First of all I was so pleased to find extra small size.The short sleeve short was really funky with lots of styling plus the price point was very pleasing.The tee shirts were fitted well and good valu... See more
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+ Nice colours, comfortable for wearing, doesn´t itch on skin, quick delivery - small constructive criticism: I think your t-shirts (regular fit, short sleeves ) could have slightly shorter sle... See more
Despite not available in store, I benefitted from the in store discount. I just put my info on the screen and it was done. You're lucky the item fits well..... I've always had bad experience from on... See more
Overall, I had a good delivery experience. However, I do have some feedback. One of the shirts,(white color ) did not have the proper outer packaging, unlike the other two shirts, which were well pack... See more
Company details
About JACK & JONES Online Shop
Information provided by various external sources
We create a store that has something for every man and every occasion. Each brand is designed by independent design teams with their own ideas for concept and design. Each brand offers a full selection of clothes, accessories and footwear which makes it easy for you to create a complete look.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.jackjones.com
4.4
Excellent
59K reviews
Asks customers to review
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amazing clothes
July 16, 2026
Super super Super
July 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Came very late and I missed out on…
Came very late and I missed out on taking it away with me so need to speed up delivery time
July 19, 2026
Reply from JACK & JONES Online Shop
Hello,
Thank you for taking the time to share your feedback with us.
We are very sorry to hear that your order arrived later than expected and that this meant you were unable to take it with you as planned. We sincerely apologise for any inconvenience this has caused.
Our Customer Service team is now aware of your case, and one of our colleagues will be in touch with you shortly to assist you further.
We wish you the best and remain at your disposal through our Help Center under “Contact” on our website.
Best regards,
Customer Operations
We ordered 1st time they sent half of…
We ordered 1st time they sent half of the order. Till we got the money back and ordered again some items were not available! They we received the order 1 item was not tight! We kept it! To much work to send back and order again!
July 19, 2026
Reply from JACK & JONES Online Shop
Hi CAROL SAKAYAN,
We're sorry to hear about your experience with both of your orders. We understand how disappointing it must have been to receive an incomplete order initially and then encounter further issues with the second order. We sincerely apologise for the inconvenience this has caused.
Regarding your first order, we can see that one of our agents has already assisted you with this matter. For the second order, we can confirm that an agent has already reached out to you earlier this morning to provide further assistance regarding the issue you reported.
We kindly ask that you continue to follow that conversation, as our team will be able to support you further with your inquiry.
Thank you for taking the time to share your feedback with us. We appreciate you sharing your experience, as it helps us improve our services.
Best regards,
Customer Operations
constructive criticism :)
+ Nice colours, comfortable for wearing, doesn´t itch on skin, quick delivery
- small constructive criticism:
I think your t-shirts (regular fit, short sleeves ) could have slightly shorter sleeves at general, like 4-5 cm, so sleeve doesn´t continue till elbow, but reveals a bicep/arm a bit. This way, it will look better/more "manly" if you will :)
July 19, 2026
First time using website
Good choice of decent quality clothes and easy to use website
July 18, 2026
The suit is absolutely gorgeous
The suit is absolutely gorgeous, but the way it was packed it was very creased an took some steaming to get most of the creases out not perfect but managed to pass it off.
July 18, 2026
Reply from JACK & JONES Online Shop
Hi Keith,
Thank you for sharing your feedback with us. We're pleased to hear that you are happy with the suit and that you liked the style of the item. However, we're sorry to hear that it arrived with noticeable creases and required some steaming to remove them. We understand that this may not have been the experience you expected and we apologise for any inconvenience caused.
We appreciate you sharing your comments about the packaging, as this helps us identify opportunities to improve the experience we provide to our customers.
Thank you again for taking the time to share your experience with us. Should you require any further assistance with your order or this specific item, please feel free to contact us and we will be happy to help!
Best regards,
Customer Operations
Great price and quality TShirts
July 18, 2026
High quality product to a very low price
Effective with a customservice of high quality , and a high quality product to a very low price ! 👏👍🙂
July 18, 2026
The delivery was delayed.
July 18, 2026
Reply from JACK & JONES Online Shop
Hi Ali Shafeeq,
We're sorry to hear that your delivery was delayed. We understand that receiving your order later than expected can be inconvenient, and we apologise for any frustration this may have caused.
We can see that your delivery was successfully completed. If you have any further questions or require clarification regarding your order, please don't hesitate to get in touch, and we will be happy to assist you.
Thank you for taking the time to share your feedback with us. We appreciate you sharing your experience, as it helps us continue to improve our services.
Best regards,
Customer Operations
I received 3 t-shirts as ordered
I received 3 t-shirts as ordered. They all have the same and right article number and are labled the same size size (XXL) but they fit differently. Two shirts are bigger than the third. I ordered those because I already owned some of those shirts already. I bought them a few years ago. Now the fit is completely different.
July 18, 2026
Reply from JACK & JONES Online Shop
Hi Christian,
We're sorry to hear that the T-shirts you received did not have a consistent fit, despite being the same style and size. We understand how disappointing this must have been, especially when you were expecting the same fit as the ones you had previously purchased. We apologise for any inconvenience this may have caused.
We have looked into your case and can see that one of our agents has already reached out to you earlier this morning to provide further assistance regarding this matter. We kindly ask that you continue the existing conversation, as the agent will be happy to assist you further.
Thank you for taking the time to share your feedback with us. We truly appreciate your comments, as they help us improve both our products and our services.
Best regards,
Customer Operations
Overall the experience was ok
Overall the experience was ok, but this was my first time shopping on the website and the introductory discount offer wasn't available on my account. I used the chat function on a number of occassions and still waiting on a reply almost two weeks later 😞
July 17, 2026
Reply from JACK & JONES Online Shop
Hi,
Thank you for taking the time to share your experience with us.
We're sorry to hear that your introductory discount was not available on your account during your first order, and that you have been waiting almost two weeks for a response through our chat service. We completely understand how disappointing and frustrating this must have been.
We sincerely apologize for the inconvenience this has caused.
Unfortunately, we have not been able to locate your case based on the information provided in your review. We will reach out to you via email so we can investigate what happened with the introductory discount and the delay in responding to your chat messages, and work towards a solution.
Thank you again for your feedback and for taking the time to write to us. We wish you all the best.
Best regards,
Customer Operations
Good quality
July 17, 2026
Recent garment quality is significantly…
Recent garment quality is significantly lower than it was before. All new clothes are made from low quality cotton that loses if form after single wash, unlike old clothes this store was making.
July 17, 2026
Reply from JACK & JONES Online Shop
Hello,
Thank you for taking the time to share your feedback with us.
We're sorry to hear that the quality of our recent garments has not met your expectations. We appreciate you bringing this to our attention, and your feedback will be shared with the relevant team for review.
Kind regards,
customer operations
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