+ Nice colours, comfortable for wearing, doesn´t itch on skin, quick delivery - small constructive criticism: I think your t-shirts (regular fit, short sleeves ) could have slightly shorter sle... See more
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See what reviewers are saying
First of all I was so pleased to find extra small size.The short sleeve short was really funky with lots of styling plus the price point was very pleasing.The tee shirts were fitted well and good valu... See more
Overall, I had a good delivery experience. However, I do have some feedback. One of the shirts,(white color ) did not have the proper outer packaging, unlike the other two shirts, which were well pack... See more
Despite not available in store, I benefitted from the in store discount. I just put my info on the screen and it was done. You're lucky the item fits well..... I've always had bad experience from on... See more
Company details
About JACK & JONES Online Shop
Information provided by various external sources
We create a store that has something for every man and every occasion. Each brand is designed by independent design teams with their own ideas for concept and design. Each brand offers a full selection of clothes, accessories and footwear which makes it easy for you to create a complete look.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.jackjones.com
4.4
Excellent
59K reviews
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Description of shorts was inadequate
Description of shorts was inadequate. Fly and pockets not specified but (wrongly) assumed to be present. Pictures did not illustrate.
July 12, 2026
Reply from JACK & JONES Online Shop
Dear Richard,
Thank you for taking the time to leave a review.
Sorry to hear that you have received an item different from what you expected! I have given the feedback to the relevant department so they can investigate!
Please return the item with the return reason faulty/wrong for a free return to us.
If you have any further questions, I recommend contacting us via of our live support channel or visiting our help centre.
We apologise for the inconvenience and thank you for your patience!
Best regards,
Customer Operations
Easy to use webshop order and emails…
Easy to use webshop order and emails all good
Arrived well packaged and before time
Items were as seen online
July 12, 2026
Speedy delivery
Speedy delivery, lovely pair of blue cargo trousers to match the green ones I already had.
July 12, 2026
Excellent quality of clothing
Excellent quality of clothing, extremely competitive prices, value returning customers by offering loyalty points and rewards and speedy delivery. 10 out of 10 as always.
July 12, 2026
Good quality jeans and really quick…
Good quality jeans and really quick delivery. Very satisfied.
July 12, 2026
Wrong leg length
Ordered a pair of jeans 34” waist, 34” leg. They were way too short. When I measured the inseam it was 31.5”. So they’re mistake but I had to pay £1.99 to return them!
July 9, 2026
Reply from JACK & JONES Online Shop
Hi,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that the jeans you received did not match the leg length you ordered. We understand how frustrating this must have been, particularly when you expected the item to fit correctly.
We sincerely apologize for the inconvenience this has caused, including the frustration of having to pay the return fee.
A member of our Customer Service team is now looking into your case and will contact you shortly to investigate this further and work with you to find a suitable solution.
Thank you again for bringing this to our attention. We truly appreciate your feedback and wish you all the best.
Best regards
Customer service
Excellent quality and fast delivery
Excellent quality and fast delivery. Easy returns process.
July 11, 2026
Easy shopping experience and return…
Easy shopping experience and return process are convenient, so everything is good.
July 11, 2026
war supa kam schell an
July 11, 2026
Avoid ordering from Jack & Jones…
Avoid ordering from Jack & Jones online.
I placed an order worth over €200 for 6 chino pants. Instead, I received 2 pairs of jeans that I never ordered.
The biggest problem? Their return system asks me to return the 6 chino pants that I never received, making it impossible to process the return correctly.
Customer service has been even more frustrating. Every time I try to contact them, I'm met with a chatbot. On Tuesday it told me to come back Wednesday to speak to a human. On Wednesday it told me to come back Thursday. Then Thursday became Friday. It feels like I'm being sent in circles with no way to reach an actual person.
This has been one of the most disappointing online shopping experiences I've had. Based on my experience, I cannot recommend ordering from Jack & Jones online. I hope they improve their customer service and fix their return system.
July 11, 2026
Reply from JACK & JONES Online Shop
Hi,
Thank you for your review and detailed feedback.
Due to a high volume of inquiries, we are currently experiencing longer processing times. We apologize for this and thank you for your patience.
We are sorry to hear that you are not satisfied with your order and our service. We understand that incorrect deliveries and difficulties with returns are very frustrating.
To assist you with this, please don't hesitate to contact us at customerservice@bestseller.com, and we will be happy to help.
We apologize for any inconvenience this may have caused.
Thank you again for your feedback.
Sincerely,
Great choices fast delivery kept me…
Great choices fast delivery kept me updated on delivery
July 10, 2026
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