ImmoScout24 Reviews 

Hello everyone,big thanks for all Thas people working at this company,because they help a lot off people need place to live,and all Thas apartment what I visit ,but I don’t have chance to get apartment for my self,all this apartment what I visit it’s new and nice ,and all it’s in nice eara for life.thanks for everyone at this company.

It is good and reliable service. It is convenient for me in different aspects. I would give it 5 stars but I was unable to send messages for a couple of days after changing my email address. Finally the problems are gone, everything works well.

Unfair! I had to pay to respond to certain houses. It was expensive, but I thought: it’s only three months so I will do it. Now I discovered they kept on billing me. You don’t know it, but apparantly you need to cancel otherwise the contract continues after the three months you signed up for. This is not communicated! After emailing them they reacted as if it was my own fault. Never again with this service!

Subscription trap. Monopoly in the market, nothing desperate people can do. Wasted almost 200 EUR on this with zero results. Subscription kept getting renewed automatically even tho i signed up for 3 months, i got an email after few months that i had outstanding payment. Such a scam...

NEGATIVE REVIEW!
My husband and I used ImmoScout with the 3-month plan, which is naturally the minimum duration they offer. We ended up using the service for basically just one month, since we found the apartment we were looking for, and that part was fine, because we understand it’s the minimum plan they offer.

However, we were charged an additional month after the 3 months, just because we didn’t cancel the plan. The problem isn’t even so much about that... it’s more about the fact that it would have been normal to receive an email letting us know that those 3 months had ended, just to be aware and decide whether or not we still needed the service. But they send no warning email or notification at all.

After the charge, we immediately contacted them (we wrote the day after the charge) and explained that we were no longer even using the service, and kindly asked if they could refund the money. We received a negative response saying they couldn’t do anything. Honestly, their response showed clearly that they care more about the money than putting the customer first.

So I’m really disappointed that they couldn’t offer a solution in a case like this, especially since we reached out about this unnecessary charge really right on time. I know companies that would have handled this differently. And even worse: they don’t have any kind of system in place to let the customer know something like “Your 3 months have expired” or “Your 6-month period is ending soon” — so that the customer can at least decide what action to take.

In my last review I mentioned of using Immoscout 24 and missed to mention about their premium plan. Excatly that was frustrating, lot hype is given out about advantages of being prime members. Absolutely nothing you get from this. I used that plan in 2024 and 2025 nothing. That is vague reason not all landlords respond. So is the case with free memberships not on this platform and on all platforms.
I would advise customers to be aware of their memberships plans and missing out on a single payment or forgot cancel. The customer service is worst and they dont respond but good at sending warnings, claims from their legal teams. Hence always think twice of these consequences.

And for each review they mention to contact posting link. I tried that too before writing a review. Its as bad as my experience with ImmoScout 24.

Listings seem good and well presented. Customer service can be much better. I used their paid service twice there won't be a third. The first time was fine since I was still just browsing properties and wanted to see what they offer behind the the pay wall but didn't use much after all. I wasn't able to cancel either (I paid 3 months). Second time I wanted to get priority reaching out to sellers and access competition stats. None of that was useful. Useless stats and few sellers just ignored my communications and had to reach out by phone. I canceled the subscription within the withdrawal period and had to wrestle with them after. They sent me few payment reminders (I chose invoice payment) then switched to demanding a 1 week worth of use (8€) and quickly escalated to debt collection threats. They seem desperate for few cents but could easily kept my business if they improved their service.

I wanted only Schufa but they subscribed me to MieterPlus and charge monthly.

The idea of the layout is good but its full with bugs, which makes the use painful.
- Filtering by price doesnt work, if I dont want to see
price on request ads and set a minimum price of
100 it still shows them.
- Map doesnt work on desktop, I click a marker on
the map and on the left just shows random adverts.
- Also its not possible to show multiple type of
properties, like gastro and retail at the same time.

Ridiculous company. Sent 9euro to a debt Cancellation when I was asking to pay for a full year

Refuse to listen keep say that I was late on payment.

Awful subscription service that doesn’t let you cancel. Has terrible communication and would not recommend. Basically feels like a scam. Wouldn’t trust or use them again.

I doubt you can be called Kundenservice des Jahres.

Someone placed an ad in my name on your website. I went to the police and sent you a report immediately. Your customer agents refused to provide full data associated with my name and address on your website. I asked them to confirm their refusal with any article on GDPR or your AGB, they did not refer to any legal article. They did not ask me to confirm my identity, they did not give any security tips, they even refused getting my messages earlier.

But today I was talking to your agent Kacper in the online chat to get any update, and this was too much. He did not even ask my account number and just refused to give any info. Then he copy pasted the same generic message instead of answering my question. I wasn't gonna complain if it was not the same story with almost every agent.

Customer service is neither an easy nor pleasant job. And I enjoyed using your website until this situation. I regret paying for the subscription when in case of a problem your customer service gives such a treatment.

IF YOU WANT TO ADD AN ADVERTISEMENT AS A LANDLORD YOU HAVE TO ALWAYS PAY FOR EACH AD

Forcing people into binding contract for several months with monthly pays, without any proper communication or notice of this. People are not aware what they are signing up for, no proper guidance and no proper view on the terms and conditions. This is a way of scamming people. Advise: do not sign up for anything, they are not a trustworthy company and you will be bind into paying monthly for something you are not using even if you are terminating the contract.

I ordered a SCHUFA report via ImmoScout24, thinking it was a one-time payment of €29.95, but they tricked me into a subscription for the same amount! I only noticed when I got an invoice later.

No clear warning, just a sneaky way to take money. Avoid ordering SCHUFA through ImmoScout – it's a scam!

I have never imagined the malpractice and exploitation done by immoscount in forcing you into contract. I purchased 6 month package and i didn't knew they will start charging every month. They disabled the access and i couldn't look at my billings, i paid to them directly and they still sent my case to debit collector. Stay away from these scammers, i didn't beleive in other reviews but now in the same situation.

I had a one-year subscription with them. However, since auto-renewal was enabled by default, they took money from my account for an additional 5-6 months before I noticed. I contacted them and explained that I was no longer using their services, but they still refused to refund the extra months beyond the one year. This is modern-day robbery!

Too many good offers but sadly no answer,
I applied for the same flat 5 times,
I check everyday and it's still there,
Isn't that sad ?
Greetings Hassan

Absolute horrible. Applied for a Schufa with ImmobilienScout - they use webID for verification. In the actual page it states clearly that they accept passport verification. After several trials, no success. Believing it was MY mistake, I went ahead and applied again (yes, I paid twice for the same thing). Once again, the same results. The app doesn't accept passports! I contacted the WebID support team and they said my name in the application was wrong! I checked with ImmobilienScout and one kept blaming the other. The ImmoScout support was not helpful at all. Spoke to an agent who straight on disconnected the chat before my issue was resolved.

Do your customers a favor: If you don't take passport verification, remove this from your website/app!

Absolute criminals... they trick you into a contract that appears to be one free month and although you send email with cancel request, they keep invoicing you!!! Advert traffic and presence is absolute below standard and feedback near zero!! My tip => DO NOT USE!!