Jackson's Art Supplies Reviews 

The order arrived on schedule with the pot well-protected and intact. The pot is ideal for my bigger brushes. Both products are excellent quality.

Ordered from them, paid and waited for a delivery email, nothing so logged in only to find the order had been cancelled and the goods placed back in the basket with additional carriage costs, no refund, no email, no courtesy call asking me for an additional payment.
I rang, was told I’d have to re order as they couldn’t send the goods. Refund was made but I’ll shop elsewhere.

Website was clear and easy to use. Items are well made and work well.
Packing and delivery were also very good.

Easy to order. Clear information online. Delivered quickly and safely.
Good quality product.
I will be using it in a week or two.

Good service

Easy to process order, goods posted very quickly and received in perfect condition.

Simple and quick ordering process, very rapid delivery (dispatched on a Sunday!), excellent product, well packaged. Money off from loyalty points was a welcome bonus. Great work, guys!

In May, I purchased the Studio Essentials : Aluminium Tilting Watercolour Field Easel and the Richeson : Wet Panel Box. Birthday gifts needed for a very special occasion. DHL repeatedly let us and Jackson's down. Mary at Jackson's stepped in and made sure the delivery was made in time (through Fedex) and the occasion was saved! Both items were better than expected. The Easel was simple to assemble and effortless to carry. The wet box is as good quality in the flesh as it is in the marketing. Sublime. Jackson's remain our go-to for all our art needs.

Bought some art materials from Jacksons.....Always got what i need.Everything went good ie payment,& info on despatch ect.
Most of all got paint ect in good condition and on time.....I Will keep Jacksons as my number 1 go to art store.

I bought a factory-sealed pack of 10 Half Imperial sheets of Arches 640gsm (300lb) Cold Pressed watercolour paper from Jackson’s in February. For those who don’t know, 640gsm is one of the heaviest watercolour papers available; artists pay a large financial premium for this specific weight so they do not have to stretch it.

Unfortunately, the first sheet I took out of the pack was defective. Under a heavy wash, it rippled like a sheet of 300gsm paper — usually, 640gsm just bows outwards slightly and then goes back to being flat, but this rippled badly.

I was actually on Jackson’s chat messenger at the time about a problem with a previous order when I asked about this issue. I sent them photographic evidence of this structural defect, and their response was strange, to say the least.

First, they said: “Our Stock Team has not received any previous reports of this issue. They also tested a sheet from our current stock and did not experience any buckling similar to what you described. The paper reacted as expected, even when a generous amount of water was applied. They took a photograph during testing, which I have attached for your reference.”
I have no idea how testing a sheet of their current stock (June) signifies that my paper must be fine (bought in February), especially as drying flat is the way every other sheet of 640gsm paper I've used has previously behaved. I am assuming that, even months apart, they used a sheet from the exact same batch I bought, as anything else would border on the farcical.

When I replied that this didn’t explain what the problem with my sheet was, they replied: “Unfortunately, we can’t provide a definitive explanation for what happened in your case, as there are many variables that can affect the outcome. We carried out our own testing under similar conditions and were unable to replicate the issue you experienced. Based on the information available and the fact that our tests performed as expected, it appears that this is an isolated incident.”

They then went on to suggest I try stretching it in the future and sent me a link on how to stretch watercolour paper. This is pure corporate double-talk. They claim it is impossible to know what happened due to "so many variables," but then immediately claim they "replicated the conditions"—and they did this on a completely different sheet of paper, not one from my pack! Unless Jackson’s sent a team to sit in my living room and paint a portrait on my actual paper, their "test" is completely meaningless.

I replied that I don’t think I should have to stretch 300lb watercolour paper, as I have used numerous half imperial sheets before and it has never reacted like this. They again replied with: “We appreciate your point regarding 300lb watercolour paper and that you have not needed to stretch it in your own work. Some artists do still choose to stretch heavier papers, particularly when working on larger pieces or detailed work that takes a longer time to complete, as it can help reduce movement in the paper and minimise the chance of issues developing during painting.”

I even sent them a couple of examples of my finished work to counter the inevitable “clueless hobbyist” defence, but they chose to stick to their script to protect their bottom line. Jackson’s used to be a trusted supplier, but after these last two experiences, once my account credit (£10 from this problem and some from a previous order) is finished, I shall be looking elsewhere for my art materials. I’ll also be looking at a different watercolour paper too; a quick look online following all this showed that a lot of people have been having sizing problems with Arches paper since they were taken over by Canson.

Ordered a custom canvas, was perfect for what I needed it for. Came extremely well packaged, shipping was lightning fast! Impeccable service, if i could give more stars i would!!

I ordered a large amount of coloured pencils from Jacksons art supplies polen. Unfortunately, one pencil was missing from the order.

I tried to contact customer service, but I could only reach an AI chat system. It was impossible to explain the problem to the AI, and after several attempts, I gave up.

As a result, this will be the last time I purchase art supplies from Jackson’s. In the future, I will buy my supplies in Denmark, where customer service is still handled by people rather than automated systems.

Considering the amount of money I spend on art materials, I believe it is reasonable to expect proper customer service. I have written off the missing pencil and accepted the loss, but I can only conclude that Jackson’s Art seems unconcerned about taking payment for an item that was never delivered.

Thank you for getting back to me. I will change my review as I find it very important that you reached out here. I did however find the AI assistant time consuming and difficult to deal with, it might be because it was in english which is my second language. Anyway I’m glad you did respond.

Great delivery and high quality paints, packed beautifully.

I ordered Japanese paper, and based on my experience with such papers, I asked in advance if the papers could be packed very carefully and tightly. Unfortunately, they were not, and they were unusable when they arrived. Based on my documentation, I was offered a new shipment, but that was not possible because Jackson's was almost empty of this item. The reason for my good rating is the good and constructive communication that has been, the compensation I have been offered and the understanding I have been met with. The remaining lot that I could get was packaged correctly, and was in good condition upon arrival. I trust that the packaging methods will be well taken care of after this experience.

Great delivery (with Royal Mail) everything came well packaged, always happy with this company

Never fail, always perfectly packed and best range of art materials. I ordered linen boards of various sizes, and oil tubes. Perfectly packed to protect them.

Jackson’s is my go-to for any even remotely specialist art materials in the uk, their selection is extensive and their prices competitive. In particular, the customer service is second to none, and I was well looked after this week by Annabelle, who personally saw to it that my trouble with FedEx was not only addressed but quickly and smoothly handled, and it was a pleasure to deal with her. My positive regard for Jackson’s has only increased as a result. Recommended!

Have just received my canvases.
Reliable courier service and brilliantly packed. So much more acceptable than a cheaper supplier that I no longer use.
Quality for the price is another big plus.

Excellent quality products, well packaged and a reasonable delivery time