iMusic Reviews 

14,902
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 572 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention discovering hard-to-find items online and genuinely appreciate the impressive selection of music and media available on the website. Buyers find the online ordering process very straightforward and appreciate being kept informed throughout the dispatch process. People consistently praise the secure packaging methods and the surprisingly fast shipping times considering the long distance. However, some customers also noted occasional unexpected delays regarding international postage and extended shipping times. A few other people also felt that receiving heavily damaged or warped vinyl records was a genuinely frustrating experience when orders went wrong.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items typically arrive in... See more

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting fast international... See more

Order

Consumers find order to be positive, highlighting a straightforward system and fast delivery times. Reviewers... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items consistently arrive in excellent... See more

Service

Customers had positive experiences with service, consistently praising the professional staff, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never knew of iMusic before. Seems to have more of the music I'm looking for. Purchased Metz..Atlas Vending. Turned out to be the more rare vinyl version to that of others. Great find..price with musi... See more

Rated 5 out of 5 stars

I’ve used iMusic on multiple occasions and I have to say how impressed I am with not only the price of the vinyl but the cost of postage. I live in the Uk and it’s fair to say they deliver quicker th... See more

Rated 5 out of 5 stars

Very straightforward ordering system. Great range of music on vinyl. Order received quickly and very well packaged. Great experience all round. Would definitely recommend any lovers of music on vinyl... See more

Rated 5 out of 5 stars

I love dealing with iMusic, they have become one of my go-to suppliers for vinyl. They always have a great selection at very reasonable prices, they're fast with shipping and everything is always pack... See more


Company details

  1. Music Store
  2. Book Store
  3. DVD Store
  4. Printed Clothing Store

About iMusic

Written by the company

imusic.dk – One of Europe's largest assortments in music, movies, books, and merchandise!

We’ve been around since 2005 and have continued to grow steadily ever since. Today, our selection includes several million items.

If you're looking for something specific, you’ll find it here.

We offer personal customer service — available by phone Monday–Thursday from 11 AM to 4 PM and Friday from 11 AM to 2 PM.

iMusic A/S

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(14,902)

2,071 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredible Prices on Vinyl

Prices were so good on Vinyl that I thought it was a scam at first. Shipping was also reasonable once I bought a number of records. Considering that I was getting them shipped from Denmark to Australia, the delivery time also wasn't too bad.

July 28, 2026
Unprompted review
Rated 4 out of 5 stars

Very good selection and competitive…

Very good selection and competitive prices. The staff are helpful, but the response time and overall service are extremely slow. For example, if you want to cancel an order, don’t expect a timely reply—they typically respond only after 4–5 business days, by which time it’s often too late. Anyway, they deserve 4 out of 5 stars.

July 20, 2026
Unprompted review
Rated 1 out of 5 stars

Still waiting for you to give me a…

Still waiting for you to give me a label to return the vinyls I've received damaged.

Open a claim through your mail on July 10th (the same day I've received them ) on PayPal and through the link you gave me to add again pictures and descriptions but still haven't received the label to return the damaged items as announced by you through mail.

Most important, you also answered through PayPal saying to send back the items without giving a label as announced.

This is not a good assistance at all and I'm really disappointed. More than 15 days and still waiting...

Their assistance is not good at all if you have a problem and I couldn't imagine this. I received all the vinyls damaged. The solution is easy and honest: send a retour label. That's it.

July 10, 2026
Unprompted review
iMusic logo

Reply from iMusic

Hi Raffaele,

We do apologise for the prolonged response times during the summer holidays!
My colleague has responded in the meantime in an ongoing email exchange. She'll help out here and I hope you can work out a satisfactory solution to your complaint.

Best regards,
Troels / iMusic

Rated 5 out of 5 stars

Top notch

Great service. Was able to get exactly what I (my husband) was looking for, at a great price. Thank you!

July 10, 2026
Unprompted review
Rated 4 out of 5 stars

Good

It came on the day it was supposed to and i also got the version of the album i wanted.
Allthough it doesnt have everything i wanted and its a little expensive

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Highly rate this online shop

I was a little unsure about purchasing from this site at first (as I am on the other side of the world) and didn't know much about imusic.dk but they were pretty much the only place left in the world that still had the product in stock. However, there was no cause for concern as their communication and service was outstanding. When I did receive the items, unfortunately there was a manufacturing defect on one of them (no fault of theirs) even though the rest of the set was exactly what I was expecting. When I approached them to see what could be done about the defect, they were amazing to deal with and found a solution to the issue immediately. I wouldn't hesitate to purchase from here again. Knowing that they stand by their brand and will work with the customer if things go awry has put them right up at the top of my list of top online shops to purchase from. Well done team A+

July 21, 2026
Unprompted review
Rated 1 out of 5 stars

Preorders are the Worst

I placed a preorder around June 1 that was later delayed. I completely understand that’s outside the store’s control and is ultimately up to the record label. The reason I’m giving a lower rating is because of the lack of communication. Customers shouldn’t have to reach out first to find out what’s going on. The first time I emailed, I received a helpful response. After that, I sent two follow-up emails over the following weeks and never received a reply. Eventually, I sent one final email asking to cancel my order since several other retailers had listed the same releases with confirmed dates. Ironically, I received a cancellation confirmation within five minutes. I appreciate how quickly they processed the cancellation, but being ignored after multiple attempts to get an update was disappointing. I was willing to keep waiting for my order, but the lack of communication changed my mind.

July 20, 2026
Unprompted review
iMusic logo

Reply from iMusic

Hi Art,

We understand your frustration completely here. These items were announced by mistake initially. We had to pull them down until and were not allowed to mention them until further notice. Something we very rarely experience. That 'further notice' just kept getting pushed back, and we still await final stock allocations. There were no updates to give, unfornately. Terribly frustrating for us and our customers.

Best regards,
Troels / iMusic

Rated 5 out of 5 stars

Great price for vinyl

Great price for vinyl. Was kept informed of progress throughout the ordering, despatch and delivery process. Goods delivered well packed and in perfect condition. Would recommend and use again in the future.

July 14, 2026
Unprompted review
Rated 1 out of 5 stars

Unfortunately

Unfortunately, I had to return my order. I sent it back to the German address it came from. To this day, I haven't received any response or my money back! In my opinion, iMusic is completely untrustworthy.

July 21, 2026
Unprompted review
iMusic logo

Reply from iMusic

Hallo,

leider kann ich Ihre Sendungsnummer hier nicht einsehen und den konkreten Versandverlauf daher nicht überprüfen.

Unsere Hauptadresse befindet sich in Dänemark, und Sie können Ihre Rücksendung jederzeit direkt dorthin schicken. Bitte informieren Sie jedoch vorab unseren Kundenservice, damit wir wissen, aus welchem Grund die Sendung zurückgeschickt wird (z. B. wegen eines Fehlers, eines Transportschadens oder eines Widerrufs).

Die deutsche Adresse, die Sie gesehen haben, ist lediglich eine Umschlagadresse. Sie ist nicht unsere Hauptadresse, und wenn eine Rücksendung dorthin geschickt wird, kann es einige Zeit dauern, bis das Paket an uns weitergeleitet wird.

Falls Sie bereits an unseren Kundenservice unter info@imusic.de geschrieben haben, können die Kolleginnen und Kollegen Ihren Fall prüfen und Ihnen den genauen Ablauf erläutern.

Mit freundlichen Grüßen
Troels / iMusic

Rated 5 out of 5 stars

Super Scandinavian Music

Super Scandinavian Music.
Excellent price CD + Postage (Tracked).
Delivery from Denmark to UK 10 days after placing order
Arrived very well packaged & in perfect condition.
Excellent communication & very friendly.
I will be purchasing from them again soon.
Very happy & satisfied customer.

July 20, 2026
Unprompted review

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