Insureon Reviews 2,286

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 657 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, expertise, and efficiency, making the process of obtaining insurance straightforward and pleasant. Many people highlight the excellent customer service, noting quick response times and the ease of communication. Reviewers are particularly satisfied with the competitive pricing and the ability to find suitable coverage for their business needs. However, some customers also noted occasional difficulties in getting timely responses to emails and phone calls, with a few instances of requests being disregarded or requiring multiple attempts to get a resolution. A small number of people also expressed dissatisfaction with unexpected service fees or issues with policy renewals.

What people talk about most

Staff

Consumers generally express satisfaction with the staff, highlighting their professionalism and helpfulness.... See more

Service

Reviewers mention positive feedback about service. Many customers praise the quick, easy, and friendly... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, responsiveness,... See more

Response time

Customers consistently note positive experiences with response times, with many praising prompt communication... See more

Price

Customers had positive experiences with price. Many reviewers found great and affordable coverage, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company to work with! Was becoming frustrated in the inability to gain great affordable coverage for my small restaurant in the land of overly increasing costs. I filled out a simple Insureon fo... See more

Rated 5 out of 5 stars

The whole policy purchase was extremely convenient and easy thanks to the help of everyone involved. The agent who found me the best deal and coverages was an expert in his field obviously. Made the b... See more

Rated 5 out of 5 stars

I worked with Jennifer Brody, and she was extremely helpful (&efficient!) in getting me the necessary information to make an informed choice on an insurance policy to cover and protect my business. Sh... See more

Rated 5 out of 5 stars

From start to finish, communication was great. There were no confusing terms or drawn out nonsense. Coverages are amazing and the price point is terrific. There were no hidden costs or fees.


Company details

  1. #71 of 113 best companies in Insurance Agency
  2. #15 of 21 best companies in Business Insurance Company
  3. #8 of 11 best companies in Commercial Insurance Company
  4. #23 of 35 best companies in Insurance Broker
  5. #25 of 66 best companies in Insurance Company
  6. #10 of 15 best companies in Liability Insurance Company

Written by the company

Insureon is an independent marketplace for online delivery of small business insurance. Headquartered in Chicago, Insureon is the largest digital agency for small and medium-sized businesses, offering policies from the nation’s top carriers, including Acuity, Chubb, The Hartford, Hiscox, Liberty Mutual, and Travelers. Insureon’s digital platform allows small-business owners to compare insurance quotes and buy coverage online. The company is licensed in 50 states and specializes in numerous industries, from IT professionals to restaurants, with more than 1 million policies written. Insureon is a division of Specialty Program Group and Hub International Ltd., ranked 5th among the world's largest insurance brokers with more than 15,000 employees in over 530 offices across North America, offering risk management, insurance, employee benefits, retirement, and wealth management products and services.

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jeremy with Insureon was incredibly…

Jeremy with Insureon was incredibly helpful throughout the entire insurance process for my farmers market business. He took the time to ask thoughtful questions, understand my specific needs, and make sure I wasn’t paying for coverage I didn’t actually need.
What stood out most was his professionalism, kindness, and genuine desire to help me find the best option at a competitive rate. It’s rare to work with someone who is both knowledgeable and honest, and Jeremy made the process simple and stress-free from start to finish.
I highly recommend Jeremy and Insureon to anyone looking for reliable insurance guidance and excellent customer service. I will absolutely continue working with him for my future insurance needs.

May 14, 2026
Rated 5 out of 5 stars

Very good experience!

Holly explained the process, patiently went through my questions and helped me tune the quote for my needs. A great experience!

May 12, 2026
Rated 5 out of 5 stars

Excellent Service and Support

Great experience working with the team for my General Liability insurance. They were very helpful, responsive, and made the process easy to understand from start to finish. They answered all my questions promptly and helped me find coverage that worked well for my business needs. I really appreciate their professionalism and support throughout the process. Highly recommend!

April 20, 2026
Rated 4 out of 5 stars

Good Rates & Customer Service

Good Rates & Customer Service. Holly was very patient with many questions I asked about cyber and errors & omissions coverage. I wish they had a broader selection of insurance carriers. Insureon doesn't directly answer questions, but sends them to the carrier for their direct response. This is helpful, but it puts a delay in responses. Despite that, Holly worked to make the responses as quick as possible. I've paid the broker fee and Holly is STILL responsive. She was really great to work with and I really appreciate her dedication!

May 3, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look