Overall, I had a good delivery experience. However, I do have some feedback. One of the shirts,(white color ) did not have the proper outer packaging, unlike the other two shirts, which were well pack... See more
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See what reviewers are saying
+ Nice colours, comfortable for wearing, doesn´t itch on skin, quick delivery - small constructive criticism: I think your t-shirts (regular fit, short sleeves ) could have slightly shorter sle... See more
Despite not available in store, I benefitted from the in store discount. I just put my info on the screen and it was done. You're lucky the item fits well..... I've always had bad experience from on... See more
Delivery within promised timeframe, packing of the shirts and of course the quality of the fabric and fabulous fitting is something really good. Should do something about the delivery charges..Even f... See more
Company details
About JACK & JONES Online Shop
Information provided by various external sources
We create a store that has something for every man and every occasion. Each brand is designed by independent design teams with their own ideas for concept and design. Each brand offers a full selection of clothes, accessories and footwear which makes it easy for you to create a complete look.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.jackjones.com
4.4
Excellent
59K reviews
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Your payment system is terrible
Your payment system is terrible; I couldn't pay in the store, and now there are problems here too.
July 14, 2026
Reply from JACK & JONES Online Shop
Hello,
Thank you for your review.
We're sorry to hear that you experienced difficulties with the payment process. We understand how frustrating this must have been.
Our customer service team is now aware of your case, and one of our colleagues will be in touch with you shortly to assist further.
We wish you the best and remain at your disposal through our Help Center under “Contact” on our website.
Best regards,
Customer Operations
Livraison beaucoup trop lente
Livraison beaucoup trop lente, en magasin, il m’avait dit deux jours ouvrables et là ça a presque une semaine
July 16, 2026
Reply from JACK & JONES Online Shop
Bonjour,
Nous vous remercions d'avoir pris le temps de partager votre expérience avec nous.
Nous sommes sincèrement désolés d'apprendre que la livraison a pris près d'une semaine alors qu'un délai de deux jours ouvrables vous avait été annoncé en magasin. Nous comprenons parfaitement votre déception et les désagréments que ce retard a pu occasionner.
Nous avons déjà transmis votre retour à notre transporteur afin que cette situation puisse être analysée et que ce type de retard soit évité à l'avenir. Bien que ces retards restent heureusement exceptionnels, nous prenons chaque remarque très au sérieux et travaillons en permanence avec nos partenaires logistiques pour améliorer la qualité de notre service.
Nous vous remercions encore pour votre retour et pour nous avoir signalé ce problème. Nous espérons avoir l'occasion de vous offrir une meilleure expérience lors d'une prochaine commande.
Cordialement,
Jack n Jones Quality has hit the floor
Jack n Jones Quality has hit the floor, badly cut jeans, bad quality denim, so badly fitting and they wash badly, if you want quality clobber I don't recommend Jack n Jones, I remember when they were the Levis store, better times, after 1 wash I won't wear what I purchased again. so the charity shop will get them, €200 down the tubes
April 15, 2026
Unprompted review
Reply from JACK & JONES Online Shop
Hi Greg,
We're sorry to hear that the items you received did not meet your expectations. We understand how disappointing it must be when the fit, quality, and durability of your purchase are not what you had hoped for. We sincerely apologise that your experience with our products has left you feeling this way.
We truly appreciate you taking the time to share your honest feedback. Comments like yours are valuable and will be shared with the relevant team, as they help us continue to review and improve the quality of our products.
We hope to have the opportunity to restore your confidence in JACK & JONES and provide you with a much better experience in the future.
Thank you again for sharing your experience with us. Should you require any further assistance, please feel free to contact us and we will be happy to help!
Best regards,
Customer Operations
I'm happy with the purchase
July 7, 2026
Easy to order and quick delivery
Easy to order and quick delivery, the recipient loved the clothes too
July 14, 2026
A completely wonderful experience
The salesperson went the extra mile to help me find the shorts I wanted. And when they were not in the store, he assisted me with ordering them. Delivery took less than a week.
Completely happy!
July 7, 2026
Very happy
The items I ordered came very quickly and in great condition. Overall a very good experience when shopping on this site :)
July 10, 2026
Alles was top!
July 13, 2026
Quality with price
July 13, 2026
I ADVISE YOU DON'T SEND ANY ONLINE…
I ADVISE YOU DON'T SEND ANY ONLINE ORDERS through BLUE DART LOGISTICS.
My order was dispatched from jogeshwari , my Delivery address is just ONE STOP AWAY, yesterday the pack was out for delivery at 1.35 pm but till now absolutely ZERO RESPONSE/ UPDATE.
July 13, 2026
Unprompted review
Reply from JACK & JONES Online Shop
Hello
Thank you for taking the time to share your feedback with us.
After reviewing your review, it appears that this shipment is not connected to our systems or services. We are also unable to identify an order, as no order number has been provided. Based on the information available, we believe your message may have been intended for a different company.
If your order is with BESTSELLER and you need any assistance, please don't hesitate to contact our customer service team. We will be happy to look into your case and do our best to help you.
Thank you again for your feedback, and we hope your delivery issue is resolved as soon as possible.
Thank you
Kind regards
Smart clothing
Smart clothing and loads to pick from. I love my new T-shirts and new jumper. The range of clothing suits my tastes and looks neat. Delivery was smooth. Thanks again!
July 12, 2026
Description of shorts was inadequate
Description of shorts was inadequate. Fly and pockets not specified but (wrongly) assumed to be present. Pictures did not illustrate.
July 12, 2026
Reply from JACK & JONES Online Shop
Dear Richard,
Thank you for taking the time to leave a review.
Sorry to hear that you have received an item different from what you expected! I have given the feedback to the relevant department so they can investigate!
Please return the item with the return reason faulty/wrong for a free return to us.
If you have any further questions, I recommend contacting us via of our live support channel or visiting our help centre.
We apologise for the inconvenience and thank you for your patience!
Best regards,
Customer Operations
Easy to use webshop order and emails…
Easy to use webshop order and emails all good
Arrived well packaged and before time
Items were as seen online
July 12, 2026
Speedy delivery
Speedy delivery, lovely pair of blue cargo trousers to match the green ones I already had.
July 12, 2026
Excellent quality of clothing
Excellent quality of clothing, extremely competitive prices, value returning customers by offering loyalty points and rewards and speedy delivery. 10 out of 10 as always.
July 12, 2026
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