Jackson's Art Supplies Reviews 

10,183
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 748 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and wide range of products, often finding them perfectly suited to their needs. Many highlight the efficient and straightforward ordering process, along with remarkably fast delivery services. Reviewers also appreciate the careful and secure packaging, ensuring items arrive in perfect condition and contributing to a reliable overall service. However, some customers also noted occasional issues with delivery, including problems with couriers, tracking, or unexpected collection requirements. A few other people also felt that products sometimes arrived damaged or with dents, despite good packaging. Additionally, some reviewers mentioned difficulties with customer service when problems arose, feeling that responsiveness was lacking or mistakes were not acknowledged.

What people talk about most

Product

People report positive experiences with product, often highlighting the high quality and variety available.... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of products,... See more

Order

Reviewers mention positive feedback about order, with many expressing satisfaction with the ease and speed of... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 5 Jacksons Professional Oil Paints a few days ago. When they arrived, I saw that one of the tubes (Terre Verte) was open at the end opposite the cap. I contacted Jacksons (Kieran) who pro... See more

Rated 5 out of 5 stars

I have ordered from Jacksons several times now and have always been happy with the quality of products I bought. The packaging, especially for loose paper, was really good. Delivery was prompt, within... See more

Rated 5 out of 5 stars

I dealt with Harriet and she was brilliant. It's rare to get such customer service and I will definitely return to Jacksons for that reason. I ordered from Ireland and there was a problem with the cou... See more

Rated 5 out of 5 stars

In May, I purchased the Studio Essentials : Aluminium Tilting Watercolour Field Easel and the Richeson : Wet Panel Box. Birthday gifts needed for a very special occasion. DHL repeatedly let us and Jac... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(10,183)

743 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a problem with a paint colour…

I had a problem with a paint colour that I bought - it wasn’t the same as one I’d bought a while ago. Jackson’s went the extra mile to help resolve the issue. I ended up getting a free replacement from the manufacturer which was great.
Excellent customer service from Jackson’s Art

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great selection of products, great customer support

I love the selection of products they offer, it is my favourite place to go for art supplies particularly holbein. All of it very high quality and deliberately and carefully chosen, I have also noticed that it values it’s customers with a generous rewards system and when I have needed customer service they are particularly good at helping out compared to any other customer service. I hope to see this company stick around and continue to grow

May 21, 2026
Unprompted review
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Rated 5 out of 5 stars

I'm an artist in watercolours of dogs…

I'm an artist in watercolours of dogs and cats and wanted to sample the 'real McCoy' in watercolour paper hot and cold press.So I went to the specialists - Jacksons Art Supplies-as I couldn't acquire the best in city and town art shops.I opted for Archers watercolour paper and haven't looked back.This is definitely a repeat order for me.What an experience.....my painting style has so much improved.Hint: for beginners in watercolour paper....buy Archers from Jacksons!

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, easy to order online, good quality products (their own brand is excellent), good prices and often have offers. Environmentally friendly packaging and good delivery times. My go to for all art supplies.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Love this sharpner!

Easy website to order from, item came in good time and good condition, well but not over packaged.
I LOVE the item itself - bought it to sharpen my Caran D'ache neocolour wax pastels and it does so beautifully! It doesn't clog and any trapped shavings are easy to remove. It works so well that I am definitely going to get a couple more!

May 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Very helpful when I had a problem with…

Very helpful when I had a problem with the points system. Love this company, buy all my supplies from them because I know they'll send very quickly and they pack everything so well it has never arrived damaged. Highly, highly recommend.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth transaction

Good timely and helpful communication. Easy item to search for online. Product is exactly as described/shown on website. Good dependable service as usual.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

I had an enquiry about my order

I had an enquiry about my order. Dominique responded very quickly and positively.
Even though I had lost some information, she sorted out my enquiry and was very supportive.
This is great customer service and I will continue using Jacksons for my art stuff. It feels like they really care about their customers.

May 11, 2026
Unprompted review
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Rated 5 out of 5 stars

I had a difficulty with placing an on…

I had a difficulty with placing an on line order. I rang jacksons and spoke to Charlotte who very quickly dealt with it. She explained what had gone wrong and set it right offering me a chance to try again or to proceed with the order. Gladly let her do it. A very easy and pleasant experience. That's what I usually use Jacksons for my art supplies......Anthony

May 11, 2026
Unprompted review

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