InvestEngine Reviews 

easy to use App, low/free fees.

Terrible, non-existent customer support, emailed over a week ago with no response still regarding my SIPP account. Seems to be the case on their form with other users too. Trades also take about 2-3 days to go through, and on top of that, you can't even get in contact with them to transfer your portfolio out of their platform. Avoid at all costs

Good:
The platform and app are easy to navigate and use.

I do like the autoinvest feature, when set up I don't even have to check my portfolio which is best for long term investor, I just transfer cash in and that's it.

For what I use it for, everything is completely free. Many people still don't realise even seemingly small fees can compound into tens or hundreds of thousands of pounds lost over a lifetime. Minimizing costs is crucial, so being free is a big plus.

Bad:
The customer support is bad, very bad. It doesn't matter how urgent your issue is or how long it has been dragging on you are left in the dark with zero updates or meaningful help. You just have to pray that you never encounter a problem that requires human intervention. There's a perpetual "We are experiencing a higher than normal volume" but when that goes on forever surely that becomes the normal volume and you need to hire more customer service agents?

Improvements and innovation seems to be even slower than the support.

Their financials as a company are in the toilet. Not uncommon for an early fintech company but don't see how this is going to be turned around on current trajectory.

The speed of trades and cash settlement is too long. Waiting 2 days for cash deposit to settle, then trade executed on the 3rd day, then 2 more days for the trade to settle is just too long. I'm not a day trader so I can deal with that but the volatility in todays market means this could potentially put you out of pocket.

They use TrueLayer as a third party payment processor, this has been given as the cause for some peoples delays in cash transfers.

Overall:
Concerns over the future of the company, and the impression that there are a total of about 4 part-time people who work at IE, make someone who is looking for a long term home for long term investments start to think twice.
Many other platforms are offering free or very low cost trading and I feel IE is starting to fall behind.
Check the IE forums for many users concerns, most of which are unaddressed or with a generic response that doesn't reassure anyone.

9 or 10 emails since early morning and zero reply. Easier to contact the dead. I was going to transfer my isa and invest pension lump sum. Communication is key. Today was my only free day. Nightmare. If you never need to contact them it’s a good investment site. If you do need to communicate don’t bother

Isa transfer out from cash is so sluggish.
Money was sat in cleared cash on date of request. The timeframe is UP TO 4 weeks depending on complexity in ISA rules. This should not mean you will take 4 weeks to action the transfer.
Second chasing message today after my first went unanswered.
Poor when compared to other companies. Indeed, I did another transfer from a direct competitor on the same date and that completed inside a week.
Get a grip and stop holding onto my money for no other reason than you are earning interest on it in the interim.

For some reason, transactions take forever to settle, let it be buy, sell, deposit, withadrawal. Horrible.

I requested an ISA transfer back in April and still waiting for it to be completed. Extremely lack of communication.

Raised a query regarding a bonus and, although the bonus got paid (thanks), again, no communicatiom whatsoever and I find out when I logged in.

Is that difficult to communicate effectively?

The 3 stars is because they are cheap but that's about it. Customer service is way more important than cost.

I have been having issues logging into my account, i emailed the customer service, dead silence. I need someone to reach back to me ASAP before i take this issue to the Financial Ombudsman.

Best tool for passive investors, no fees, simple although initially getting your head round it can be a little complex

Very easy to use, set up monthly payment and invest.

Super easy to use, never had any issues and always happy with the service provided

The app is really easy to use, and the service I’ve received up until now has been really good. Tanya supported with the transfer of a Cash ISA for me whereby my old provider was putting unnecessary barriers up, and she resolved this for me.

I'm finding this app very useful for long-term investment and there's lots of options. really pleased. thank you

Excellent service and good easy to use product platform.

I did an ISA transfer to Invest Engine In-specie and it literally took about 4-5 days. Very impressive 👍

I’ve had an excellent experience with InvestEngine investment platform so far. There is an assortment of ETF’s for SIPP, Stocks and Shares ISA and general investment and the app’s user interface is pretty straightforward to set up. Savings plan which sets a direct debit or a recurring sweeping payment , depending on the bank. It’s a good and simple platform for entry level set and forget investors. I’ve only dropped one star for the reasons below: 1)unlike many platforms, there is no interest gained from any uninvested portfolio cash and 2) customer support: in my experience,after the initial AI assisted response,it takes a while for a real person to get back to any customer queries sometimes very delayed . I also have slight worries reading some of the comments on their own customer engagement portal that they’ve had so much of difficulties with ISA transfers and SIPP drawdowns .Due to this , I still need to have more time to decide whether I will keep using this platform or perhaps transfer to other likewise commission and fee free platforms to hold my future money. I will however recommend investors to give InvestEngine platform a try for the reasons I mentioned above.

Really easy to use with great ETFs
Clear concise and well balanced portfolio

Done a one off transfer that was meant for the only account opened with InvestEngine that was a stocks and shares ISA and by surprise the amount ended up into a new opened account as cash, far away from being hold of cash into the ISA account. I wouldn’t recommend for holding anything in cash.

The best and easiest to use investing ETF broker I have ever used, and I highly recommend it to everyone.