Internet Gardener 

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Rated 5 out of 5 stars

Brought a pair of neoprene shoes for gardening for the father in laws birthday, and he loved them. Thanks Worth the money. Comfy and warm. Fast delivery

Rated 5 out of 5 stars

We bought our 8 seat rattan dining set almost 9 years ago. We were absolutely delighted when it arrived the quality was amazing. Always a little worried when buying something so big off the internet,... See more

Rated 5 out of 5 stars

OMG I bought the double driveway gate 7ft for £180 from IInternet Gardener. Delivered on time and the quality of these gates was unbelievable really good quality heavy steel. Looks very expensive. Hi... See more

Rated 3 out of 5 stars

I purchased a Lutyen Bramble crest bench online for £286.74 (with discount code), bench arrived but i thought it was the larger one i had been sent, when looking online i noticed the same bench sellin... See more

Company replied

Company details

  1. Garden Furniture Shop
  2. Garden Building Supplier
  3. Garden Center
  4. Grill Store

Written by the company

Internet Gardener is an award-winning retailer that’s home to one of the largest online selections of garden furniture in the UK, helping homeowners transform their outdoor spaces since 2006.


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(5,313)

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Rated 1 out of 5 stars

Money taken for items they do not have in stock

I ordered 2 items from their website at the end of August. The money was taken straight away after which I then received an email saying that they did not have the stock and I would have to wait until the end of September to receive the items. Come the middle of October, one item is missing in the post. Following multiple phone calls I am no closer to receiving this item. This company fails to update customers but very quickly takes money for items they do not have. Apparently, having an up-to-date stock list is far too difficult for them. During one of my calls chasing up the lost item, I asked when I would receive the second half of the order. I was then informed that there was another 6 week delay! Waiting until November when they took the money in August is disgraceful. I would avoid at all costs - you have to chase constantly, when they state that they will keep you updated they do not.

October 15, 2019
Unprompted review
Rated 1 out of 5 stars

Extremely poor service

Placed an order on the 7th, rang next day to find out the delivery day. They couldn't find the order even though I had received a receipt for the money paid. Was told that the shoes were in stock but not the boots but they would be with them on Wednesday and was it ok to delivery both items on Thursday. I agreed to this. Then I was told the boots wouldn't be with them until Friday. So I asked that the shoes be delivered, so fed up with the service I cancelled the boot order. Wasn't sure if I would ever get them to be honest. Got confirmation that the shoes would be delivered next day (Thursday) it's Saturday I still don't have the shoes or a refund on the boots. Don't use this company they are taking money without having things in stock, not fulfilling delivery promises and not refunding money. If they can't deliver a pair of shoes and boots I dread to think how they manage to deliver bigger items.

October 12, 2019
Unprompted review
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Reply from Internet Gardener

Hi Sally, i'm so sorry for your order not arriving on Thursday. As per the tracking just emailed over to you directly, the order left our warehouse on Wednesday as advised however it appears to have not moved from your local Hermes courier depot. We will be in touch directly with an update as this is not acceptable and please rest assured we will resolve your delivery asap.
Kind Regards
Team IG

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Rated 5 out of 5 stars

Overall Extremely Happy!

Purchased a Cantilever Parasol recently (which I might add was priced at nearly £200 off of the RRP as well as substantially cheaper than anyone else's so called "deals"!)

Bit of a mix up over the inclusion of a cover with the order though, so I requested that one be sent out free of any Postage & Package charges.

Instead I was sent one totally free of charge "for the inconvenience"!

These people not only offer products at great prices, but certainly know the meaning of "customer care" when it comes to correcting any mistakes (albeit an extremely minor one!)

Totally happy with my purchase and the levels of customer service received, and will certainly use them again, as well as having no hesitation in recommending them to anyone.

Thank you so much InternetGardener!

October 7, 2019
Unprompted review
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Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. easy to use website and yes they have the stock and pretty much next day delivery. Great competitive prices too

September 30, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, very good customer service and covers are just what we wanted, good quality and very waterproof.

September 26, 2019
Unprompted review
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