iSmash Reviews 

I went to the Leeds store. I had a fault on my iPhone 12 with the speaker not working, I was informed by technician it might need just cleaning.
So I left phone for cleaning, when I returned and we tried phone, the fault was still on.
So the technician explained a new speaker was needed, so I agreed with the price and the part was ordered, I returned two days later, at the time in the morning I was booked in .
I was informed the part , had not arrived, , would be in later that day ?
I returned two days later , and had my speaker fitted, iPhone works great now.
When I came to pay, I mentioned the inconvenience of having to visit the store twice, the manager technician apologised, and fit me a screen protector free also didn’t charge me for cleaning on first visit.
I was happy with the wonderful service I received and the friendliness of the staff
also informed I got 12 months warranty on repair.
Thank you guys I will definitely be back , if I have any iPhone faults 👍

I asked the guy to change only the battery, but he also changed my smashed front for free. Nice job 👍

My husbands iphone was taken into the Croydon store last December for a new battery. Whilst installing the battery the screen broke but they did replace it FOC. The screen has today failed after just 3 months and the store say that they have no record of them replacing the screen when they installed the new battery and the staff member is on holiday for 2 weeks. They now expect us to pay £99 for a new screen!

I arrived for my appointment to be told they can't do it as the Samsung system has been down all week!

The people working yesterday should have contacted me to avoid my wasted journey and time. This was not an unforeseen event and avoidable. Shows total lack of communication , respect and courtesy.

Took my phone in to get the battery replaced everything else was in perfect condition. Got given it back with a huge white line down the screen and now the phones is unusable.

I have been trying to cancel my mail in order since 27th February. I have emailed 3 times and went on the website and contacted them through that and still got no response from them.

order 31049

Took my phone to get the front camera cleaned, service was excellent and quick definitely recommend.

Booked screen replacement for s23 ultra quoted £199 shoreditch branch 28/02/2026 arrived early gave the man my phone he shook his head frowning i thought here we go its just gone up £100 scrutinising phone he eventually said dont waste your money sir you only have light scratches as long as the screen is not cracked it functions normally. What a pleasant surprise someone NOT TRYING TO ROB YOU he was the store manager called IONUT (john)well satisfied thanks again Ionut hope more follow your example regard Brian

Brilliant would recommend to anyone

Very good services after I smashed my phone in such a way it couldn’t be repaired I was helped and advised well as chose and picked a new phone. Highly recommend this shop and service

Fantastic fast service from Dias today thank you

Took my phone to the Leicester highcross branch having been a loyal customer since 5 years ago with the use of the brilliant branches in Cribbs Mall Bristol before moving to Leicester.

Back in October, I took my iPhone 12 in to replace the battery. This was done well, but unfortunately my FaceID seized to no longer work after the battery replacement.
I took it back in and the store accepted fault and tried to fix it in store to no success.

Working in hospitality I understood mistakes happen and no one is perfect so when they said they needed to send it to the level 3 technician I accepted this with no up roar but just a little disappointment that I’d be without my phone for a few days.

However these few days ended up being 2 weeks due to delivery issues according to the staff. My phone was returned and working as it was before my battery change in one for my 3 week holiday.

Fast forward to the week of the 26th of January, the same issues arose again. I called up and went in and once again they tried in store to fix it to not prevail again so again they need to send it off.

However, this time they need to check if no liquid from my part caused this reoccurrence. With certainty there wasn’t, I allowed them the 30 mins to check it thorough before sending it off.

I returned to be told that all was well and they sent it off on Friday the 30th.

I was then emailed on the 3rd of February to be told that the level 3 tech found moisture which wasn’t detected when the phone sent out leaving me skeptical as to how this has happened.

As a result, I was disappointed to read that I would need to pay £72 for this different part that’s been damaged by moisture knowing it made no contact with water in my care which was the confirmation when it was sent out. Otherwise, if they found it with moisture the day they checked, I would’ve never sent it off.

I replied my displeasure to the Highcross branch email that sent me this and Steve Howard who I think is the manager personally replied. To explain why it came to this.

It was clear we were not going to reach an understanding so in an email response to him on February the 5th at 14:32, I requested the phone be sent back as I was no longer using their services because it all started with their error and now blame is being shifted onto me for moisture that wasn’t found the day it was sent back.

Rang them 4-6 days later expecting my phone to be able to be picked up on the day. Steve then started claiming he never received the email which is a flat out lie as it sent. He then doubled back to claim the store had systems situation being done that time last week meaning it may have not got to him which I find hard to believe to be honest.

He then told me only today that he’ll instruct the technician to send it back. This of course meant I waited another 2 weeks more for my phone due to his incompetence.

Lasting relationships with customers is nonsense u til they mess up and fail to take accountability for their errors.

Mistakes happen but the way this Leicester branch has carried itself from expertise to to be trusted to repair to duration of time without my phone and capped of with the manager Steve’s incompetence to not even be able to request phone back a whole week later after I requested it to be capped off an abysmal experience with this place.

They are a let down to their other great stores I’ve used in the 2 in Bristol. Don’t expect any quality expertise every visit. They mess it up at some point and take no accountability for it. Use their services at your own risk for sure.

I took my iPad in for a new battery replacement and was served by Kane’s. Even though I was the last customer of the day, I was greeted with a smile and made to feel welcome.
He took all my details and carefully noted the reason for the repair, assuring me that I would be contacted once it was completed. The battery was replaced promptly, and I received a call the following day to collect my iPad.
Excellent, friendly, and efficient service — I would definitely use them again. The London Bridge branch was great.

Excellent and quick service from ismash Leeds

Absolutely outstanding repair! Quick efficient and reliable. Will also purchase my next reconditioned phone there. Friendly staff and was able to book appointment easily. This was done through my phone insurance that I have with Monzo

Professional Service. I had my Samsung S 24 Ultra front screen replace within two hours from drop off to pick up. Very pleased with my experience.

Easy to book and quick service. Good price too.

Quick service!
Fixed and posted back to me very quickly

I went in with a malfunctioning iPhone SE Original and got an honest answer that from my description of the issues, and the age of my phone, it just wasn't worth spending money on a fix. He offered to sell me a more recent refurbished model at what felt like a very good price, but didn't pressurise me at all and sent me down the road to the Three shop.

Excellent service, thanks!