I SAW IT FIRST Reviews 

I used to shop very often with isawitfirst, especially in 2020-2021 and was happy with the whole delivery fees etc. Now, I’ve paid £7.99 for next day delivery and £4.99 for me to return it. I’m quite saddened to have paid this price during the cost of living crisis especially that I only kept ONE item out of the rest. I was not aware of this return fee and didn’t see it on the website until now unfortunately.

I truly like the service. Their prices are reasonable and they always have discount codes!

I found the site easy to navigate and the items fashionable and cool. There are always good discounts on and cheap delivery fees. The site keeps up with trends and has loads of options available. They regularly upload new cool pieces tailored to current seasonal styles.

I ordered some items from here which were not suitable. It is impossible to contact this company to return items. I ordered through an account but the order numbers do not show and it is impossible to send them back without an order number. The items are good as long as you don't need to exchange or refund, so beware.

Customer service was awful they replied a few times and then just completely cut contact with me! I received 1 item with a huge rip and 1 item was a completely different colour to what I ordered and no assistance to resolve this or send back! Cannot believe customer service would not assist. So disappointed, have ordered with them many times before so watch out!!

Ok the only thing good was price
Bad itchy quality
see through!
All the packaging came already ripped open and topped off with the wrong shoes! I will definitely not be buying again
no phone number to call for help
HOWEVER
great email service
quick reply

Should have trusted my instinct about this company: Automated systems mean it is impossible to speak to someone, even for the most simplest of reasons. No telephone contact is available, webchat gets stuck in an infinite loop, social media contact remains unanswered and
email response gets an automated reply which then cancels the case, so you are back to square one!

They are happy to take your money, but I never got my goods due to an error in their automated system. Hiding behind their systems as they do, means I also never got a refund. My recommendation: AVOID, AVOID, AVOID 'I Saw It First'

I don’t usually order online as I like my fit to be a certain way and am very picky with my clothes.. I gave this app a try, bought a gorgeous black dress - the quality was unbelievably amazing just as how seen in the picture perfect size and the best part was my delivery came within a day altho it said a week … I can’t recommend this app enough , definitely ordering more stuff from here

There prices are reasonable and they always have discount codes Cannot be any happier with them.
Customer service has been excellent. They were efficient and prompt all while solving my issue in a timely manner.

Im a regular at this shop but this experience has put me off future purchases, ordered a large haul by isawitfirst but through studio, received an email to say all the items I've ordered are delayed and there's no reason or even another delivery date been out forward , can't get in contact with anyone and nobody will reply to my messages. Appalling service.

Love thos shop aswel so much I could promote for uses if u needed me 2

I have been buying from I Saw It First since 2020 and I have never been disappointed with anything. Customer service has always been excellent and
the clothes quality is absolutely amazing, they don’t go tatty after a few washes like other brands. There prices are reasonable and they always have discount codes to use if the prices are too high for you or if you want to save some pennies in general. Cannot be any happier with them

Terrible customer service trying to send back a parcel paid 4.99 to return still no QR code sent to me after a week sent email after email no communication what so ever will have to send back threw the post office now which will cost me another 4.00 never buying again from this company

Wish I read recent reviews here before making a purchase but I had purchase previously with no issues - didn’t realise the company was sold last year. HORRENDOUS customer services! Only have an automated system which takes you round in circles asking for name then address then if you made the order… when you select “yes”, it starts asking you same questions again and just keep going. Paid £4.99 for postage and now £4.99 to return even though I’m returning because the description did not match!! Will state “co-ord” when really it’s just one part of the co-ord! Disgraceful company.

AWFUL customer service. False advertisement. AVOID THIS COMPANY, not only £4.99 to deliver, £4.99 to return. What a rip off. Stick to pretty little thing

If I could score them a zero I would. I would advise you do not purchase from this organisation. I have paid for £4.99 to return my order and they have failed to sent it to me. I have emailed them no response. Customer service is a joke!! If I don't receive the returns label tomorrow. I am reporting them to trading standards/Ombudsman. I will stick to Pretty Little Thing, I will never order nothing from them again!!!

Well, the service and delivery is not the best one out there. But the quality and the prices are fine. I won't recommend it, but it's still not the worst shop.

I used to be a regular and loyal customer for years, until the management changed and the delivery and returns used to be free, now its 4.99 for delivery and 4.99 for return.

Shame they did this, I would have stayed a loyal customer and I'm sure many others have quit using this site because of it. why would they downgrade their services?

It just shows how greedy they have become.

Clothes are nice but since they decided not to care for customers anymore then they have lost one.

The customer service is appalling, I wouldn’t recommend this shop to anyone. I returned clothes in April and two months later have still not received a refund after weeks of chasing

Absolutely never ordering there again. Not only is the delivery slow and costing you £4.99, the quality is not good, especially since some of the items I bought were not cheap, but then you also have to pay another £4.99 for a return! That's just a rip off! With the quality of the clothing, that must be the only way they make any money. It's appalling.