Internet Gardener 

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Rated 5 out of 5 stars

Brought a pair of neoprene shoes for gardening for the father in laws birthday, and he loved them. Thanks Worth the money. Comfy and warm. Fast delivery

Rated 5 out of 5 stars

We bought our 8 seat rattan dining set almost 9 years ago. We were absolutely delighted when it arrived the quality was amazing. Always a little worried when buying something so big off the internet,... See more

Rated 5 out of 5 stars

OMG I bought the double driveway gate 7ft for £180 from IInternet Gardener. Delivered on time and the quality of these gates was unbelievable really good quality heavy steel. Looks very expensive. Hi... See more

Rated 3 out of 5 stars

I purchased a Lutyen Bramble crest bench online for £286.74 (with discount code), bench arrived but i thought it was the larger one i had been sent, when looking online i noticed the same bench sellin... See more

Company replied

Company details

  1. Garden Furniture Shop
  2. Garden Building Supplier
  3. Garden Center
  4. Grill Store

Written by the company

Internet Gardener is an award-winning retailer that’s home to one of the largest online selections of garden furniture in the UK, helping homeowners transform their outdoor spaces since 2006.


Contact info

All reviews

(5,313)

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Rated 2 out of 5 stars

Well I clicked onto the web site and a…

Well I clicked onto the web site and a black parasol on sale £199 reduced by £300 from £499.
Great so I clicked onto the link and it shows two colours black and sand. The black is the bolder photo and shows reduced by £300 from £499 now £299. So I gave them a call and it’s a mistake. It’s the sand one reduced to £199 but it’s the black one in the original photo not the sand one. Not impressed at all.

September 16, 2019
Unprompted review
Internet Gardener logo

Reply from Internet Gardener

Good Afternoon, thank you for taking your time to leave feedback, i apologise this was an error on the website, we thank you for bringing this to our attention, it has now been removed from the website to stop further confusion.
Team IG

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Rated 1 out of 5 stars

VERY POOR CUSTOMER SERVICE .

We purchased a parasol in August. We noticed one of the LED strip lights were not working and we contacted customer service and they came back with they were very busy so we sent an email. We have now spoken with them 3 weeks ago and emailed last week again. Still waiting for a reply ( 14/9/19) on the phone to customer service now 15 mins and they have just cut me off. Buyer beware as their customer service is very poor if you get the problem

September 14, 2019
Unprompted review
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Reply from Internet Gardener

Hi Graham, thank you for your time on the phone and apologies this hadn't been sorted much sooner, as discussed, we have raised a new order for a replacment parasol which will be with you tomorrow and for all the issues, please keep the other parasol as a spare.
Thanks. Team IG

Rated 5 out of 5 stars

Delivery was very quick

Delivery was very quick. The product itself is excellent quality and I particularly liked the hook and loop for securing the cover around the legs of the sofa without having to lift it up. So far so good at withstanding the rain.

September 10, 2019
Unprompted review
Rated 5 out of 5 stars

Life Outdoor Timber Range Garden Suite.

Life Outdoor Timber Range Garden Suite.
Great Internet purchasing experience .
Items arrived on time , all goods where present and correct.
Thanks again to you(Lee) and all your team for all your communications , level of professionalism , customer care and great pricing .
Online shopping as it should be 👍
Thomas

September 10, 2019
Unprompted review
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Rated 4 out of 5 stars

Ordered a wonderful rattan bar garden…

Ordered a wonderful rattan bar garden set great service really helpful sales staff and prompt delivery. Then tried to order 2 more bar chairs which turned into a bit of a nightmare,wrong ones sent and proved very difficult to get the correct chairs despite numerous phone calls and emails until I had the fortunate luck of dealing with Klaudia Chechova who then dealt with the problem in a very professional manner!

September 9, 2019
Unprompted review
Rated 5 out of 5 stars

Arrived when promised

Arrived when promised - quick and simply done!

September 8, 2019
Unprompted review
Internet Gardener logo

Reply from Internet Gardener

Hi gcab,

This is the service we strive to offer, thanks for the positive review. If we can assist in any way in the future our team are here to help.

Kind Regards

Team IG

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Rated 1 out of 5 stars

Will take money for goods not in stock. Be careful.

Took my money when goods were not available. Be very careful and make sure you use PayPal or some other payment system to stand a chance of getting your money back.

September 8, 2019
Unprompted review
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Reply from Internet Gardener

Hello Vlasta,
I'm sorry for the stock issue with your cover. These were scheduled to arrive into our warehouse however there has been a delay from our supplier and there isn't an alternate option for this product. Our team were in touch to advise of this and the full refund has been processed yesterday as requested.
If we can help in any way or if you would like to back order the cover please do get in touch and we can arrange this for you.

Kind Regards - Team IG

Rated 5 out of 5 stars

Excellent service 👍

September 7, 2019
Unprompted review
Internet Gardener logo

Reply from Internet Gardener

Hi Denis,

Thanks for the thumbs up on our service and for taking the time to review us.

Team IG

Rated 1 out of 5 stars

Did not honour the advertised price.

I saw a favourable price on the internet advertising an item I required. I telephoned the company to check the price and was told by the rep of the company she would need to check with her boss. Upon her return she told me that it was a human error and I could not have the item at the price advertised. I pointed out that in the Sale of Goods Act they should honour their error and the projected sale should be allowed. I was told that they could decline this (in their small print apparently).
Very disappointed with their sales attitude.

September 6, 2019
Unprompted review
Internet Gardener logo

Reply from Internet Gardener

Good Evening, thank you for your time on the phone, following on from our conversation the listing you are reffering to is actually correct as this is for a 6 seat set, not an 8 seat which you are looking to purchase, apologies for any confusion. Thanks Samantha

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