Recently created an account after being fed up on Fidelity's charges for an ETF in an ISA. IE is so fast and simple to create an ISA, move an existing ISA and transfer money from my bank, then creat... See more

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About InvestEngine
Written by the company
InvestEngine is an award-winning investment provider that offers unbeatable value, boundless choice, and powerful automation for your investing.
Why Choose InvestEngine?
- (Very) Low Cost: No fees for DIY portfolios.
- Innovative Investing: Features like Fractional ETF Investing, Smart Portfolio Top-Ups, and AutoInvest.
- Expert Recognition: Highly rated by the industry.
- Flexible Investing: Start with just £100, top up from £1.
- Safe and Trusted: FCA regulated and FSCS protected.
Investment Options
- DIY Portfolios: Commission-free investing with full control.
Our Products
- ISA: Invest up to £20,000 a year tax-free.
- GIA: A flexible way to invest from £100.
- Business Investing: Grow your company's surplus cash.
- SIPP: Tax-efficient pension investing up to £60,000 a year.
InvestEngine delivers unrivalled value and innovation for your investing. No buying or selling fees on hundreds of exchange-traded funds (ETFs) from iShares, Vanguard, and other leading brands. With robust tools for automating, diversifying, and analysing your portfolio, it's all you need to grow your wealth.
As with all investing, your capital is at risk.
Contact info
57 Great Suffolk Street, SE1 0BB, London, United Kingdom
- support@investengine.com
- www.investengine.com
Asks customers to review
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Replied to 78% of negative reviews
Typically replies within 1 week
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Very easy to use as a beginner…
Very easy to use as a beginner investor.Good choice of ETFs
A SIPPing Mistake!
I transferred a SIPP into InvestEngine, but decided to go with another provider for personal reasons and closed my IE account down. I naturally assumed the SIPP transfer would cancel due to being no account for it go too.
I was wrong and it had left my old provider and was now sat with Invest Engine. I decided to get in touch with Invest Engine and ask them to forward onto my new SIPP provider.
I dealt with Sebastian who was excellent from beginning to end with my matter. He not only found my money and account details (even though now closed), but he was quick to re-open the account after I had provided the same account details and ID verification I used to open the account.
I was kept informed at every stage and I cannot thank Sebastian enough, it was my rather large mistake and not once did I feel that I was kept in the dark about my account and it's current progress.
Would definitely recommend the Customer Support staff for being so helpful and pleased everything was sorted so effortlessly.
Excellent app for managing investments
Excellent app for managing investments. Easy user interface
Fairly straightforward platform and app…
Fairly straightforward platform and app - no issues so far.
Great platform for passive investors…
Great platform for passive investors like myself. I use it for both ISA and SIPP accounts. Easy to auto invest, easy to search and filter funds and get all the important information.
Super easy and intuitive app
Great Investment Options
Very good investment options and good value for money. Had some issues with my recurring payments but other than that, no issues at all!
The product is ok, but ... the support is not
The product is ok, but all the interactions with support are absolutely terrible, in particular if you have multiple accounts.
That is a deal breaker for me.
Investing in an ISA is very easy
Investing in an ISA is very easy. Buying from a huge range of ETFs is made easy with online guides to help you do it. If you need assistance its readily available too. To top it all its a very low cost investment method.
Just do it.
Cheapest way to invest as no platform…
Cheapest way to invest as no platform charges at all. All you have to pay is the fund TER. If passive investing why pay when you can do it for free here.
Incredibly clunky and slow app compared…
Incredibly clunky and slow app compared with trading 212. You can’t place two orders at the same time, orders take ages to be executed, the pricing update is always massively delayed which is chaotic.
I have been attempting to contact them…
I have been attempting to contact them for 2 weeks with multiple requests and no responses. 2 factor authentication was enabled on my account without my consent and the verification emails never come through. I am currently not able to log in and they have a significant amount of my money.
My experience so far …
Dividends not paid on time I had a trade placed that was not carried customer service could really be improved when dealing with a problem.
Instead of a generic email.
No customer service at all
Impossible to get hold of been emailing them for days and days and they will not reply very frustrating and unprofessional
Generally excellent
Generally excellent. But it proved a rather difficult to establish a person to person channel of communication so we decided to go elsewhere.
Woeful customer service
Woeful customer service. Going to transfer Stocks ISA to Trading 212. No one replies ever... No phone number to contact anyone, which for a finance company, is ridiculous. So easy to hide behind emails and ignore them.
Really easy to use app
Really easy to use app, love the interface very easy to learn, such low fees for the S&P great app. Used it for 3 years now very grateful.
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