Ordered 3 lock cylinders for upvc doors, price was good, info etc on site to make correct choice was good, varied range too. Needed order urgently, ordered late Friday night about 8:30pm. Order arrive... See more
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Review summary
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Reviews shaping this summary
Ordered old forge door furniture Arrived the following day - well packaged Excellent quality -fitted that night Whole experience smooth and stress free So 5 star from us, couldn’t fault it Thanks... See more
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Great service from this company and super quick delivery. I managed to source everything needed for a vintage Elfa metal basket trolley which I rescued from a skip...so that it's now running smoothly... See more
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I received the bedroom and bathroom door handles as promised the following working day. I was impressed with the quality of the satin nickel handles which even my carpenter commented on their appeara... See more
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Company details
- Hardware Store
- Business to Business Service
- Distribution Service
- Equipment Supplier
- Industrial Equipment Supplier
- Wholesaler
About IronmongeryDirect
Written by the company
As the UK’s leading online ironmongery specialist with over 50 years of trusted experience, we provide market-leading fast and reliable delivery, outstanding customer service, and an exceptional product range.
Reasons to Shop with us...
Written by the company
- Free Next Day Delivery
- Order by 9:00pm for next day delivery (4pm on Saturdays). Plus, it's FREE on all orders over £55 (ex VAT).
- Exceptional Product Range
- Specialist ironmongery range, with over 19,000 products in stock. Including exclusive brands, offering unbeatable value, with quality guaranteed.
- Outstanding Customer Service
- Our UK contact centre is open 6 days a week, with expert staff qualified by the Guild of Architectural Ironmongers.
Contact info
United Kingdom
- sales@ironmongerydirect.com
- www.ironmongerydirect.co.uk
4.5
Excellent
101K reviews
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This company invites their customers to review, whether positive or negative
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Reply from IronmongeryDirect
Good Afternoon
Thank you for taking the time to leave us a 5* review!
I am delighted to hear that you are happy with the service that you have recently received from us, our customer experience is so important to us and your feedback is very much appreciated.
As it is so great to hear you are so pleased with our service, please feel free to tell your friends and Family to get money off your next order.
Get 20% off for you and your friend, no minimum spend required
https://www.ironmongerydirect.co.uk/refer *
If you do require any assistance or if there is anything I can help you with, please do not hesitate to contact me.
We look forward to seeing you back ordering with us again soon.
Have a lovely day.
Kindest regards,
Deanna
Easy to find products on the website
Easy to find products on the website. Good communication about the delivery. Very happy with my drawer knobs.
August 8, 2026
Reply from IronmongeryDirect
We're so happy to hear that you found our website easy to navigate and that you were pleased with our communication regarding your delivery. We're especially glad you love your new drawer knobs!
Reply from IronmongeryDirect
We appreciate your fantastic 5-star review! We're so happy to hear that you love our product and that your delivery arrived so quickly.
Two Star worthy…
Gave two stars because I was doubled charged for a single item and you guys tried to deny it even whilst I produced evidence. I only got money owed to me back because I than was left with no choice but to inform you that I was going to ask my bank to reverse charge and that you guys should further investigate at which point low and behold you to have found my Second payment for the same item on the same day at the same time and you only then paid me back.. I will not be recommending any other customers to your website
August 15, 2026
Reply from IronmongeryDirect
Good Morning Nimar,
Thank you for taking the time to leave a review and share your feedback with us.
I am very sorry to hear about the issues you experienced with being charged twice for the same item, as well as the delays you experienced while we looked into this. This is certainly not the level of service that we expect for our customers.
I have looked into the matter and can see that when this was initially brought to our attention, we were unable to locate a second payment, with only one order showing as having been received by us. When we requested the card details to allow us to investigate this further, the incorrect card details were initially provided, which meant that we were unable to locate either payment at that stage.
Once we located the correct card details, we were able to locate one payment. When we checked again the following day, the second payment had come through to us, and we promptly processed a refund back to you.
We sincerely apologise for the inconvenience caused, as well as the frustration and delays you experienced in getting this resolved. I have raised this with our web team for further investigation. At present, it appears that the original payment may have timed out and subsequently been processed again, while the initial payment eventually worked its way through to us. However, this is no excuse for the experience you have had, and we take issues such as this very seriously.
Please be assured that we will ensure a thorough investigation is carried out to understand how this happened and help prevent a similar issue from occurring again.
We do very much appreciate you taking the time to provide your feedback. Our customers are very important to us, and feedback such as yours helps us to identify areas where we can improve the service we provide.
I do hope that, despite your experience on this occasion, we may have the opportunity to provide you with a better experience in the future.
If there is anyting further we can help you with, please do not hesitate to contact us on 0300 303 8821.
Kind regards,
Deanna
Easy to order and very quick delivery. Great Price.
Easy to order and very quick delivery. Good price and very well packaged.
August 15, 2026
Reply from IronmongeryDirect
We're so pleased to hear you found the ordering process easy, experienced quick delivery, and were happy with our pricing and packaging. Thank you for your wonderful feedback!
Reply from IronmongeryDirect
We appreciate your positive feedback! We're delighted to hear that you were pleased with both our products and service.
good price and very quick service
August 10, 2026
Reply from IronmongeryDirect
We appreciate your 5-star review! We're delighted to hear that you were pleased with our pricing and the speed of our service. Thank you for your feedback!
Reply from IronmongeryDirect
Good Afternoon
Thank you for taking the time to leave us a 5* review!
I am delighted to hear that you are happy with the service that you have recently received from us, our customer experience is so important to us and your feedback is very much appreciated.
As it is so great to hear you are so pleased with our service, please feel free to tell your friends and Family to get money off your next order.
Get 20% off for you and your friend, no minimum spend required
https://www.ironmongerydirect.co.uk/refer *
If you do require any assistance or if there is anything I can help you with, please do not hesitate to contact me.
We look forward to seeing you back ordering with us again soon.
Have a lovely day.
Kindest regards,
Deanna
Reply from IronmongeryDirect
We appreciate your positive feedback and 5-star review! We're delighted to hear that you were pleased with the timely delivery, great price, and quality of your items.
Always the first place I look these…
Always the first place I look these days. High quality, good prices and super quick delivery. Can't fault them.
August 15, 2026
Reply from IronmongeryDirect
We appreciate your positive feedback! We're so pleased to hear that you're happy with our high quality products, good prices, and super quick delivery.
Reply from IronmongeryDirect
We are so happy to hear you had such a positive experience with our company and our ironmongery! We truly appreciate your kind words.
Great service!
Items were exactly as described and arrived in good order earlier than expected. Perfect.
August 13, 2026
Reply from IronmongeryDirect
We're so pleased to hear that your items arrived in good order and even earlier than expected! Thank you for your positive feedback.
There website was easy to navigate
There website was easy to navigate. I placed an order and to my surprise it turned up the following day. You can't get better service than that
August 13, 2026
Reply from IronmongeryDirect
We're thrilled to hear that you found our website easy to navigate and that your order arrived so quickly! Providing efficient service is something we strive for, and we're delighted to know we met your expectations.
Perfect ironmongery let down by DPD.
The items from Ironmongery Direct were perfect. The process was let down by the courier, DPD.
I saw the DPD van pulling up and went to the door to receive my package. The DPD driver, Robin, did not come to my door. Instead, I found him facing away from the house putting the package beneath a bush. I suggested to him, '...or you could have tried the doorbell'. He waffled some nonsense about believing I was out though he hadn't tested that.
Ironmongery Direct needs to know what it isn't getting from the courier that you are paying.
August 14, 2026
Reply from IronmongeryDirect
We appreciate you taking the time to share your feedback regarding your recent delivery experience. We are pleased to hear that the items themselves met your expectations. We are concerned to learn about the issues you encountered with the courier service. We are actively reviewing our delivery partners' performance to ensure they uphold the high standards we expect. Your detailed account helps us in this process, and we will be addressing this matter with our courier to prevent similar occurrences in the future. We value your business and thank you for bringing this to our attention.
The product I ordered was as expected…
The product I ordered was as expected and delivered quickly.
August 7, 2026
Reply from IronmongeryDirect
We're so pleased to hear that the product you ordered met your expectations and was delivered quickly! Thank you for your positive feedback.
Excellent service
Excellent service
Answered a query quickly
Ordered on Friday delivered on Sunday
This was our first order with them and were eligible for a discount, hiccup with ordering and it was missed off, emailed them and have the discount on next order
Definitely would use again
August 14, 2026
Reply from IronmongeryDirect
We're delighted to hear about your excellent experience with our service and prompt delivery! We appreciate you highlighting our quick response to your query and are glad we could arrange the discount for your next order. We look forward to serving you again!
Good product, website needs fixing
My order was duplicated by accident, but the company dealt with it exceptionally well. I have reviewed the shelf brackets and they definitely go well with my kitchen shelf plan!
Thanks guys! Do look into your mobile Optimisation with Klarna payments, as there is no confirmation after being diverted back from Klarna to your site, and refreshing the page seemed to trigger another order:
Thanks for the reply, and I look forward to the refund 💫
August 14, 2026
Reply from IronmongeryDirect
Good Afternoon Rachel
Thank you for taking the time to leave a review for us today.
I am sorry to hear about your experience with your duplicated order and any confusion caused regarding the refund.
I have looked into the matter and can confirm that we have not refused to issue a refund. We have requested a return to sender with the courier, and the parcel is currently on its way back to us.
Once the parcel has been returned and booked back into our warehouse, a refund will be raised for you. I am sorry if this was not explained clearly when you contacted us, as I appreciate how frustrating it can be to be waiting for a refund without knowing exactly what is happening.
Please accept our apologies for the inconvenience caused. This is certainly not the level of service we aim to provide to our customers, and we appreciate your patience while the parcel makes its way back to us.
If there is anything further I can assist you with, please do not hesitate to contact me on 0300 303 8821.
Kind regards,
Deanna
This was my second order
This was my second order, although I was a set off door handles short I am still giving 5 stars, on contacting them the issue was sorted without picking the phone up. The handles arrived the next day, great communication and service can't fault them would definitely use again.
August 7, 2026
Reply from IronmongeryDirect
We sincerely appreciate you taking the time to share your positive experience with us. We are delighted to hear that we could swiftly resolve the missing item issue for you without any inconvenience. It's wonderful to know that our communication and service met your expectations, and we are truly grateful for your continued trust in us. We look forward to assisting you again in the future.
Love the cabinet handles. Great service
Love the cabinet handles I bought and match the cabinets well. They arrived really quickly. Great service.
August 14, 2026
Reply from IronmongeryDirect
We're so pleased to hear you love the cabinet handles and that they match your cabinets so well! It's wonderful to know they arrived quickly and that you experienced great service.
Thank you for the smooth experience
Thank you for the smooth experience
From my order to delivery
Very happy with my purchase
Great value
Gina
August 14, 2026
Reply from IronmongeryDirect
We're so happy to hear you had a smooth experience from order to delivery! It's wonderful that you're very happy with your purchase and found great value. Thank you for your positive feedback!
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