Jackson's Art Supplies Reviews 

10,183
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 748 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and wide range of products, often finding them perfectly suited to their needs. Many highlight the efficient and straightforward ordering process, along with remarkably fast delivery services. Reviewers also appreciate the careful and secure packaging, ensuring items arrive in perfect condition and contributing to a reliable overall service. However, some customers also noted occasional issues with delivery, including problems with couriers, tracking, or unexpected collection requirements. A few other people also felt that products sometimes arrived damaged or with dents, despite good packaging. Additionally, some reviewers mentioned difficulties with customer service when problems arose, feeling that responsiveness was lacking or mistakes were not acknowledged.

What people talk about most

Product

People report positive experiences with product, often highlighting the high quality and variety available.... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of products,... See more

Order

Reviewers mention positive feedback about order, with many expressing satisfaction with the ease and speed of... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 5 Jacksons Professional Oil Paints a few days ago. When they arrived, I saw that one of the tubes (Terre Verte) was open at the end opposite the cap. I contacted Jacksons (Kieran) who pro... See more

Rated 5 out of 5 stars

I have ordered from Jacksons several times now and have always been happy with the quality of products I bought. The packaging, especially for loose paper, was really good. Delivery was prompt, within... See more

Rated 5 out of 5 stars

I dealt with Harriet and she was brilliant. It's rare to get such customer service and I will definitely return to Jacksons for that reason. I ordered from Ireland and there was a problem with the cou... See more

Rated 5 out of 5 stars

In May, I purchased the Studio Essentials : Aluminium Tilting Watercolour Field Easel and the Richeson : Wet Panel Box. Birthday gifts needed for a very special occasion. DHL repeatedly let us and Jac... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(10,183)

743 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

I have used Jackson’s for my art…

I have used Jackson’s for my art supplies for a few years. Their prices are good and the choice of products is fantastic. Delivery is very quick and everything is always well packaged. I’ve never been disappointed.

May 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service

In my experience, the customer service is excellent; they were very attentive and kept me updated on the progress of the issue (with customs), offering me help and solutions.
What’s more, when the parcel arrived, all the items were in perfect condition thanks to how well they had been packed.

April 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Mind blowing product range

The range of products Jackson’s Art has to offer artists of all abilities is mind blowing! Their easily navigated website is a joy to use and carriage options make for timely and affordable deliveries.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Received my order within

Received my order within, I think, 2 days even though I opted for normal delivery. Beautifully packed. You have such a great choice of goods and brands, don’t know how you do it!

May 1, 2026
Unprompted review
Rated 1 out of 5 stars

There is no option on this web site to…

There is no option on this web site to contact customer services by email. I wanted to track my parcel after 6 days but could find no credible information on how to do so even though I payed for next day delivery. The phone number was an American number. I am not paying for long distance I just won’t use them again

May 6, 2026
Unprompted review
Jackson's Art Supplies logo

Reply from Jackson's Art Supplies

Hello,

Thank you for your feedback.

We are sorry to hear about your experience. Our UK phone number, 0207 254 0077, is displayed on every page of our website and is available Monday to Friday, 9am to 5:30pm.

We also offer an online chat service if you prefer to contact Customer Service in writing. You can find all contact options here: www.jacksonsart.com/contact-us

Having reviewed the order, it was placed on Friday for next working day delivery. As this past Monday was a bank holiday in the UK, the next working day was Tuesday 5th May, which is when FedEx marked it as delivered.
The order arrived right on time.

If you have had any difficulty locating the parcel, there is a photo and more information on the FedEx tracking page. If you need any help, please reply to our message and we would be very happy to help further.

Kind regards,
The Jackson's Team

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Rated 1 out of 5 stars

I still have not received my order

May 3, 2026
Unprompted review
Jackson's Art Supplies logo

Reply from Jackson's Art Supplies

Hello,

Thank you for your feedback.

Our records show that your order was delivered by Parcelforce on the 23rd of April.

Our Customer Service team is always happy to help with any questions or concerns, and we are reaching out to you directly now to make sure everything is clear and to assist further if needed.

Kind regards,
The Jackson's Team

Rated 5 out of 5 stars

Excellent service

Excellent service! The delivery time was very quick and the packaging of the Gator board I ordered was a ‘work of art!’ Will definitely shop with Jackson’s again.

April 29, 2026
Unprompted review
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Rated 5 out of 5 stars

The Usual Jackson’s Excellence

I have been a satisfied Jackson’s customer for many years. A comprehensive catalogue of high quality materials, a straightforward ordering process, and speedy delivery. Superb customer service.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Very prompt delivery

Very prompt delivery, good packaging. Always a helpful answer from Jackson's to a query and providing high quality art products. Thank you!
Carolyn Stevenson

April 30, 2026
Unprompted review

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