Customer service giving answers to questions I had. It could have been a dab better on knowing products better but my basic questions were answered. Hold time was a bit much. Called twice giving plent... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I really like my Jackery Explorer 5000 plus as a backup for most of the items in my home. It does take patience and time to learn how everything works, but I email there support team and typically... See more
We bought the Jackery 3000 with solar panels as an emergency back up for our freezers. Products came in good condition and power was about 3/4 full. My husband plugged everything together and topped o... See more
I’ve used the Jackery 3600 plus several times since I got it. It’s so good and very convenient, better than a generator. I got the transfer switch and makes life easier without all the noise. I’m gett... See more
Company details
- #7 of 11 best companies in Power Station
Written by the company
With over 9 years of experience in the field, Jackery is now a global energy leader, the number one producer of portable power, and one of the world’s biggest manufacturers of outdoor solar utilities. In redefining the use of clean energy for outdoor living, we’re a major front in the fight against climate change.
Contact info
48531 Warm Springs Blvd, Ste 408 Fremont, CA 94539, 94539, Fremont, United States
- 1-888-502-2236
- hello@jackery.com
- www.jackery.com
4.2
Great
781 reviews
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This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Perfect with financial assistance and…
Perfect with financial assistance and questions that I asked and they were completely answered
June 22, 2026
Great sale price,with fast shipping
Great sale price,with fast shipping. I had one question and got a real person with the knowledge to answer it.
February 4, 2026
We bought the Jackery 3000 with solar…
We bought the Jackery 3000 with solar panels as an emergency back up for our freezers. Products came in good condition and power was about 3/4 full. My husband plugged everything together and topped off the power station with solar, then ran a standing shop light with the power station. Everything worked as expected.
June 2, 2026
The hardware is great
The hardware is great. The software is flakey.
It was tricky to hook up my second battery. One message said "just plug it in". That didn't work. I needed to turn it off and unplug it INCLUDING the solar panels. Then plug it in and turn everything on.
I have it set to "charge to 90%" in order to use the solar panels. With the 2nd battery that gets weird. The 2nd battery gradually charges to 100% over days while the main battery gradually only charges to 80%. So on average that is 90% but its weird and confusing.
One day the power went out and the battery was great. But eventually it ran out of battery while I was not at home. When the power came back on, it charged the battery but it didn't turn the AC back on. My wifi router was on the AC, so it never turned on, making it difficult for me to see what was happening.
Anyway, the hardware is great but keep working on the software.
June 21, 2026
Reply from Jackery
Dear Andrew,
Thank you for taking the time to share your detailed feedback.
We're glad to hear that you are satisfied with the hardware performance. At the same time, we sincerely apologize for the inconvenience and confusion caused by the software behavior and setup experience you described.
Your comments regarding the battery charging behavior, expansion battery setup process, and AC output recovery after a power outage are extremely valuable to us. We are continuously working to improve both the user experience and software functionality of our products.
To better understand your situation and provide further assistance, we have already reached out to you via email and are currently following up on your case. Please check your inbox and reply when convenient, and our team will be happy to assist you further.
Thank you again for your feedback and support.
Kind regards,
Team Jackery
Happiness with Jackery!
The support from Jackery is excellent. Ordering online and I’m actually talking to a human who is looking for every discount he can find! Delivery is fast and configuring the equipment is day - it all works together.
April 15, 2026
Fast delivery of an excellent product!
Fast delivery of an excellent product!
This is our second Jackery. They are different sizes and we use them for different purposes. Love them both!
June 22, 2026
Reply from Jackery
Dear Marc,
Thank you for your feedback, and I’m sorry for any inconvenience you experienced.
I have already escalated your case to our support team, and we have also sent you a follow-up email. Could you please kindly reply to that email so we can better assist you and look into your concern regarding the solar panels?
We truly appreciate your support and look forward to helping you resolve this.
Kind regards,
Team Jackery
Powering the future
Powering the future, One house at a time.
Jackery is and always will be number 1.
June 22, 2026
Reliable products teamed with…
Reliable products teamed with outstanding customer service keeps me returning to Jackery for all my off grid needs
June 22, 2026
I love Jackery
I love Jackery. I have five of them now and I’m hoping to continue getting more finances permitting can’t go wrong with Jackery. have a recommend.
April 18, 2026
I bought a Jackery 5000 as a UPS
I bought a Jackery 5000 as a UPS. The unit has failed 9 times causing IT and security equipment to turn off during the night. Jackery has sent me several firmware updates that have only made it worst. They have now given up. I purchased it only 3 months ago and they say they will not stand behind it. They are offering me a free generator cover to compensate me. I wish I had read more reviews before buying it. This is a huge investment completely lost.
June 1, 2026
Unprompted review
Reply from Jackery
Dear Customer,
We sincerely apologize for the inconvenience and frustration you have experienced.
Every customer is important to us, and we take feedback like yours very seriously. If your product is experiencing a quality-related issue, we are committed to working with you to find a solution.
At the moment, we have not been able to identify your order based on the information provided in this review. We have submitted a request for additional information and would greatly appreciate it if you could provide your order details or contact information.
Once we receive your information, we will prioritize your case and investigate the issue thoroughly with our technical support team.
Thank you for bringing this matter to our attention. We look forward to assisting you and resolving your concerns.
Best regards,
Team Jackery
Explorer 240 - useful device becomes paper weight.
We bought a Jackery explorer 240 to power our POS and LED lights at our outdoor stand during our weekend town street fairs during the summer. It worked fine for two summers, however, when i got it out for this summer’s street fairs, it would not charge. It was stored with battery partially charged. It’s been very lightly used and charged no more than 15 times. I now have a 5 lb. paper weight.
June 21, 2026
Unprompted review
Reply from Jackery
Dear James,
Thank you for contacting us. We sincerely apologize for the charging issue with your Explorer 240 and understand your frustration.
Quick Checks to Try
Reset the unit – Press and hold the Display button for 10 seconds until the screen restarts.
Charge for 2–4 hours using the original charger – the battery may need time to recover from deep discharge.
Storage Tip
For long-term storage, keep the battery at 60%–80% charge and recharge it every 2–3 months. This helps prevent over-discharge.
To Verify Warranty
Please reply with your order number or the email address used for purchase. This will help us check your warranty and assist you further.
We're here to help and will do our best to resolve your issue. Thank you for your patience.
Yours sincerely,
Jackery Support Team
CPAP Users for RV life
I just bout the bundle Jackery Explorer 1500VS with the solar panel. Was looking for a solar battery for a CPAP for the RV. I ran the CPAP resmed 11 with humidifier and heat for 8.65 hours and only used 20% of the battery. Very please, I hope this helps other CPAP users, also is very friendly use.
June 15, 2026
Unprompted review
Customer Service was awesome
Customer Service was awesome. They responded in a timely manner and was very perfessional
May 29, 2026
DONT WAIST YOUR MONEY!
DONT WAIST YOUR MONEY!! My jackery explorer 1500 with 4 solar panels paid 3,200 only used 3 times still has plastic on screens die on me and the company wouldn’t help get a refund or replace. Worst company ever.
May 15, 2026
Unprompted review
Reply from Jackery
Dear customer,
We sincerely apologize for the inconvenience you've experienced.
Unfortunately, we were unable to locate your order information based on the details provided in your review, so we cannot identify your case at this time.
We have already sent a request for additional information. Once you provide your order details, our team will prioritize reviewing your case and working with you toward a resolution.
Thank you for your patience, and we look forward to assisting you further.
Best regards,
Team Jackery
great information & response time
I had several questions about how to hook up solar panel(s). It took a couple of days for actual response (after AI generated "we received your email") but the information was excellent and it was NOT computer generated but a real person. My follow up query was then responded to very quickly.
June 11, 2026
Unprompted review
Jackery resolved the problem
Jackery resolved the problem I reported. One of our units had failed, but Jackery stepped up to the plate and exchanged it under warranty. Thanks!
May 29, 2026
Staff was knowledgeable and helpful.
May 29, 2026
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