Interlinkexpress 

Came home to a card through the door about a parcel that had been returned 'To the depo'. No reference to which depot, how to retrieve the parcel from the depot and no parcel reference number which means they have no idea where the parcel is now and it is down to me to find out who might have sent it!

The people on the end of the email when I wrote to them were apologetic but were justifying a system that clearly doesn't work.

It is ironic that the parcel reference number is needed to write a review here! (I just typed xxxxx)

Never known anything like this. Get a text to say that the parcel will be delivered by Kinjal between 15:32 and 16:32 today. Then get a message saying it couldn't be delivered because no-one was in to sign for the package. This is a complete lie. I have 24 hour porterage at the front of my building and the front desk is never unmanned. The whole of the front entrance is also covered by 24 hour CCTV which can prove both the fact that there was a porter on the front desk all this afternoon, and the fact that no-one attempted to deliver anything.

Get your house in order Interlink, and please do not lie to customers.

I have been trying to get my parcel for days now... The driver wouldn't deliver it because my business name was not on it, which is fair enough (even though I did put it on my order) but I was told it would be redelivered on that day (Friday). It wasn't. I was told it would then be redelivered on Tuesday. Apparently "Terence" refused to sign for my parcel... The guy on reception is called Mamadu so this is confusing. My office is on the ground floor as well so it literally would have taken two seconds to pop in rather than just turning around and leaving with my parcel again. I was then informed the parcel would be at Matalan for collection today. Just made a fool of myself in there having them search for my parcel when yet again it had not been delivered. Apparently Interlink didn't put "for Matalan" on there so Matalan wouldn't take it. I have parcels delivered at work all the time... why have Interlink found it so difficult????

My boyfriend placed an order on 11/24/16. He got all the confirmation emails for it & began tracking it on 11/27. It originally said his package would be here by Friday 12/2 then it said there was a delay & would be here by 12/4 with no arrival time stated anywhere. He checked the mail all day yesterday because we were home all day, waiting for our package, that never arrived. He then began to track it again & it said it was delivered, which it was not & then it said that it was on transit to the US. We called this morning & got nowhere. All We got was a man saying "I don't have anything on file for you". His cards already been charged & we're not getting answers from anyone. This is a horrible service !! Never will use it again

Tuesday 4pm I was in , they left me a card because I was nt.
They then delivered it to 'my" choice of pick up point, a choice I ve never made and why would I, its a 20 mile round trip away ?
Today they delivered it to, and it was for by, a dead man.
Where is my parcel ?

Hi, I was expecting a delivery today between 2:35-3:35 by Will. He simply didn't ring the top bell.

I put my other plans aside to get this delivery, to no avail!

Can you please redeliver today??

After leaving my parcel at my front door, which was fine, the delivery driver declined to close my front gate. A view which isn't visible from my front door. When I opened the door to retrieve the parcel my 5 dogs ran out of the open gate and straight into the main road almost resulting in a car collision. I am in a wheelchair which makes it ridiculously difficult for me to chase after them.

The outcome was that the police returned my dogs and fortunately for me, were fairly sympathetic but insisted that I lodge a formal complaint with the company.

I sincerely hope that I do not have the "service" of interlink express again.

After waiting in all day for them they pulled up outside my door briefly then drove away. Almost immediately I received a test saying 'we tried to deliver but you weren't in - call us to arrange a new delivery'. Wasn't having it. Got in the car and drove after them. He sped away and it resulted in a high speed chase for 2 miles before I managed to do a police style intercept at a junction. Acted all innocent and said he'd tried the wrong address (he didn't even get out of the van). Demanded the parcel before he went anywhere. I'd say he's the worst yet but this lot are all as bad as each other.

Good Afternoon,

I am complaining about the poor service or lack of regarding my Interlink orders. I have had 2 parcels missing, and 3 parcels uncollected in the last week alone.

My company pays and arranges shipping for our customers to send goods to ourselves.

Consignment number: 9545720404

This consignment was for 3 parcels booked through Interlink Direct. All 3 were collected from the customer. On the Monday, I receive an email saying parcels had been delayed. On calling they confirmed 3 parcels had been collected from my customers address.

I then receive one of the parcels with a different label on. The label was blanl with just the Ink Smart address on. The consignment ref for this parcel was 114393795, stating 1 of 1 parcel.

Again I had to call Interlink who put me through to the silver team at DPD. They stated they would look for the parcels, took some details and would get back to me. I also asked for a email to confirm this. None were received.

3 days later I called for an update. I was given false information that 3 were not collected only 1. After, confirming I had spoken to someone previously they confirmed that 3 were confirmed to be collected on 1 received. They could not understand why the received parcel was sent with a reprinted label. Again I was told a search would continue.

2 more days passed, still no email confirmation or contact from Interlink. I called again. I spoke to another member of the silver team with my case number. He seemed the most helpful with lots of understanding. He mentioned the Glasgow Depot had not been checked. He would get back to me within 48 hours after speaking to them. 2 days later no response or email as requested. I did get a case number - 12740921

(Starting to see a pattern)

Today I call, and am told little information regarding to the case. The other Depots had been checked, and nothing found. Glasgow had not been contacted. I was then told he would personally call me Monday. After nearly 2 weeks, no one has offered me any kind of refund or a certainty to my case being investigated.

In this time no offer of compensation for the parcel sending cost, or any confirmation of my missing parcels being investigated has been offered/received.

Yet, I still use your services in hope of redemption. This was not to be the case.

......................................................................................................

Order Reference: 9545756320

A collection was booked for yesterday (30.11.2016), which failed. Driver stated nothing to collect. No attempt to call number track parcel. Customer states no one attended, and we have confirmed the address etc was correct.

Again, I had to call up Interlink who stated the parcel was not on their system. He rechecked with the address and stated the driver had nothing to collect. And it could not be re-attempted until tomorrow (2days after booking).

I stated I wish to cancel, and he stated I would need to do that or the sender. I said I am the sender, I do not have the ability to do that through Interlink Direct. He then stated he could not refund me his end. In the end I had to swollow it to be collected tomorrow.

The lack of service to my business is costing me massive amounts of time and money. These are large parcels worth in excess of £1000. A long with my customer relations being pushed to the limit, and the cost of postage being taken out of my pocket, this cannot continue.

I am looking for a resolution of compensation and a firm understanding from someone who can actually help me. The time spent on these matters is costing me money.

I had to cancel my parcel on Monday 21st November as I was misinformed about a very important detail of the service by one of their customer service assistant. I cancelled it straight after the booking and I called them but they could not provide any information about a refund. After calling them the 3rd time on that day they confirmed that this information will be forwarded to the refunds team and it will take up to 3 days to get the refund. I called on Thursday 24th November because I had not received my money and nobody knew about my money. I emailed them and called them and I had to explain my issue over and over again as I had to deal with different people! I was so frustrated and I felt helpless. So I called them on Friday 26th November and asked them where my money was as I had not received it and I had not received any responses by email and the customer service assistants confirmed that it will be transferred. I was told that I had to talk to the accounts departments so I talked to the accounts department. They told me that I had to go back to customer service. Customer service confirmed that it will take 5 days for the money to be transferred. So I called on Monday 28th November as I still have not received my money. I had to explain my issue again and I was told it will take up to 14 days! 14 days to transfer money? Also, why could nobody tell me that from the beginning by email or by phone? I'm so fed up with chasing them everyday. Nobody knows anything and nobody can help - no reference number was given to me so I have to explain my issue over and over again. I'm still waiting for my money. Do yourself a favor and choose a different company!

Parcel was due to be delivered yesterday and it was delayed. First I was told the vehicle broke down, then I was told there are not enough drivers. I volunteered to collect the parcel from the depot- any business would save on valuable resources- but I was denied this option yesterday. I was told the parcel will be delivered today.

This morning I haven't received a one hour time slot, as promised, and I called the depot again. They confirmed the parcel IS at the depot and were unsure of whether or not it will be delivered today.

Again, I offered to collect and was told this may not be an option. I was told I will be called back with further information, however the lady on the phone did not even bother to take my telephone number until I volunteered it at the end of the called. Will they call back? I don't think so. Were they trying to fob me off? I do think so.

I will contact the other parties who chose to use this poor excuse of a parcel delivery service to let them know that this company are tarnishing their reputation too.

If I do receive my parcel today, I will delete this review! But I am not holding my breath!

parcel was due to be delivered between 9.32- 10.32am yesterday . My office looks out onto the street so I was watching for the delivery ,At 10.35am I got a message to say they had tried to deliver and no one home , card left etc . Rubbish !
Checked the website and the image of the so called attempted delivery location was clearly taken from inside a vehicle and wasnt even my road,
I called the delivery courier direct who denied having the parcel at all. I called the depot who said it had been collected at 9.46 am and so couldnt possible be delivered by the time slot they themselves had provided . I called customer services ( if you hold long enough on the redirect options you get put through ) and said your driver has not been honest . I am here and there is no card and thats not even my house . The lady said she would talk to the driver and came back saying he was sorry but he had so many parcels in his van that he couldnt locate mine and he would bring it back around 4.30pm.
Surprise it didn't come. I can now see that it is back at the depot !!!!
I emailed Interlink yesterday ref the blantant lies told by the driver. Did i get a reply - of course not . This service is farcical.

This parcel was supposed to be delivered on Tuesday,contacted "customer services" and was assured that it would be delivered today Tuesday. I now see that it has been booked in to Cardiff depot again,but no sign of it being on van for delivery. These goods were wanted urgently.
There are a lot of cowboy carriers today and this is another
Poor tracking,false info, waited two days for this express service!
Well the parcel has arrived with contents smashed to bits,no wonder they delayed it.

My dog is a diabetic and I was expecting his insulin to come early this morning while I was at work, as usual, but today for some reason there was no delivery. A friend of mine called and they said the scanner was broken so they couldn't track the parcel, oddly enough, 5 mins later I received a text message saying my parcel would be delivered between 19:46 and 20:46 so I went home and returned to work at 19:20 in the freezing cold and waited and downloaded the app so I could see where he was delivering and it said he was 15 mins away for about 20 mins and then it updated to say parcel was refused. Well that's funny, I didn't refuse it, it's medicine for my dog and needs to be kept refridgerated. So I paid £6.95 for next day delivery and got nothing. Don't use companies who use interlink to deliver. Try delivering to the DELIVERY address!

On both occasions when waiting for a parcel I've had to chase all over the place to find it. Rang customer service for above parcel and line got hung up after holding on 15 minutes. Was told at 9.15 am I would receive a call back advising what was happening and ended up having to ring back was put on hold then line cut off at 5.30, when not supposed to close till 6. Fuming!

To cut a long story short, do not use for delivering your parcels, if they lose it, they will not compensate for the true value. They lost a high value parcel we sent and paid a fraction of its value, I was told by one of their staff that the driver had picked it up from me but not handed it over to the depot. That to me suggests the driver stole it yet I don't receive any compensation? Upon checking my statements further I found they had also been charging me "Nothing to collect charges" when there clearly were collections made on those days. These amounted to over £500. I received no apology and was threatened with court action because I cancelled the direct debit to them as they owed me money.

The staff I spoke to were rude and utterly disinterested, emails I received were rude, threatening and arrogant.

They have now given me the money for the charges but are refusing to recompense me for the lost items. I am now having to take them to court to recover the costs. I still have received no apology.

If you are a business and have dealings with either Interlink or DPD, I would seriously consider checking invoices for charges which you should not have.

Further to receiving a text message to say what time my parcel would be delivered, along with a photo of the driver who would be delivering it I arranged to finish work to take collection of it. As I drove up my street I was followed by an 'enterprise' rental van. I thought its a pity that isn't an Interlink Express van. Any way he parked at the bottom of my drive as I got out of my car I looked at him and he was taking the parcel to my next door neighbour! As I went into my house I received a text to say my parcel had been left in a secure location! I WAS IN! Was this the driver? He looked nothing like the photo I had been sent. As I opened the text message there was photographic evidence that my parcel had been left! BUT it wasn't at my house it was at my neighbours although the label clearly stated my address and I have my house number in several places so I really don't understand why he didn't approach me with MY parcel! There was no calling card left so I can only imagine that was left at my neighbours. The parcel was left INSIDE their recycling bin so it was a good job that it wasn't bin collection day. I have emailed the Company 3 times to see what went wrong and as yet I have not received any acknowledgment! Appalling

I really believe this firm has dropped this even though its got fragile all over

Got a card through the door this morning saying "we tried to deliver but no-one was in".
2 minutes later an email saying "we tried to deliver at 8.58am but no-one was in"...

Trouble was, i WAS in and thought i heard the letterbox so came through to find the card on the floor and no-one in sight outside!
Tried phoning the number listed but only get an Automated system which isn't much use when i NEED my parcel today!

Can't find a direct contact number for Customer Services and this seems to be the only way to get someone to respond!

Basically, not good enough!

Since when did a driver not knock loudly to announce a delivery?
Why couldn't they have left it next door with a neighbour?
Why couldn't it have been left in a safe place?

ALL OF THESE OPTIONS WERE AVAILABLE!

Last but not least, there is NO information filled out on the Card such as Drivers Name, Date or Time!

Just NOT GOOD ENOUGH!

Don't ever use these they're diabolical
I had a failed delivery yesterday so arranged for them to re deliver today and they sent me a message saying they didn't leave my parcel as no one was there to sign for it and they left my calling card at an industrial unit ( clearly can see on the photo it's not a house ) absolute idiots they are