Interlinkexpress 

on 17.11/16 we dispatched two parcels to the same address loaded with Harley Davidson parts, one arrived the other did not. Now this parcel is 1800mmx500mmx300mm the size of a large person !! Despite MANY calls no one has had the decency to call back but they did credit us £60 !!!!! Now the parcel was clearly marked with branding and its not the first problem we have had, now does someone have our parcel ? think its time to look for a new Courier that cares. Merry Christmas Interlink

Parcel was due on the Tuesday. Tracking system said delivery attempted. But no one was on yet had been in all day rang them and found out he tried delivering to the wrong location after being on hold for 40mins rearranged for Wednesday wrong location again rang twice and was told they couldn't get hold of the driver. Absolute waste of time and then to top it off the location pictures were of the floor paying for next day delivery for absolutely nothing.

We occupy three business units 39, 40 and 41. Because these are business units they are occupied weekdays 8.30 to 6pm. We have bells for each individual unit set out closely on a brass name plate. The address given to the Courier was number 39 which is manned most of the time occasionally vacant at lunchtime.
Apparently Interlink made an attempt to deliver on Friday 9 December, they did not leave a card in the letterbox which they claim to have done. There were people in this unit during normal opening hours. Interlink made subsequent attempts to delivery on Monday 12th, Wednesday 14th and on Thursday 15th, according to interlinks own log the parcel was refused. This would never happen, we arranged for another delivery on 20 December which again it never materialised. In desperation on 21 December we collected the consignment from Interlinks depot.
This is a deplorable record and makes no operating sense whatsoever particularly as Interlink never left any cards in our letterbox nor troubled to telephone.

As advised by their text message, I rearranged a delivery to the next day and got a solid confirmation by text and email telling me that it would arrive the next day.

Either that system is just for show, or the driver is terribly trained (or both), but the package comes on the original day anyway, is delivered elsewhere (who is now out) and worst of all is done so without even a calling card.

When I place orders online, I pray that the retailer doesn't deliver by Interlink.

So there is no cars in the drive, no TV on in the front room and I'm in the kitchen washing up when all of a sudden a delivery van pulls up in the drive.
What do you expect to happen? If drive away without knocking and inform the system that a delivery was attempted was your answer thenot your spot on.
Interlink also provide an image as to where they left your calling card but I could not even recognise where the picture had been taken, as if the driver took a photo out his window into the sky or something but it's clear it's not my house or drive way. Every bad rating on here is followed up with an apology yet they realise how bad their trust pilot rating is, they even tried to have my review taken down.

How this company still operates is beggar's belief. They need to have more control of their couriers and when a parcel is "so called" delivered and signed for, it shouldn't be a matter of..."oh it might be next door we aren't sure, but if it's not there take it up with the supplier!"

Just terrible. Collection booked for Fri....no-one showed up. Collection rebooked for the Mon....no-one showed up. Called up on Tues
(at a cost of over £2 on the 0844 number) and requested collection later that day. Operator (utterly lackadaisical) said it was all done and collection would happen later on Tues. After I hung up received an email confirming collection would be on Weds!! Called back again (at further expense) to change booking day to Tues, but operator was unable to trace the collection.

If anyone is reading this who wants a good reliable courier service - do yourself a HUGE favour and DO NOT use Interlink Express (years ago they were good but no longer)

I just recieved a txt message to say my parcel could not be delivered as there was no one available yo take the delivery. Even thought i am sitting indoors in my pyjamas drinking a cup of tea. This company lies!

Came late- a bit annoying as I rushed back from work to be there at the beginning of the 1 hour window. Even worse, when they did turn up, I was waving in front of the driver so he could see me and I received a text as I was doing this saying something to the effect that I wasn't in when the parcel was being delivered. Even though I could see the driver walk the wrong direction and that I went outside to make sure he didn't miss me.

If Interlink are claiming to deliver to peoples address can you at least make a half attempt at finding the property before you declare they are out.

Appalling service. If your drivers have no idea where they are delivering, we have this thing called the internet, or they could have just called me which I tried to write in the notes as I know that Interlink are notoriously bad.

The better choice is to use another firm

I Was told that I singed for my item when I was working that day, after a few days of ringing and emailing I was told it was delivered to number 9 and that the driver had been back round to speak to them, the driver said that my neighbour told them that they bought the parcel round to me. I went round to my neighbours and they knew nothing about this and the driver had never been round. So I got back in touch and was advised to get the retailer to make a claim, but when the retailer rang up to make the claim they were told I have the item! And this has happend on several occasion, I'm told 1 thing and the retailer is told different! It has been nearly 4 weeks now and I still do not have my item! I suffer from stress and this is making me ill

Got an email from them saying "Sorry we missed you" when they never even attempted to make the delivery. How do I know this? Because I was in. Furthermore when clicking the link on the email to visit their website, the website tells me they left a calling card. Wrong again. No card.

Interlink - a word of advice. If you're going to run a business based on lies, then make them believeable.

Retailers - PLEASE DO NOT USE THIS COMPANY. ALL THEY ARE DOING FOR YOU IS RUINING YOUR BRAND THROUGH SHODDY SERVICE AND LIES.

Arranged for parcel to be delivered to Martins Stores this was ignored and now told unable to find us. DPD found our address no problem just before we went out.

As yet no one has replied to Facebook, Twitter or e-mails others we have had problems with in the past have at least tried to sort things out.
I have had a reply, claiming they couldn't find us but ignoring the alternative delivery I had changed the delivery to.
They also claim we were phoned, not true no phone call listed while we were out not least as they do not have our phone number!

Its here and I am now told no delivery was tried yesterday, no phone call made there made, "there were delays". Don't tell anyone the truth when lies will do!

I was emailed early morning to tell me the 1 hour time slot my parcel would be delivered which I wasn't expecting it arrived in the slot the driver Mark was very polite
Can't fault the service

7 texts generally contradictory, about the same number of emails and still am without my parcel and have to collect it even though I was actually here when the driver allegedly tried. No calling card although was told there was one. Instead a picture of what I can only describe as the night sky (this is where my calling card is supposedly). Am aware the pressure put on drivers so don't really blame them either, rather you as an organisation putting profit before customers and your own staff, sending nonsensical emails and texts giving customers the illusion of control. Avoid like the plague.

I purchased an item from Safe.co.uk and paid extra for a Saturday delivery, which is today. This morning I got a text to say my parcel will be delivered between 6:00 and 17:00 (not the 1 hour time slot I was told by Safe.co.uk). And I've waited all day for this delivery. However, at exactly 17:00, I got a text to say that my parcel couldn't be delivered as there was no one home to sign for it and that a calling card had been left. This is a BIG LIE as I have been home all day and can't find any calling card.

To chase this up, I've tried to call the number stated within the text but it was an automated number; I couldn't speak to any one.

This is very frustrating as I have put all my plans for today aside to take this delivery.

Is anyone able to help?

I tried several times to contact INTERLINK about this both shipping that was a FRAUD and I want to have my money back and no one from INTERLINK has replay my email. I am thinking that the fraudsters has used INTERLINK for some reason. PLEASE REPLAY MY EMAILS INTERLINK.

I honestly wish I could give them ZERO stars!

I am yet to receive my parcel this evening. Could I please have a number to contact so I can speak to a manager because this is getting ridiculous now. I did not receive a text message providing me with my one hour window time slot. I need to speak to someone on the phone about this because I have been left in the dark about where my parcel is. This is no longer an error but purely a case of negligence and inconsideration.

I don’t know who else will respond to this email. But please whoever it is, I would appreciate it if my parcel was to be delivered on time exactly when it is supposed to and for us to stop going round in circles. This is highly unprofessional and I will definitely be keeping a record of this to file a complaint and would hope to never have to encounter with Interlink Express ever again.
Again, I would prefer to speak to someone on the phone and not have to go back and forth via email.

Hopefully by posting this here you can resolve this!

Get your deliveries correct and please do not lie to customers.

Kind regards,

Jennifer

Ordered a camera for my son as part of his Christmas-store I ordered from stated 2-4 working days for delivery-fair enough.
Contacted the store yesterday after camera still not arrived,they got back to me today stating that they checked the status of the delivery and that it had been signed by someone with my surname and delivered at 1635hrs last Friday.Well I don't know where it was delivered to as both myself,wife and 2 kids were all at home at that time last Friday as I finish early every Friday afternoon.
The store I ordered from have been very apologetic but I can't blame them,the fault is with Interlink,who apparently have started an investigation to get more information from the driver as to where exactly he delivered the package.A strongly worded email has been sent to Interlink regarding this issue as well.
I expect to hear by Monday or Tuesday at the very latest.
Just a shame I can't give zero stars
Update 17/12/16
5 working days now passed-and after an "investigation" where the driver apparently returned to where he "delivered " and had the package signed for we are no further forward-still no package and no further information from Interlink.
The retailer I bought the item from has been magnificent-so much so that they have sent another item yesterday by Royal Mail at my request at no charge.

I was delighted to receive a text and an email telling me that my parcel would be delivered the following day, Friday. Friday am I received an email and a text telling me that delivery would be between 10:45 and 11:45. I watched and waited. At 11:45 I checked tracking online to find that the parcel could not be delivered and the reason was that the driver could not find my address or gain access. No text. No Email.. I rang the office they told me that actually the lorry had broken down and delivery would be on Monday. I asked about Saturday or Sunday deliveries and was told that these were an extra charge.... no offer to deliver to make up for their failure to deliver today. But if I wanted to collect the parcel was already back at the depot.... I was thinking it never left and Interlink would just prefer you to collect from them and save them from having to deliver what they have been paid to deliver. But then they came through and delivered at 14:35. Very personable delivery guy said the gearbox had gone on the van and they had to make other arrangements. Happy again.