. They don't tell you that until after you get your items back.

March 13, 2026
Unprompted review
iMemories logo

Reply from iMemories

Hi There,

That is disappointing.

I'd love to hear more and see if we can help turn things around for you, but I am unable to find an account for you.

Will you please either call (800) 845-7986 or email service@imemories.com and ask for me, so I can find your account and assist you.

Stacey,
iMemories Customer Service

Addn:

Hi Jacqueline,

Thank you for taking the time to speak with me today.

I’m working on the resolution we discussed and will follow up with you via email shortly.

You have my contact information if you need anything else.

Stacey,
iMemories Customer Service

Rated 5 out of 5 stars

Amazing and better than I could have imagined

I am so happy! Tears of joy as I watched videos of my kids from almost 30 years ago. I loved watching on my tv and phone. I was skeptical but so glad I took the chance. Amazing company and pricing even though the service they provide is priceless.

February 22, 2026
Rated 5 out of 5 stars

The turn around was quick

The turn around was quick. Well organized. During the process I spoke with representatives on the phone several times. Very good service on the phone calls. One area that might be improved is presenting information about digitizing film negatives. It's very difficult to tell from a negative if there is any content or if the content is worth digitizing. So if for example on a negative strip of 4 or 6 frames there is one or more frames of unknown content all 4 or 6 frames are digitized. Since you pay up front, you've paid for all of the frames in the strip. But if 1 or more of the frames had no content, I guess you've paid but don't get a resulting file. In one of my first phone calls I asked about that and the associate said you'd be able to discount off the paid price for photos that had no negative content and be reimbursed. Or at least that was what I thought the answer was. At the end, that wasn't the case. Seems like that issue should be clearly discussed and stated up front or in FAQs or other mechanism.

February 17, 2026
Rated 5 out of 5 stars

Happy Customer

From start to finish, IMEMORIES, can be trusted to bring your old memories back to life where you can enjoy them again! From the time they receive your old media (vhs, camcorder tapes, negatives, etc) they keep you updated throughout the whole process! That is such a comfort. I am a repeat customer and would highly recommend this company! It's so nice seeing my old memories again and being able to share with my family. I love their app which gives me immediate access to my media and I can watch my memories on my TV through that also. If you have been wondering what is on your old tapes, let IMEMORIES show you, you absolutely will be so happy you did!

February 20, 2026
Rated 1 out of 5 stars

I had two VHS Videos

I had two VHS Videos, the dinner was done using our own equipment but whe wedding video was done by a professional and still looked great on my TV via VCR. When I received the download the wedding video looked terrible. Very disappointed in the results and would like a refund.

February 19, 2026
iMemories logo

Reply from iMemories

Hi Rick,

That is frustrating,

I'd love to hear more about your experience and see what we can do.

Please reply to my email or give me a call (I left a Voicemail) at your convenience.

Stacey
iMemories Customer Service

Addn:
Hi Rick,

Thank you for your feedback. It was a helpful learning experience for us, and we appreciate you taking the time to share it.

I'm so glad we were able to resolve the issues, you encountered and deliver an experience that matches both our expectations.

You have my contact info if you need anything else.

Stacey,
iMemories Customer Service

Rated 4 out of 5 stars

Memories does a great job

Memories does a great job! I sent in a 32 year old VHS tape, a 40 year old VHS tape and a
20 year old DVD and they were able to restore all of them.!

February 19, 2026
Rated 5 out of 5 stars

To see my family again

To see my family again on the old movie tapes
Just made my heart full!!
IMemories did a fantastic job
I can see my beautiful memories anytime I want from my phone. Easy

February 19, 2026
Rated 5 out of 5 stars

Safe to share

I truly appreciate iMemories. Preserving my memories has always been important to me. I use to keep my movies and photos sealed in many places. Unable to share (fear of them being destroyed). Thanks to iMemories I can share my movies and keep them safe.

February 19, 2026

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