First of all I was so pleased to find extra small size.The short sleeve short was really funky with lots of styling plus the price point was very pleasing.The tee shirts were fitted well and good valu... See more
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+ Nice colours, comfortable for wearing, doesn´t itch on skin, quick delivery - small constructive criticism: I think your t-shirts (regular fit, short sleeves ) could have slightly shorter sle... See more
Overall, I had a good delivery experience. However, I do have some feedback. One of the shirts,(white color ) did not have the proper outer packaging, unlike the other two shirts, which were well pack... See more
Despite not available in store, I benefitted from the in store discount. I just put my info on the screen and it was done. You're lucky the item fits well..... I've always had bad experience from on... See more
Company details
About JACK & JONES Online Shop
Information provided by various external sources
We create a store that has something for every man and every occasion. Each brand is designed by independent design teams with their own ideas for concept and design. Each brand offers a full selection of clothes, accessories and footwear which makes it easy for you to create a complete look.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.jackjones.com
4.4
Excellent
59K reviews
Asks customers to review
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The website showed the exact colour…
The website showed the correct colour and design from a close up shot.
July 25, 2026
Thanks you.
July 25, 2026
Love the fittings and quality very nice.
July 25, 2026
Nickel 👌🏽 !!!
July 25, 2026
Excellent quality polo shirt at an…
Excellent quality polo shirt at an amazing price .
Very happy with my purchase
July 25, 2026
Satisfied with the product and the help…
Satisfied with the product and the help from the staff
July 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Online purchasing was easy
Online purchasing was easy and worry free and the quality of the product was satisfactory. However , the delivery time was below standard.
July 25, 2026
Reply from JACK & JONES Online Shop
Hello,
Thank you for your review.
We're pleased to hear that you found the ordering process easy and that you were satisfied with the quality of your purchase.
According to the tracking information available to us, your order was delivered within the estimated delivery timeframe. We nevertheless appreciate you taking the time to share your feedback, as it helps us continue to improve our customers' shopping experience.
We wish you the best and remain at your disposal through our Help Center under “Contact” on our website.
Best regards,
Customer Operations
Awesome
Awesome form, comfortable (50sps) jeans at "normal" prices, I keep coming back to J&J.
July 24, 2026
I don't understand the hype for the…
I don't understand the hype for the brand. Barely above Temu quality for 3 times the price. Also very limited in leg lengths in plus sizes. Just because I need a big waist size, doesn't mean I've got long legs!
Only reason I've given 2 stars was because delivery, by Norwegian standards, was relatively quick.
July 24, 2026
Reply from JACK & JONES Online Shop
Hi,
Thank you for taking the time to share your feedback with us.
We appreciate you sharing your thoughts about our products, sizing options, and delivery experience. We understand that finding the right fit is important, and we are sorry to hear that our available leg length options in plus sizes did not meet your expectations.
We apologise for any disappointment or inconvenience this may have caused. Your feedback regarding our size range and product selection is very valuable and will be shared with the relevant teams as we continuously work on improving our collections.
We are pleased to hear that your delivery experience was relatively quick, and we thank you again for taking the time to share your experience with us.
Best regards,
Customer Service
Amazing prompt and delivered in time I…
Amazing prompt and delivered in time I will use them again and again
July 24, 2026
Delivery within promised timeframe
Delivery within promised timeframe, packing of the shirts and of course the quality of the fabric and fabulous fitting is something really good.
Should do something about the delivery charges..Even for returning an item the shipping charges are bit too high.
July 23, 2026
High recommeded
July 20, 2026
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