iSmash Reviews 

New battery has very poor life and they destroyed the screen fitting it

Great all round service from iSmash. I had my battery replaced and the technician was super friendly and did a top rate job! I'm very happy with the price too!

I went to ISmash with a problem on my phone which the mobile network shop and the manufacturers were unable to sort out for me (I was unable to use my phone, so it was imperative to get it fixed immediately.) I was directed to ismash. Although being busy, he took the time to look at my phone for me. It took him 10 minutes max to sort it for me. Although I offered to pay, he didn't charge me as it was so easily resolved. I would definitely use this company again if I needed someone to fix an electronic or technical issue.

Booked appointment at Ismash in St James Quarter to have Google Pixel 7 Pro's screen and battery replaced. I did not have sufficient memory on mobile for 'phone to enter repair mode. Booked another appointment for Saturday 21st March. When I went to collect mobile....screen had been replaced, but not the battery as the NEW REPLACEMENT battery did not work ????? I was told another battery would take 5 working days to arrive. I would have hoped that customer service would have meant that a replacement would have been delivered almost immediately. I waited the five days expecting a telephone call. Eventually I called on Friday.....delivery from DPD had been delayed....he would call. Next day Saturday (a week after mobile's screen had been replaced) I went into iSmash. The technician Mark said the battery had arrived the day before, but he hadn't had time to check the delivery. It was now after 1pm on Saturday....he hadn't called. I had to go and ask in person. The screen cost £199 and the battery should have cost £59.99. He charged £199 for the screen and £ 29.50 for the battery. Expressionless and surly technician. I only went there as iSmash us endorsed by Google. Folly. I would never use this again.

Excellent experience booking a slot that suits you. I had my battery changed on my iPhone 12 and it’s like a new phone I cannot thank you enough. Excellent prices and I will definitely recommend and use you again.

Absolutely first class service! Fixed my phone screen within a couple of hours. Really happy and wouldnt hesitate to recommend.

Was recommended by samsung experience store as they didnt have availability that day, was directed to the sloane square by victoria ismash store because they cant deal with swollen batteries due to safety reasons, lady there made sure I knew where I was going because my phone was dead. When I got to the store Mohammad Javadian made it very easy and when I came back to pick up he was seemed genuinely so happy that he managed to fix it, I saw the same attitude with another customer. Thank you so much saved me from getting a new phone

Speedy and professional next day screen repair.

Walked in to Tottenham Ct. Road branch today without a booking at this branch. I was seen straight away by Jinay. I can’t praise his customer service skills enough, he was so helpful to me and my phone is like new again. Fantastic service and I fully recommend him.

What an outstanding service quick no fuss or setbacks made the appointment to get an iPhone 13 screen replacement booked in at 4:30 as requested make sure to be there 5 to 10 minutes early got there handed over the phone with only a 30 minute wait the phone was fully fixed after talking with the technician they asked about the phone and how quickly the phone charged and telling them that it’s been sitting in a drawer for three years that was a surprise to them how quickly the phone charged the battery with it sitting for so long without being used the overall experience and work was incredible and since the repair had zero issues the screen and phone has worked flawlessly if you need any phone fixed i highly recommend you choose ismash over any cheap repair shop

Researched location for screen protector replacement while having a coffee in Newcastle. Easily found shop in Eldon Square. No queue, the lad in store knew exactly what I needed and the replacement was done in less time than my wife spent waiting to pay for an item in the store across the way. Very pleased with the job 5*

Amazing repair at a good price and done quickly. Brilliant.

Great and speedy service. Sent my phone by post and within 3 days I had it fixed back. I would definitely recommend.

Great customer service and quick repair

Took my phone in to repair, took 2 hours to fix, amazing service and very efficient. Will definetly use again

From start to finish service was top notch

I had my 18 month old lightly cracked iPhone screen replaced prior to a work trip (priced at £79). It became totally unresponsive the following day, luckily fixed by a hard reset - this continues to happen in clusters. Prior to returning to the UK to get this fixed, I dropped the phone once and the screen totally cracked top to bottom - significantly worse than any iPhone I have had over the last 10+ years where I've kept each phone for 3-4 years.

When I returned to store to ask what screen was used I was sheepishly told all their screens come in a white label box and there is no way to identify the brand/article/quality. Customer service emails assure me they are all 'high quality aftermarket parts' but also now offer a genuine Apple replacement at the higher cost of £159.

The screen used on this replacement was clearly much weaker than the original and is faulty as repeatedly freezes but due to the crack is now out of warranty.

- Why is the Apple screen replacement not offered in the first instance?!
- Why is there no way to tell me what brand or type of screen was fitted?! All manufacturing has variations.

Sadly, I have no trust in returning here to pay again for their Genuine Apple replacement - it's the same cost as visiting Apple, who I should have entrusted in the first place. Quick and convenient service at the expense of quality!

Worst experience of my life. They damaged my phone worse than it was and returned it to. Then promised to order parts to a nearby location after I’d travelled 1 hour to fix the screen. Followed up that promise by not getting the order delivered, not answering emails or calls, had to go to the store 4 times to get an update; informed it was not there yet and no one could help. I gave them a functioning phone with a small crack and now have no functioning phone whatsoever. Theyve cracked the screen more and detatched it so it doesnt work at all. No one to call or email except generic customer service who promised to fix it but have yet to. Horrific experience. Was finally sent to another location an hour away , booked an appointment, and they didnt have the pieces either. Spent a whole day in Harrow making my phone worse, 3 days in stratford waiting for the pieces to arrive then a whole day in white city . Should never use this service!!!

Very helpful and friendly staff.