Staff always polite and professional shame they don't spend time on your wheels but other wise it's quick an gives my freelander2 a sparkle
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Review summary
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It was relatively painless, but this was the first time I used a drive through car wash, so I wasn't sure what I was supposed to do. There were no instructions on the web site. There were small pos... See more
Company replied
The staff member was helpful when I went and saw him. The whole process was straightforward and easy. I didn't see any where the opening times at the site so I went out of my car in the end to find... See more
Company replied
Attendant good with pre wash n help with wash selection/payment, wash ok but drying process left streaks on glass n bodywork.
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
- customer-services@imo-carwash.co.uk
- www.imocarwash.com
3.8
Great
20K reviews
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The chap there was professional…
The chap there was professional friendly and patient when I was struggling with the QR thing. He deserves a pat on the back. Well done!!
April 27, 2026
Reply from IMO Car Wash
John Rea,
We're happy to hear that you had such a positive experience. It's great to know the team member was helpful and patient while assisting you. Thank you for your kind words!
IMO Car Wash
I am not satisfied with the quality of…
I am not satisfied with the quality of my car wash. and foam that was applied to the car almost non-existent very little more water than foam
April 27, 2026
Haven’t used here in a while but you’re…
Haven’t used here in a while but you’re alloy spa wheel foam is still not working, I think this must have been broken for over a year now. The conveyor was turned up to a very fast speed that my car wasn’t properly dried
April 24, 2026
Reply from IMO Car Wash
Stewart Smith,
We appreciate you bringing these issues to our attention. We regret that the alloy spa wheel foam is still not working and that the conveyor speed affected your car's drying. We will investigate these problems.
IMO Car Wash
Reply from IMO Car Wash
JT,
We appreciate your review and are glad you enjoyed our friendly staff and efficient car washing system! Your feedback is valuable to us.
IMO Car Wash
Nice friendly staff.
April 27, 2026
Reply from IMO Car Wash
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Absolutely love the ease
Absolutely love the ease, price and look of the car after every visit. Continue to use and would recommend to anyone!
March 9, 2026
Reply from IMO Car Wash
Annie Walton,
We're happy to hear that you find our service easy to use and fairly priced, and that you love how your car looks after each visit! Thanks for the recommendation!
IMO Car Wash
Reply from IMO Car Wash
Gloria Johnson-Ashman,
We appreciate you sharing your feedback. We're so glad you experienced efficient service and minimal wait times in the queue!
IMO Car Wash
Drying with big moving textiles leaves…
Drying with big moving textiles leaves White Shades on the car. Had to polish the whole Car to get a Clean surface.
April 25, 2026
Reply from IMO Car Wash
Volker Stark,
We appreciate your feedback and regret the drying process left residue, requiring you to polish your car. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Friendly and polite
April 27, 2026
Reply from IMO Car Wash
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Dirty streaks and patches as well as…
Dirty streaks and patches as well as wheels not being cleaned properly. Was sold on their most expensive option but just ended up being more disappointed.
April 25, 2026
Reply from IMO Car Wash
Steve Hayman,
We appreciate your feedback. We regret to hear about the streaks, patches, and unclean wheels, especially with the most expensive option. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Decent car wash.
Car wash itself was very good, but I do think the pre wash could have been better, a quick rub of a brush in certain areas in my opinion does not account for a pre wash. Half my windscreen was missed.
April 25, 2026
Reply from IMO Car Wash
MARC,
We appreciate your feedback and are glad you liked the car wash. We're sorry the pre-wash wasn't up to par, and we'll review our process to ensure better coverage in the future. Thanks for bringing this to our attention.
IMO Car Wash
Loved the QR code
Loved the QR code, meant I could pay whilst waiting in the que. The overall wash was brilliant and couldn’t fault it.
My only comment would be to put a sign with the instructions on turning off auto handbrake engine on etc to be displayed before driving in. I was confused and flustered trying to work it out whilst in the actual car wash.
This was Newbury RG14 but it doesn’t appear in your dropdown below.
April 25, 2026
Reply from IMO Car Wash
Tayler Reynders,
We're glad you enjoyed the wash and QR code payment. We appreciate your feedback regarding the instructions for auto handbrake and engine settings. We'll review the signage at Newbury RG14 to improve clarity for our customers. Thanks for bringing this to our attention.
IMO Car Wash
Reply from IMO Car Wash
M Simmons ,
We appreciate you sharing your experience! We're so glad you found our service easy to use, our staff polite, and online booking useful.
IMO Car Wash
The car was not properly cleaned and it…
The car was not properly cleaned and it doesn’t matter what you pay for you only get the basic clean, the chasis wasn’t cleaned or waxed, I was specifically looking for it.
April 27, 2026
easy drive in with electric car
April 27, 2026
Reply from IMO Car Wash
Michael K.,
We're glad you found it easy to drive in with your electric car! Thank you for your positive feedback; we appreciate it.
IMO Car Wash
Generally good
Generally good, but the jets that spray different products during the process are often blocked and don't provide even coverage over the car. Feels like I'm not getting what I paid for. Drying is not very efficient and vertical drying mats are missing.
April 27, 2026
Reply from IMO Car Wash
John,
We appreciate your feedback and regret the uneven spray coverage and inefficient drying. We'll review the jets and drying process to ensure a better experience. Thank you for bringing this to our attention.
IMO Car Wash
Reply from IMO Car Wash
Rajesh Desai,
We appreciate your feedback and are so glad to hear you received brilliant and excellent service to a high standard!
IMO Car Wash
my car was not dry on out side properly…
my car was not dry on out side properly i paid the top price
April 25, 2026
Reply from IMO Car Wash
Hayley,
We regret that the car's exterior wasn't dried to your satisfaction. We appreciate your feedback and we'll review our procedures.
IMO Car Wash
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