I've been using iObit products for a few years now and although they are a bit too pushy with their products, they have offered good service. Read well what you download, uncheck boxes when n... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
For now, I will rate the AdvancedSystemCare from Iobit at 4 stars. Only 4 stars because Iobit likes to add other apps to the initial download, and if you're not paying attention, you won't reali... See more
Company replied
I have had a few issues crop up with ASC Pro 19, and the IObit Tech Team has been wonderful in finding solutions for them with very quick replies to my emails, giving info back & forth over the few we... See more
Company replied
IObit Driver Booster, as well as their other tools, are very good at doing what they advertise. No overreaches, leaves me with a fully functional system every time. I use the backup/restore fea... See more
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Company details
- #205 of 355 best companies in Software Company
- #44 of 61 best companies in Computer Accessories Store
Written by the company
For over two decades, IObit has been dedicated to a single mission: making the digital world faster, safer, and completely hassle-free for everyone. Through industry-leading software like Advanced SystemCare, Driver Booster, and IObit Uninstaller, IObit keeps millions of home and business PCs running as effortlessly as the day they were unboxed. With a professional team always ready to assist, IObit values every user's voice as a vital driver for improvement. Together with Trustpilot, IObit actively listens to the community's feedback, embraces user experiences, and continuously refines its products. IObit doesn't just build utility tools—it builds trust, one user at a time.
60 Days Money Back Guarantee
Try it RISK FREE - Love the results, or get your money back.
Take a full 60 days to experience a faster, cleaner, and safer PC at home or in the office. If you aren't completely satisfied with the results, we will refund your purchase—no hassle, no questions asked.
Contact info
United States
- tickets@iobit.com
- www.iobit.com
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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TOO MANY ADVERTISEMENTS AS…
TOO MANY ADVERTISEMENTS AS NOTIFICATIONS OF WINDOWS WHILE THEIR SOFTWARE IS INSTALLED IN WINDOWS!!!
December 4, 2025
Unprompted review
Reply from IObit
Hi, sorry for any inconvenience it caused to you. As the holiday season is approaching, we are running many campaigns that offer the best price throughout the whole year. Thus we want all users won't miss the great offers. Of course, we will convey your concern to our product manager and marketing team.
If any questions or suggestions while using our programs, please feel free to submit a feedback from the Feedback entrance on the program or contact us via support@iobit.com (generally speaking, it's not recommended to share the detailed order information here since it's a public platform).
User experience and satisfaction is highly significant to us. We’ll improve our product and service continuously for your better user experience.
They just keep taking money
I used their product many years ago (10 or more), it was okay but not great I have found better. But they are impossible to get out of your bank accounts and Paypal. They just keep deducting money and I don't seem to be able to stop them through Paypal's automated systems.
My advice is do not go near them in the first place.
December 4, 2025
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
About the auto-renew order issue, actually there should be an option to disable it or keep it when placing the original order. Kindly please contact us directly via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about your order thus we can better assist you. Generally speaking, it's not recommended to share the detailed order information here since it's a public platform, and the contact info may be automatically hidden by the platform.
We appreciate your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
Although the consultation was conducted…
Although the consultation was conducted in English via chat, it quickly achieved the desired result. Therefore, I can highly recommend it.
November 29, 2025
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us directly via the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
I appreciate the concerns that many…
I appreciate the concerns that many have had accessing support for this software as I have in the past as well. Plus many times I have had issues with the software itself. However, as a long term user (since 2012) I find that the software has year-over-year become better and better. I recently upgraded again for 3 years and found it easy to do so with tech support (not using any of the many vendors they have).
November 28, 2025
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us directly via the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
Enough!!!
In 2022, their Smart Defrag product damaged one of my hard drives while it was running. They didn't care. They told me it wasn't their fault. In 2023, Malware Fighter damaged my installed software. In 2024, they extended my subscription, but charged me 20 euros more. In 2025, I bought one-year licenses in the summer, and now when I entered them, it shows that they cut 140 days from the total purchased. That was the last time I made the mistake of buying anything from them. Given how unreliable and uncaring they have been, I'd rather get their products for free from other websites!
November 28, 2025
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you?
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
doesnt detect all needed updates
iobit software updater says that everything is up to date, yet when using another program I get 9 different programs that need updates
November 26, 2025
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you?
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
Multiple orders for the same software…
I have become forgetful in my later years, and over the pasr two minths managed to place multiple orders for the same package of software. It took IOBIT only one day to get the refunds in place. Wonderful service! Thank you.
Marko
November 25, 2025
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us directly via the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
Frustrating as I like their software…
Frustrating as I like their software and have always renewed manually in the past for the best deals. If you accidentally forget to cancel the auto renewal it says you should get a 7-day warning that it is about to renew. I got mine this morning with a warning that there was 0 days to auto renewal which I picked up within minutes and I was charged whilst waiting for the access key to get to the website to stop it. Thanks for making my day today stressful, I'm hoping the refund request goes smoothly, I'll update here if it doesn't.
November 20, 2025
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
About the auto-renew order issue, actually there should be an option to disable it or keep it when placing the original order. Kindly please contact us directly via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about your order thus we can better assist you. Generally speaking, it's not recommended to share the detailed order information here since it's a public platform, and the contact info may be automatically hidden by the platform.
We appreciate your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
IObit8s reseller Issues
IObit markets through a reseller called Paddle. When I received a cancellation notice and wanted to understand why, I was unable to reach iObit except through Paddle. This reseller hides behind a poorly designed chatbot that took fifteen minutes answering questions it choose to ask while ignoring mine. When the issue finally arrived at iObit, they responded swiftly and effectively.
November 18, 2025
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you. Paddle is just our authorized order processing platform.
If you have any questions about your order or need any help while using our products, kindly please contact us directly via support@iobit.com, or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you?
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
Very Disappointed as a Paid PRO…
Very Disappointed as a Paid PRO Subscriber — Far Too Many Ads, Unwanted Installs, and No Respect for Users
Review:
I’m writing this as a paid PRO subscriber of several IObit products, and unfortunately my experience has been extremely disappointing. I expected professional, reliable software — instead I’ve dealt with constant interruptions and behavior that feels intrusive and disrespectful to the user.
Across multiple laptops and desktops, IObit programs repeatedly acted autonomously in ways I never requested. Pop-ups appear at random, ads continue even though I’m a paying customer, and the software is constantly pushing “suggestions” that feel more like aggressive marketing than useful features.
What bothered me most is that the software repeatedly tried to install additional IObit/iTop tools that I never asked for — such as iTop VPN, Software Updater, and iTop Easy Desktop. These installs felt pushy, unexpected, and went far beyond what I would consider normal behavior for premium utilities. As a user, I want control over what runs on my system, and this experience made me feel like the software was making decisions for me.
Instead of improving my system, the constant advertising, pop-ups, and forced recommendations made my devices feel more cluttered and disruptive. It’s frustrating, especially considering I’m paying for the “PRO” versions.
This review reflects my personal experience as a long-time customer, but based on what I’ve seen, I cannot recommend IObit or iTop software to anyone who values transparency, user control, and a clean, reliable system. I strongly suggest exploring alternative tools.
November 15, 2025
Unprompted review
Reply from IObit
Hi, sorry for any inconvenience it caused to you. As the holiday season is approaching, we are running many campaigns that offer the best price throughout the whole year. Thus we want all users won't miss the great offers. Of course, we will convey your concern to our product manager and marketing team.
About the iTop programs, we just want to recommend our great partner’s products to our customers. If you don’t need it, kindly please ignore and do not install. And we’ll convey your suggestions about such campaigns to our marketing team.
If any questions or suggestions while using our programs, please feel free to submit a feedback from the Feedback entrance on the program or contact us via support@iobit.com.
User experience and satisfaction is highly significant to us. We’ll improve our product and service continuously for your better user experience.
Avoid IObit software at any price, intrusive behaviour, UI hijacking, and questionable billing practices.
I recommend avoiding IObit products entirely. One of their programs showed a close to full-screen Black Friday pop-up that could not be closed, ignored Alt+F4 and Task Manager, and stayed locked on top of everything. It effectively took control of my PC. The only way to get rid of the pop-up was to click on the "casino" wheel. This is just not acceptable.
After uninstalling, I found background tasks still running, which is not acceptable for a system utility. I have reported this behaviour to Microsoft Security Intelligence as a Potentially Unwanted Application.
I have also received renewal reminders even though my current licenses still have several months left
Bottom line: this experience was bad enough that I would advise others to stay away. I have uninstalled all Iobit products.
November 15, 2025
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you?
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
The absolute worst and among the most…
The absolute worst and among the most degenerate software companies out there, with nothing but ill intent, their software serves no beneficial purpose to users or pc's whatsoever, its amazes me they even have customers when what they offer is the absolute lowest quality, just pure dogs*it, either collecting unimaginable amounts of data, telemetry, logs and heavy background tasks constantly running, which most likely includes a backdoor, as it acts beyond intrusive, it might as well be called a subscription based spyware.
November 10, 2025
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you?
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
Despite the really annoying pop ups and…
Despite the really annoying pop ups and the autorenewal on anything you buy (that you can turn off), I do find Advanced System Care a good product and have been using it for a few years
November 6, 2025
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us directly via the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
I have been charged a license renewal…
I have been charged a license renewal for a product that I no longer use. I have had extreme difficulty processing my request for refund.
I was able to have my refund processed in a timely basis.
October 30, 2025
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
About the auto-renew order issue, actually there should be an option to disable it or keep it when placing the original order. Kindly please contact us directly via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about your order thus we can better assist you. Generally speaking, it's not recommended to share the detailed order information here since it's a public platform, and the contact info may be automatically hidden by the platform.
We appreciate your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
IOBit - Not a company that I will buy from again.
A company that cannot help but to bundle software into their apps. A simple case of once bitten twice shy! It wouldnt be so bad if all the bundled software was CLEARLY identified so you could refuse it but its not. To me a company who trades in this fashion is not worth buying from.
September 17, 2025
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
About the bundle programs, we just want to recommend our great partner’s products to our customers. If you don’t need it, kindly please ignore and do not install. Of course we’ll convey your concern about such campaigns to our marketing team.
We appreciate your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
Nederlandse vragen worden niet beantwoord
Nadat ik een nogal ingewikkelde vraag had gesteld kreeg ik als antwoord:
At this moment, the standard support language for the 2Checkout online support system is English. Please resend your message written in English .
Hun reclame kan echter wel in het Nederlands. Zo kun je de boot ook afhouden.
October 25, 2025
Unprompted review
Reply from IObit
Hallo, onze excuses voor het ongemak. 2Checkout is ons orderverwerkingsplatform.
Kunt u contact met ons opnemen via support@iobit.com of via de feedbackpagina van het programma, of een online verzoek indienen en ons meer informatie geven over het probleem dat u bent tegengekomen, zodat we u beter kunnen helpen?
Bedankt voor uw begrip en geduld. Gebruikerservaring en tevredenheid zijn zeer belangrijk voor ons. We doen ons best om uw probleem op te lossen.
Ordered an IObit Pro Bundle via 2Checkout
Ordered an IObit Pro Bundle via 2Checkout. Once installed, each of the 4 products in the bundle told me to upgrade to Pro at an additional cost, even though I had ordered the Pro version, 2Checkout immediately said they were just the reseller and I should contact IObit directly. Despite sending two tickets, there is absolutely no response - no receipt confirmation, never mind a response to my query. Absolute waste of money - looks like a scam.
October 16, 2025
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you (generally speaking, it's not recommended to share the detailed order information here since it's a public platform)?
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
Very fast reply and they fixed it right…
Very fast reply and they fixed it right away. Better than most others support with speed and getting it done.
October 22, 2025
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us directly via the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
Embedded spam
The program works but is spoiled by pop up ads whenever you press a link, for more of their products. So bad that after only a day I uninstalled it, despite being in touch with their support. No problem getting in touch with them but it seems nothing will change despite their promises to improve, suggesting they know full well what the problem is, the extra business from all the spam must outweigh the need to fix things - a cynical response that has cost them my account. I would not recommend this outfit.
October 19, 2025
Unprompted review
Reply from IObit
Hi, sorry for any inconvenience it caused to you. As the holiday season is approaching, we are running many campaigns that offer the best price throughout the whole year. Thus we want all users won't miss the great offers. Of course, we will convey your concern to our product manager and marketing team.
If any questions or suggestions while using our programs, please feel free to submit a feedback from the Feedback entrance on the program or contact us via support@iobit.com (generally speaking, it's not recommended to share the detailed order information here since it's a public platform).
User experience and satisfaction is highly significant to us. We’ll improve our product and service continuously for your better user experience.
Finally customer service with understanding of stressed out people
Oct 20/25 I was having trouble with my computer. I purchased Advanced Care System but I was unable to receive the installation code. I sent a text to the customer support and October 21 I received the code with easy to follow instructions for installation. Customer service is extremely high for this company. They are very fast,curtious, and knowledgeable in dealing humainly with people who are under stress but happy to be finally given fair, understanding treatment. Thank you
October 21, 2025
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us directly via the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
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