Jackson's Art Supplies Reviews 

10,183
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 749 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and extensive range of products available, often finding exactly what they need. Many people highlight the efficient ordering process and the fast delivery service, noting that items arrive promptly. Reviewers frequently appreciate the careful and robust packaging, ensuring products are well-protected during transit. However, some customers also noted occasional issues with deliveries, including items not arriving or problems with courier services. A few other people also felt that some products arrived with minor defects, such as slack canvases or dented paint tubes, or experienced difficulties with order tracking information.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality, variety, and... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting fast and prompt... See more

Quality

Clients share positive opinions on quality, consistently praising the high quality of products, with many... See more

Order

Customers had positive experiences with order, praising the quick and easy ordering process, with many... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered from Jacksons several times now and have always been happy with the quality of products I bought. The packaging, especially for loose paper, was really good. Delivery was prompt, within... See more

Rated 5 out of 5 stars

I dealt with Harriet and she was brilliant. It's rare to get such customer service and I will definitely return to Jacksons for that reason. I ordered from Ireland and there was a problem with the cou... See more

Rated 5 out of 5 stars

Bought two of these frames, opted for next day delivery, arrived when they said, product exactly what I wanted. Jackson's always very efficient 🙂

Rated 5 out of 5 stars

Easy website to order from, item came in good time and good condition, well but not over packaged. I LOVE the item itself - bought it to sharpen my Caran D'ache neocolour wax pastels and it does so b... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(10,183)

743 reviews in the last 12 months

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Rated 5 out of 5 stars

I love buying my art materials from…

I love buying my art materials from Jackson’s and really rate the wealth of knowledge available on the website. I had a problem with a damaged product for the first time today but the team sorted it out straight away, leaving me really pleased. Thank you customer services :)

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

A pleasure to deal with.

I dealt with Harriet and she was brilliant. It's rare to get such customer service and I will definitely return to Jacksons for that reason. I ordered from Ireland and there was a problem with the courier. Harriet kept me informed and sorted it out and was just a pleasure to deal with. Other than that, their stock variety is fantastic and seems better than most other suppliers. All round a great shop.

June 25, 2026
Unprompted review
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Rated 5 out of 5 stars

The items purchased were a present for…

The items purchased were a present for my grandchildren and they were sent directly to them. As I live in Sweden and they live in UK I was slightly concerned that it would work . The tracking , delivery updates and overall experience have made me happy to do this more often. As for the products , the feedback was excellent.

June 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Really fast delivery

Really fast delivery, and I've just used the paints for the first time, very impressed with the quality. Thank you.

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality artwork carriers

Had some artwork that I needed to transport for valuation and Jackson's offered the best price, quality and delivery time available. I particularly think their own brand artwork carriers are good value for money and will definitely purchase from this retalier again

June 15, 2026
Unprompted review
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Rated 5 out of 5 stars

I really love the A5 Woodzilla Press

I really love the A5 Woodzilla Press. I used it for the first time today to print onto A6 notebooks and it was so much easier than using a bray. I’ve managed to get 22 notebooks completed and I wouldn’t have been able to do this in the time I had without a press. I love it! It’s small enough to not take up too much room too which is great! I’d definitely recommend and I’d buy it again. The delivery was quick and a time slot was given so I knew vaguely when it would arrive. I also loved that it came in purple. ☺️

June 16, 2026
Unprompted review

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