Jackson's Art Supplies Reviews 

10,183
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 749 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and extensive range of products available, often finding exactly what they need. Many people highlight the efficient ordering process and the fast delivery service, noting that items arrive promptly. Reviewers frequently appreciate the careful and robust packaging, ensuring products are well-protected during transit. However, some customers also noted occasional issues with deliveries, including items not arriving or problems with courier services. A few other people also felt that some products arrived with minor defects, such as slack canvases or dented paint tubes, or experienced difficulties with order tracking information.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality, variety, and... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting fast and prompt... See more

Quality

Clients share positive opinions on quality, consistently praising the high quality of products, with many... See more

Order

Customers had positive experiences with order, praising the quick and easy ordering process, with many... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered from Jacksons several times now and have always been happy with the quality of products I bought. The packaging, especially for loose paper, was really good. Delivery was prompt, within... See more

Rated 5 out of 5 stars

I dealt with Harriet and she was brilliant. It's rare to get such customer service and I will definitely return to Jacksons for that reason. I ordered from Ireland and there was a problem with the cou... See more

Rated 5 out of 5 stars

Bought two of these frames, opted for next day delivery, arrived when they said, product exactly what I wanted. Jackson's always very efficient 🙂

Rated 5 out of 5 stars

Easy website to order from, item came in good time and good condition, well but not over packaged. I LOVE the item itself - bought it to sharpen my Caran D'ache neocolour wax pastels and it does so b... See more


Company details


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4.8

Excellent

TrustScore 5 out of 5

10K reviews

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4.8

All reviews

(10,183)

743 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service and products from…

Excellent service and products from Jackson's. I put my first order to Jackson's in for some Daniel Smith half pans and it arrived quickly. I received updates all along the way regarding the order process right up to when it would be delivered.
The products are top quality at very affordable prices. In fact I've found a new favourite watercolour paint brand. I tried Roman Szmal paint for the first time and fell in love with it so put another order in for more and now I'm building an additional paint pallet from his collection of colours. There's a large selection of different brands available from Jackson's I want to try also and I'm looking forward to exploring some of their colour blends

I subscribed to the 'Tips' emails that keep me updated with new products and sale items which are incredible value, there's always something too good to miss out on plus stories about art and artists that are always interesting to read.

The quality of products is high and suitable for beginners up to professional but the prices are in the affordable working bracket so something for everyones budget. I wish I had found Jackson's sooner but now I have it's my new ' go to ' place for my paint and necessary supplies. I genuinely recommend the company, the products are top quality with prices that are hard to beat.

May 28, 2026
Unprompted review
Rated 4 out of 5 stars

Jacksons website is easy to use and there is a good range of products.

The website is easy to use and my delivery arrived quickly. I was disappointed not to receive the promised despatch email from Jacksons but Royal Mail let me know the date of delivery and time slot, which was very helpful. The parcel arrived in good condition but was difficult to open - loads of sellotape! I love the Staedtler Triplus Fineliners and particularly like the clever container which allows for easy access.

May 22, 2026
Unprompted review
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Rated 3 out of 5 stars

Fast delivery, but disappointing condition of the paint tubes

My first purchase from this shop. The ordering process, product selection, and delivery to the Czech Republic were all fine. The delivery was fast and without any problems. However, out of the 5 Blockx oil paints I ordered, worth over €100 in total, 3 tubes have visible dents and pressure marks. Since the shipping box was completely fine and not damaged, it does not seem to have happened during transport. It looks as if the tubes had already been pressed or stressed before they were packed. I hope they will not split open during use.

I am really sorry about this, because otherwise the ordering process, product selection, and delivery were all good. I chose this shop even though it is more expensive than others, but this experience has left me quite disappointed.

May 20, 2026
Unprompted review
Jackson's Art Supplies logo

Reply from Jackson's Art Supplies

Hello,

Thank you for your feedback.

We are delighted to hear that you were happy with the ordering process, product range, and delivery speed.

We understand this was disappointing. Paint tubes are made from soft, flexible materials, so minor dents can occur during handling or transit, even when the outer parcel is undamaged. These marks are usually cosmetic and should not affect the paint inside.

If you have any concerns about the condition of the products you received, please get in touch with our Customer Service Team, who will be happy to take a closer look and help further: www.jacksonsart.com/contact-us

Kind regards,
The Jackson's Team

Rated 5 out of 5 stars

Materials well packed great service…

Materials well packed great service great staff quality materials poly chromos pencils excellent quality micro painter pans like the the twin pans would have prefer all twin pans may be able to use the smaller pans highly recommend Jackson’s for art materials

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Jackson's art supplies reminds how fantastic customer service makes all the difference. Thank you Mary for your efficient and cheery response when I messed up my order. Made my day.

May 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Best art shop and online store in the…

Best art shop and online store in the UK! The range of art materials is extensive and has all my favourite brands like Gamblin, Ampersand, Michael Harding. Loving the Jacksons wood painting panels at the moment too. Great customer service, next day delivery, and really good rewards points programme. Also some really useful blog posts about using how to use new materials & and products comparisons.

May 28, 2026
Unprompted review
Rated 4 out of 5 stars

Jackson’s are my go to art supplies peeps


Fast service. Jackson’s packages are always a joy to open. It would have been 5* if Royal Mail hadn’t crushed the packaging which contained A2 boards among several other smaller items. Fortunately the contents were all perfect.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Ordered on Saturday, outside business hours, my parcel arrived the following Tuesday with the regular delivery option. It was carried up 28 steps to my front door and was in perfect condition. The order was accurate and complete and the contents were incredibly well protected against damage in transit. The quality of the contents were of a high standard. As usual, there was nothing to improve which is why I have dealt with Jackson’s for many years

May 19, 2026
Unprompted review
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