Unfortunately the item I purchased was too small so had to send back but returning was easy and an email the next day to confirm the refund. I will certainly use their services again
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I must have been particularly unlucky, but my experience has been extremely disappointing. I made a mistake with my order and contacted the sales office by email immediately after placing it. I re... See more
Company replied
I ordered a jacket in L and found it was a bit too tight. I contacted the sales team via email, which was responded to very quickly by Narin. As the jacket was on sale, they only had 1 XL left, which... See more
What a great find!! Just my kind of shop. I have ordered twice from these guys and would highly recommend. great quality and great prices, delivery was super quick within two days and one of those ord... See more
Company details
Written by the company
Inocencia are proud to offer handpicked collections for the discerning customer. Being a independent allows them to offer our customer unique brands with great heritage, attention to detail and quality. Shopping at Inocencia offers a refreshing personalised experienced and second to none customer service, unlike the identikit high street stores. Brands available include Carhartt WIP, Edwin, Parlez, Napapijri, Aquascutum, Lyle & Scott, Ma-strum, , Baracuta, Weekend Offender, Timberland and many more.
Contact info
13A Castle St, SY1 2BB, Shrewsbury, United Kingdom
- 01743 289400
- sales@inocencia.co.uk
- www.inocencia.co.uk
4.5
Excellent
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
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Unfortunately the item I purchased was…
Unfortunately the item I purchased was too small so had to send back but returning was easy and an email the next day to confirm the refund. I will certainly use their services again
April 27, 2026
Sent the wrong top
Sent the wrong top I ordered a polo shirt and they sent a long sleeve shirt I now have to go through all the process of sending it back and claiming a refund
April 4, 2026
Reply from Inocencia
Hello, Sorry to hear this. This seems like it was a genuine packing error on our side. However I can see this has now been resolved and the correct top sent out and your postage costs fully refunded.
Quick & efficient process from order to…
Quick & efficient process from order to collection in store
Friendly approach
Quality products
Knowledgeable staff
March 2, 2026
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Full delivery wasn’t paid after me…
Full delivery wasn’t paid after me paying for delivery.
I had to pay extra to Royal Mail for them to deliver the item.
March 6, 2026
I must have been particularly unlucky
I must have been particularly unlucky, but my experience has been extremely disappointing.
I made a mistake with my order and contacted the sales office by email immediately after placing it. I received no response. I also tried calling several times, but no one answered. I then sent two further emails and, after 10 days, someone finally replied, stating that my previous emails had gone to their spam folder.
When I requested a refund, I was informed that this would not be possible until the items were returned. I find this to be a very poor level of customer service, especially considering I had attempted to resolve the issue straight away.
To make matters worse, 21 days later I am still waiting to receive the items.
February 2, 2026
Unprompted review
Reply from Inocencia
Hello Ciro, Sorry to hear this. I have looked back at the recent correspondence between yourself and us, it seems that you initially placed an order and input the wrong delivery address. However your item had been dispatched before it could be amended, you would of also had an email to state your item had been dispatched.
In regards with the delay, I can see your order was dispatched the next working day after your placed the order, it is now with the mail company and progressing through customs. We cannot comment on custom timeframes as items can be held from days to weeks before release so your patience is appreciated.
As mentioned we are more than happy to issue a full refund, however as you can appreciate we require items back before refunds are issued.
Regards Team Inocencia
Never recieved my purchase
December 1, 2025
Reply from Inocencia
Hello Natasha, sorry to hear this. We cannot see any emails from you regarding this issue so we are unaware that this was the case. However from looking into this further it states that your order was delivered to you on the 5th December 2025? You should also be able to track this order via the email that would have been sent when your order was dispatched. Please get in contact with our customer service team at sales@inocencia.co.uk if you require further assistance. Regards Team Inocencia.
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New jeans
New jeans
The jeans 👖 were as described and came quite fast , at a good price
December 10, 2025
Received no problems
November 5, 2025
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I still haven’t got my purchase yet can…
I still haven’t got my purchase yet can you please help as I paid £23 postage thanks
December 8, 2025
Reply from Inocencia
Hello, We have looked into your order and can see that your order was held in customs. Please note custom times can vary, however we can now see your order was release and had now been delivered.
If you have any questions then please do not hesitate in contacting us.
Team Inocencia
Excellent customer service and delivery…
Excellent customer service and delivery almost exactly the same as the one I bought 22 years ago
November 5, 2025
Brilliant kept me updated with emails…
Brilliant kept me updated with emails and just an absolute amazing website thanks again 😀
November 21, 2025
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Amazing Customer Service!
I ordered a jacket in L and found it was a bit too tight. I contacted the sales team via email, which was responded to very quickly by Narin. As the jacket was on sale, they only had 1 XL left, which Narin reserved for me whilst they waited for my original purchase to arrive back, before sending out the new jacket free of charge. This kind of customer service and willingness to help is very rare these days and I can honestly say they have a customer for life. Really happy with the new jacket and overall really impressed with these guys.
October 8, 2025
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